Management Team

Carers at Home Ltd is an independent care agency managed by husband and wife team Sam and Katie together with Sam’s mother Lilly. The business was originally co-founded in 2007 by Lilly and is very much a family business.

Our three Directors and co-owners each bring a different set of skills and work together in the business on a day to day basis.

Being close to our clients and carers gives us instant feedback allowing us to constantly improve the level of care we offer. We believe this is the best way to run a care agency.

Lilly Worner - Carers at Home

Lilly Worner

Director of Care

Lilly is our Director of Care and the “CQC Registered Manager”. Lilly is responsible for ensuring all the care we offer is to the highest possible standard.

How long you have you been part of the Carers at Home team?

Carers at home  was set up in 2007 and as one of the business founders I’ve been here from the very beginning!

Where were you before you joined the team?

I became a State Registered Nurse in 1977 and began working with the elderly in Nursing Homes in 1980. I started working in domiciliary care in 2002. 

What attracted you to Carers at Home?

We founded Carers at Home because we wanted to offer a better level of compassionate care than many other agencies were offering at the time.

What you like to do in your spare time?

I love spending time in my garden and going on long country walks… especially with my six grandchildren (although not at the same time!). I also love to go travelling when the opportunity arises.

Sam Worner - Carers at Home

Sam Worner

Director of Operations

Sam is the “CQC Nominated Individual”, responsible for administration, marketing and the financial and quality controls of ‘Carers at Home Ltd.’

How long you have you been part of the Carers at Home team?

I joined Carers at Home in February 2021 when one of the founding partners retired. 

Where were you before you joined the team?

Prior to joining the team Sam spent 15 years working in London as a Chartered Surveyor running large projects for financial institutions.

What attracted you to Carers at Home?

Since two of my closest family worked for the business it was a very natural fit! I also felt I could bring new ideas and energy to the business to help build on the excellent reputation the team have gained over the last 14 years. 

What you like to do in your spare time?

I have three young children which gives me very little spare time! When I’m able I enjoy getting a run out for Guildford Rugby Club Veterans. I enjoy spending time on long walks. I also enjoy travelling and trying food and wine from all around the World.

Katie Worner

Katie Worner

Director

Katie’s role is to recruit the very best carers, ensuring that the highest standards are maintained through our rigorous training and development programme.

How long you have you been part of the Carers at Home team?

I joined carers at home in March 2020 by completing my care certificate and volunteering to help out through the Covid-19 Pandemic becoming full-time in February 2022.

Where were you before you joined the team?

Prior to joining the team I spent 15 years in Human resources for banks and in the airline industry predominantly in London with a few short stints in Brisbane.

What attracted you to Carers at Home?

After volunteering during the Covid pandemic I was amazed at the passion and dedication that all of the staff had to deliver the best possible care to all of the clients. This passion rubbed off on me and I was driven to a career change!

What you like to do in your spare time?

I am currently studying for my level 5 Care certificate. That along with 3 children and husband pretty much fills my diary. I do like to fit in the odd Yoga session and trip to the gym when time permits

Tracy

Tracy Ekins

Finance Manager

How long you have you been part of the Carers at Home team?

I started with the company in January 2012.

Where were you before you joined the team?

I Worked in various finance roles. Most recently at the Workstation store in Godalming High Street.

What attracted you to Carers at Home?

The company accountant recommended the Carers at Home to me. When I met them, they seemed like a nice company to work for, and I am still here 10 years later! I also like the fact that the business was helping to enable people to live independent lives at home. I had never worked in that environment before, and it gives me a lot of job satisfaction as previous businesses I had worked for were sales-lead.

What you like to do in your spare time?

I enjoy walking, travelling, and spending time with my family.

Carina

Carina Kirby

Office Manager

How long you have you been part of the Carers at Home team?

I joined the Carers at Home team in April 2017.

Where were you before you joined the team?

I have worked in various social care settings over the last 35 years, gaining an NVQ in Health and Social Care and several management qualifications. I am lucky enough to have a wealth of experience and knowledge which I find really helps me in my role.

What attracted you to Carers at Home?

I am a friendly person always looking  to help with enquires, concerns and to go the extra mile for our carers and clients. When I first met with the management team I really felt that they shared these values as well.

What you like to do in your spare time?

When not working I can be found socialising and having fun with friends and family. I enjoy music, walking in the Surrey Hills, cooking, watching films and trying my hand at DIY. I am a qualified Beauty Therapist and Aromatherapist and enjoy exploring alternative therapies.

Guildford & Waverley Team

Craig

Craig Hockham

Care Manager

How long you have you been part of the Carers at Home team?

I initially joined Carers at Home in 2011 and returned in 2018.

Where were you before you joined the team?

I worked in retail before starting my career in care with Carers at Home in 2011. I went away and worked in a care home setting to widen my experience as a Care Assistant and then team leader before progressing to Head of Care. Whilst in these settings I completed my NVQ  level 3 in Health and Social Care.

What attracted you to Carers at Home?

I was enticed back to Carers at Home in 2018 by Lilly due to her passion for providing outstanding care. Since returning I have completed my NVQ 5 in Health and Deputy Manager and am now a Care Manager.

What you like to do in your spare time?

I enjoy spending quality time with my husband, evening walks, keeping fit, gardening, a good TV series binge, seeing family and friends. I also enjoy knitting and creating little soft toys for people.

Cathy

Cathy Carus

Deputy Manager

How long you have you been part of the Carers at Home team?

I have been with Carers at Home since June 2021.

Where were you before you joined the team?

I was with another local care agency for 4 years. Prior to that I spent circa 10 years as a Pharmacy Assistant which gave me a passion for learning about medication.

What attracted you to Carers at Home?

I was recommended to apply to join Carers at Home by an existing member of the team. I was already aware of the companies outstanding reputation and was sold on the role when I met the friendly and caring team.

What you like to do in your spare time?

I used to enjoy spending time with my horse. Due to other commitments I now spend most of my spare time reading and researching topics that interest me.

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Jenni Smyth

Roster Manager

Jenni ensures all of our team are in the right place at the right time ensuring our clients receive the level of care they need.

Surrey Heath & Woking Team

Jeanette

Jeanette Heffernan

Care Manager

How long you have you been part of the Carers at Home team?

I have been part of the Carers at Home team since July 2021. 

Where were you before you joined the team?

I was with SmartCare for 14 years, Starting as a Senior Care Worker. I then progressed to Care Manager and finally Registered Manager.

What attracted you to Carers at Home?

I was attracted to Carers at home as I wanted to work for a family-run company that is passionate about the care they provide to their clients. I was also recommended to join Carers at Home by a colleague because of  their fantastic reputation and a CQC report which rated them ‘outstanding’ in care. I saw the offer to join the team as an opportunity to spread outstanding care across Surrey Heath and Woking.

What you like to do in your spare time?

In my spare time I love spending time with my family and my grandchildren, I also really enjoy listening to music.

Shannon

Shannon Heffernan

Roster Manager

How long you have you been part of the Carers at Home team?

I started with Carers at Home in June 2021. I am really enjoying it. Everyone in the team is very friendly and welcoming. 

Where were you before you joined the team?

I worked at SmartCare for 8 years as a Care Worker and then progressing onto Care Coordinator before joining the Carers at Home team. I have also completed my NVQ3 certificate in Adult Social Care. 

What attracted you to Carers at Home?

A recommendation from a former colleague!  I loved how CQC rated Carers at Home ‘outstanding’ for care. Carers at Home have the same passion as me for putting the client first.

What you like to do in your spare time?

I go to the gym, like to spend time with friends and family. I am also studying for my NVQ5 certificate in Adult Social Care.

Live-in care

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Photo coming soon

Lucy English

Care Manager

How long you have you been part of the Carers at Home team?

I joined Carers at Home in the Spring of 2008.

Where were you before you joined the team?

After leaving School I joined a local care home.

What attracted you to Carers at Home?

I joined Carers at Home because after meeting Lilly because I had a young family and it was the perfect job for me to work in the evenings and weekends around my family. I can honestly say I really enjoy my job. Carers at Home have been a wonderful company to work for and I have grown within the company growing from Care Worker to On- Call Manager on to Assistant Manager before leading the Live-in Care team.

What you like to do in your spare time?

I’m a Mum to four lovely children and in my spare time we like to swim, go for walks and watch movies with lots of popcorn! 

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