Introducing Carers at Home
A family-owned and operated domiciliary care agency covering Surrey
Who we are
Established in 2007, Carers at Home is a local agency specialising in providing care in Surrey and East Hampshire. We provide assistance to people allowing them to remain living at home. Clients are given the extra help they need in maintaining their everyday life.
Our experienced and well trained staff offer care and companionship which allows people to live a normal and happy life in the comfort of their own home.
Our services promote independence. It’s at home where quality of life is enhanced without the stress of interrupting routines and changes in daily habits. Companionship is as important as health care, helping to enable clients to remain independent
What we offer
The most common services we provide for clients include help with getting up and/or going to bed, washing, bathing/showering, meal preparation and diet monitoring. For many clients we will prompt or administer their prescribed medication.
Other non-medical services include; light housework, cooking, laundry, shopping and errands. It’s often the little things in life that some of our clients miss and need the most however.
Companionship and human interaction are among our most important duties. Just chatting or reading to a client helps them not to feel isolated from everything that’s going on around them.
Who we care for
Carers at Home provides care and support services to seniors, people with disabilities or special needs, people coping at home after hospitalisation or illness, or anyone requiring help in the home.
Services can be arranged for a few hours a week or everyday, sometimes four times a day. Short term respite relief or longer term care is available seven days a week, including public holidays.
Helping relatives stay in touch
Many relatives use Carers at Home to keep in touch with elderly family, especially when they are overseas or living far away and unable to visit regularly.
The comfort of knowing our care workers are visiting regularly, assisting with activities of daily living and companionship eliminates that worry.
Caring for
- Senior Citizens
- People with disabilities
- People with special needs
- Patients recovering from a hospital visit
- Patients recovering from an illness
- Anyone requiring help in the home
Flexible care packages
- A few hours a week
- A few days a week
- Seven days a week
- Several times a day
- Short term
- Long term
- Bank holiday
Are you looking for an outstanding home care agency?
We're independently rated "Outstanding" for caring
Safe
Effective
Caring
Responsive
Well-led
- Good
- Good
- Outstanding
- Good
- Good
Carers at Home recently received its sixth ‘Good’ rating in succession under the CQC rating scheme. Our most recent inspection was in August 2019 and the report published in September 2019.
The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
Are you looking for an award-winning home-care agency?
Award winning
Carers at Home has won a number of awards over the last few years, including the prestigious ‘Care Provider of the Year’ award by Surrey Care Association.
Our Registered Manager Lilly won Surrey Care Association’s ‘Manager of the Year’ award and our Deputy Manager Ellen the ‘Beyond the Call of Duty’ award.
We thank all our clients and other stake holders (such as CQC, Social Services and District Nurses) whose kind words helped us to win them.
Finalist
Care Provider of the Year 2019
Surrey Care Association
Winner
Care Team of the Year 2018
Surrey Care Association
Winner
Care Provider of the Year 2013
Surrey Care Association
Winner
‘Manager of the Year’ award 2012
Surrey Care Association
Registered Manager
Winner
‘Beyond the Call of Duty’ award 2012
Surrey Care Association
Deputy Manager
Are you looking for an agency with 100% client satisfaction?
Client satisfaction survey
We regularly conduct surveys with our clients to help ensure the best level of care.
The latest results are from May 2020.
| Overall Happy | 100% |
| Help maintain independence | 100% |
| Help you stay safe | 100% |
| Part of community / isolation | 98% |
| Arrive on time | 100% |
| Stay allocated time | 100% |
| Regular care workers | 100% |
| All tasks done | 100% |
| Respect & Dignity | 100% |
| Privacy | 100% |
| Support to eat & drink | 100% |
| On call helpful in answering? | 100% |