Arranging care

The first step towards arranging care is giving us a call. One of our highly experienced care team will arrange to visit your home and talk you through the process step by step.

Call now for your free assessment

01483 899 350

There is absolutely no cost involved in us giving you a free assessment and there is no obligation.
We are simply happy to give you the advice you need to get you started.
Not ready to call us yet? We understand. We’ve answered some common questions and outlined the care needs assessment process in more detail below.
Arranging home care with Carers at Home

Your care needs assessment

One of our highly experienced care team will visit your home at a time to suit you. They will be completely discreet and your neighbours need not know they have visited.

The visit usually lasts in the region of 90 minutes and will be focused around you and your needs and what we can do to help you.

We know taking this first step into asking for help can be daunting and even slightly embarrassing for some people. At Careers at Home we put the confidentiality and dignity at the forefront of our service. We are experts at providing care and we have seen it all before.
A thorough plan will be devised and cover a wide range of information including,

• What are your desires/What do you want to achieve out of your care
• What are your interests and hobbies
• What level of personal care you require, if any
• Your Physical well-being
• Family involvement and other personal and social contacts
• Sight, hearing and communication
• Continence
• Mobility, dexterity and need for disability equipment
• Mental health and cognition
• Medication requirements
• Personal safety and risk
• Specific condition-related needs and specialist input
• Dietary requirements and preferences
• Social interests, religious and cultural needs (if appropriate)
• Preferred method of communication
• Method of payment (self funding clients only)

At the end of your assessment we will be able to advise you how much care we think you require and advise on the length of time each task will require.

Paying for care

Paying for care

Who will pay for the care?
This depends completely on your personal circumstances.

Around 50% of our clients are self funded and around 50% are funded by the local authority.

To get funding from the local authority social services will carry out a needs assessment to check you have eligible needs for care.

The assessment carried out by the local authority will include a means test which will take into account your income and savings. For care in the home they will not take into account the value of your property.

Certain types of income, such as money from certain disability benefits and pensions, may not be counted in the means test. This is the same for certain types of capital. All other income and capital can be taken into account.
If all your eligible income is taken into account in your means test, you must be left with an income of £189.00 per week, if you’re single and above Pension Credit qualifying age. This is known as the Minimum Income Guarantee.
If you’re eligible for financial support to pay for homecare, your local council can arrange homecare services for you. Alternatively you can choose to receive direct payments and arrange homecare yourself.
This information is correct as of April 2021. Live information can be found through the support tab at the top of the page

Carers at Home Finding the right carer

Finding the right carer for you

Who will my carer be?
At your initial assessment we will listen carefully to your likes and dislikes and try and partner you with a care worker that we think will not only provide you with the highest level of care but also offer you companionship.

We have in the region of 100 care workers ranging from 18 to 70, both male and female and we are confident that we can provide you with the perfect fit.

It is completely your choice whether you have a male or female care worker as your dignity is of the upmost importance to us.

Some of the things we look at when pairing a care worker with you are,

• Do you share the same interests
• Have they got the same background as you
• We always ensure that our carers have good spoken English and are able to communicate with you
• Do you prefer a non-smoker

If at any we send you a care worker that doesn’t fit into your environment then please feel free to let us know and we will arrange for a different care worker to visit you.

Carers at Home Day to day care

Day to day care

How does the care work?
Once you have joined us one of our rostering team will assign you a carer that will try and visit you at the perfect time for you.

We aim to ensure you get the same carer as much as possible but you will usually have a small number in your team to provide cover when your regular is ill or on leave.

We will never send you a care worker that you have not met without first introducing them to you.

Your routine will generally stay the same but we do send you a roster on a weekly basis detailing who will be visiting you and when.

At times arrangements do change at short notice due to unforeseen circumstances. If this does happen one of our team in the office will give you a call to make sure you are kept up to date.
When our care worker arrives you can either let them in or a key safe can be installed outside so they can let themselves in and out – it is completely up to you. Visits can take place at any time but are generally:-

• First thing in the morning to get you out of bed and provide breakfast
• At lunch time to prepare a meal and have a quick chate
• Early evening to provide a meal and have a quick chat
• Late evening to help with going to bed

This is a guide but can take place at any time to fit in with your routine and to ensure your wellbeing and medication is taken on time. Once there the carer will start providing the service that has been agreed with you.

Carers at Home Care assurance

Your assurance of care

How do you make sure the care worker is providing the service I need?

After undertaking the assessment all of the details are uploaded onto our Electronic Care Management (ECM) system.

The ECM lists every task that the care worker has to provide on that individual visit. The list is very thorough and includes everything from how to gain access to the property, how to lock the property up at the end of the visit and everything in between such as meal preparation, bathing and administering medication.

The use of the ECM cuts down administration time for the care worker on the ground thereby ensuring the time they spend on you is maximised.

The ECM also cuts down on anything being missed or any errors occurring as the care worker has to acknowledge through a secure app that they have completed every task. If a task has been missed a notification will be sent to the office or on-call out of hours.

The ECM is also used to log in and out of visits. This ensures that no visits are missed. If a care worker is running late a notification will be sent to the office and they can contact the carte worker and keep you updated along the way.

We can provide access to you and your family should you wish so that you have full visibility of the information we hold and can you request that the list of tasks is changed at any time.

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