{"id":395,"date":"2019-11-29T16:29:52","date_gmt":"2019-11-29T16:29:52","guid":{"rendered":"http:\/\/carersathome.com\/?page_id=395"},"modified":"2023-03-24T03:41:23","modified_gmt":"2023-03-24T03:41:23","slug":"testimonials","status":"publish","type":"page","link":"https:\/\/carersathome.com\/testimonials\/","title":{"rendered":"Testimonials"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"395\" class=\"elementor elementor-395\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63058ff elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"63058ff\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-daeb9a3\" data-id=\"daeb9a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9acb604 elementor-widget elementor-widget-heading\" data-id=\"9acb604\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Testimonials<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eb01fd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb01fd5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9e2d67d\" data-id=\"9e2d67d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eaca7d elementor-widget elementor-widget-heading\" data-id=\"9eaca7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We're delighted to have received lots of wonderful testimonials from our clients... and we're adding to these all the time. <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d645a25 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d645a25\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97b4993\" data-id=\"97b4993\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff443d7 elementor-widget elementor-widget-heading\" data-id=\"ff443d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Testimonials<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e499205 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e499205\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f2b0564\" data-id=\"f2b0564\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0b75de elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"e0b75de\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e0b75de\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1382\"><a href=\"https:\/\/carersathome.com\/testimonials\/\" class=\"elementor-item\">Clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1383\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-nurses\/\" class=\"elementor-item\">Nurses<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1384\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-paramedics\/\" class=\"elementor-item\">Paramedics<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1385\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-social-services\/\" class=\"elementor-item\">Social Services<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1386\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-staff\/\" class=\"elementor-item\">Staff<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1387\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-wardens\/\" class=\"elementor-item\">Wardens<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e0b75de\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1382\"><a href=\"https:\/\/carersathome.com\/testimonials\/\" class=\"elementor-item\" tabindex=\"-1\">Clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1383\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-nurses\/\" class=\"elementor-item\" tabindex=\"-1\">Nurses<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1384\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-paramedics\/\" class=\"elementor-item\" tabindex=\"-1\">Paramedics<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1385\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-social-services\/\" class=\"elementor-item\" tabindex=\"-1\">Social Services<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1386\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-staff\/\" class=\"elementor-item\" tabindex=\"-1\">Staff<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1387\"><a href=\"https:\/\/carersathome.com\/testimonials\/testimonials-wardens\/\" class=\"elementor-item\" tabindex=\"-1\">Wardens<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a564bde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a564bde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aa2ede2\" data-id=\"aa2ede2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38874b2 elementor-widget elementor-widget-text-editor\" data-id=\"38874b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Daughter of client: Just to say V (client) absolutely loved Maureen and really enjoyed her company. A great match so thank you!<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When meeting up with a district nurse, she informed her that MH (wife of former Client ) that they are not happy with the present agency they have. Due to his increased needs, V (client) required double up visit 4 times a day which CAH did not have the capacity to provide. The wife said to the district nurse \u201cCarers at Home were excellent, V (client) and I were very happy with the care and carers and we would so like them to come back and care for dad again\u201d. She added what a difference to the present agency they have.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When assessing new client JM, her daughter, JH, said they particularly wanted CAH to care for her mother. CAH had previously cared for her father and JH said how happy they were with the company and the carers. JH said all the carers last time made them feel at ease and commented on their excellent people skills.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Daughter of client: Once again, thank you so much for all your help and putting up with my calls and emails! I really do appreciate it and understand how much you are trying to help.<\/span><\/p><p class=\"p2\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s2\" style=\"font-kerning: none;\">Thank you for your care plan. Your attention to detail is fantastic and it looks really good<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><\/span><span class=\"s2\" style=\"font-kerning: none;\">Dan and I (daughter) have had a look through it and it\u2019s pretty much \u201cspot on\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Thank you so much, that puts my mind at rest.\u00a0 I sure appreciate you and the team. Sending a big thank you for helping her, and for always taking time to reply to my emails.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">ES (Carer worker) was off during lockdown due to health issues. She was furloughed and her money made up to 100%. ES was contacted by Lilly regularly during this time to check on her wellbeing and offer any support. ES said, thank you, she felt so supported and know she can come and talk to me anytime, she said how appreciative she is for everything the company has done for her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting MW (Client) for a visit she said: \u201cyou are very lucky to have your carers, they are all brilliant, every one of them. I couldn\u2019t ask for better care\u201d.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">You\u2019re so diplomatic and helpful; you all do a brilliant job. You were all brilliant with my father and brilliant this time round with my mother.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">To Lisa and all the team, thank you all so much for looking after my mother until the end and keeping her at home. It was such a relief for me knowing she was in such good hands. You have all been fantastic, so caring and kind. It was greatly appreciated by us all.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u201cLilly you run a brilliant organisation. You are excellent at putting all the jigsaw together i.e. carers and clients. Everyone is so caring and take everything in their stride.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">DM was speaking to PF, the son of a client who was leaving our service due to an increased care need after a hospital admission. The son said that he is very grateful for everything all the carers had done for his Dad.\u00a0 They have all been outstanding.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">KD rang to ask PF if would like to receive the visit schedule by email so that he has a copy in case J lost, or could not find the rota we send. He said it he could not run it off, but thanked us and said the care was great.\u00a0 They were really happy with everything and with his carers.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Hi Richard,\u00a0\u00a0I wanted to show my great appreciation for the help, care and service that my mum, ES and I have received from LK and all the team. Ever since my mum needed help in the home and LK came along to see us, I have been so impressed with the professionalism linked with friendliness and care LK gives, she does not miss a trick.\u00a0 She has solved problems for us quicker than I would have imagined possible.\u00a0 My mum\u2019s lifestyle has been maintained and I have been given tremendous support and assistance in every way.\u00a0 I don\u2019t know how I would have coped without her.\u00a0 If we have a problem, she sorts it and she is always there for me to discuss my thoughts and ask questions if I have concerns.\u00a0\u00a0My mum\u2019s needs are ever-changing after all she is 99 L has turned on a sixpence and involved O.T.\u2019s and other agencies to help get us to the house, increasing my mum\u2019s package of care etc. so quickly and efficiently.\u00a0 All of which has given me peace of mind in a very traumatic situation.\u00a0 My aim was always to let my mum live at home for absolutely as long as possible.\u00a0 She loves her bungalow.\u00a0 I could not find the words to thank LK enough.\u00a0 Please recognise her and praise her.\u00a0\u00a0The rest of the team that visit my mum are all super, with thanks to LK\u2019s guidance and care for her job.\u00a0 All those ladies need praise and recognition along with LK; she has a great team, each one of which is individual but absolutely super, caring, kind and friendly but at all times preserving dignity. My mum and I could not survive without them. Thank you all from the bottom of our hearts.\u00a0\u00a0Please relay this to all concerned.\u00a0\u00a0Kind Regards,\u00a0 JB (daughter of client)<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review K, the friend of client AS said the care workers carry out their tasks to a very high standard and they are extremely happy with the service.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">The daughter and son in law of client JB thanked Carers at Home for: \u2018all the care and kindness whilst looking after her over the years. She is settling into the care home.\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">DP (client\u2019s son) said, \u2018it would be lovely to have PL visit where possible as her quality of care is exceptional\u2019.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Thank you for organising the visits, it can\u2019t be easy! It has worked well recently with the timings and excellent care from J, M and C.\u00a0 Have a lovely Christmas and a restful break.\u00a0 Best wishes to everyone.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Whilst at the review of an existing client, Kerry, the OT, asked about another client on the ward that Carers at Home are due to start visiting. Kerry said how pleased everyone involved with this gentleman was that we are taking over the care package. Kerry added that Clare (Care Manager) said Carers at Home are the best agency to have.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the hospital review for AF (client), her family said, \u201cthe care provided by Carers at Home is so good, the carers are all brilliant, especially PL. We are very happy with everything.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JH (son of client, BH) rang and spoke to Jenni. He said when A last visited, she offered to come more frequently if needed as I\u2019m available. JH said, \u201cA and my mum just click and they have a very good chat, M is very good too.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JH (son of client, BH) rang the office. He said when A last visited, she offered to come more frequently if needed as I\u2019m available. JH said, \u201cA and my mum just click and they have a very good chat, M is very good too.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Hi Lilly. Had contact with Mum who seems a lot calmer and accepting of situation. I understand you had good talk with her this morning so hopefully, going forward, all will be well. She confirmed that the doctor has details of new drug regime so re ordering should be ok. \u00a0Yet another mini crisis averted!!\u00a0 Thank you so much. \u00a0From C \u2013 New client\u2019s daughter.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">L (daughter) called to say she was sorry that we are not helping her father, RR, anymore but wanted to thank us all for everything we did for him and did express that C was great.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">AB \u2018s wife V emailed: Just to say we have been happy with the timing of the rota and the continuity of care with JM over the last two weeks. She and A get on well and we both think she is very efficient and nice to have around. If possible, please don\u2019t change it! Best wishes.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">B, the daughter of V&amp;M G (clients) emailed to say: MH has been doing a grand job of reading to Mum and Dad \u2013 poetry and one of Mum\u2019s favourite novels. Mum really comes alive with poetry, so that had an amazing effect. Music too. So, her visits are very therapeutic.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">DM called J to discuss his father G and he said \u201cYou are all very kind, I can\u2019t thank you enough for all you do and I have to say MR is great, she is always happy and has a wonderful demure about her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">L, daughter of YT said: Thanks for all your support; you have all been outstanding in your care and consideration to my Mum.<\/span><\/p><p class=\"p2\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s2\" style=\"font-kerning: none;\">GD, daughter of client, JD, who recently passed away, wrote:<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><\/span><span class=\"s2\" style=\"font-kerning: none;\">Dear Lilly, I am writing to thank you and all the girls who came into Mum\u2019s life in the last couple of years. We could not have had lovelier ladies and feel we were so lucky with all of them, especially in view of some of the horror stories we all read about in the newspapers, but all of the ones who only came once or twice were truly wonderful with Mum even when, sadly, she a little difficult in the last few weeks. Also thanks to the girls who came to her funeral yesterday.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">AF, wife of client, JF, rang. She said \u201call your girls are gorgeous and THG is absolutely marvellous. They are all good.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SL, daughter of BE said: It\u2019s been really good having the other carers back, we really like MH but mum really loves having MF also and she really is very good.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">AD wife of client, BD rang to say that her husband has gone in for emergency respite. AD said, \u201cI am very impressed with your company, all your girls are very good, thank you for the care.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">D (daughter) said how brilliant JW (carer) was with RC this morning. She said that she managed to get him to have a shower, put all his washing on and tidied up the place thoroughly. She wanted me to thank JW for this and so I gave her a call with the feedback.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">D, daughter of client DS, rang Lilly to thank her for all the carers help yesterday. DS had arrived back from respite and due to difficulties breathing was taken directly to the RSCH where he passed away. KW took B, DS wife, in her car as the paramedics advised because he was so unwell, she did not go with them. D said thank you to KW and MC, she added \u201cKW was wonderful, she drove Mum to the hospital, stayed with her until I arrived, about 5 hours later and made sure she ate by buying her a sandwich.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Niece of client, M rang to say that YT had had a fall. The paramedics were called but they advised a 5 hour wait. CH arrived for the lunch time visit, assessed the situation and managed to assist YT up onto a chair. M praised CH saying how good he was. She added all the carers are very good with YT and all very caring<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">NH (daughter of client, MH) said at a meeting with Eva at social services, \u201cThe agency (CAH) is brilliant. JC is brilliant with my mother as are all the carers including KL and SM.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SK, daughter of client, MK, said to CB from social services \u201chand on heart, I cannot recommend Carers at Home highly enough\u201d. She added \u201cthere is consistency with the carers going which is very important for my mother.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">On visiting MT to do his care visit on Saturday, his wife ST said \u201cyou are all fantastic and I can\u2019t thank you enough for the way you clubbed together to support MT while I was away\u201d.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When SK rang today, she said \u201cYou are all brilliant, all the ladies are lovely with my Mum, I feel confident that she is in good hands when I go to work.\u201d \u201cI am very happy with the care.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When talking to LB (niece of client, ES) she said how thrilled they are with all the carers that visit her aunt. She is very happy now that E is getting an extra 15 minutes in the evening because she is getting extra fluids and her tablets. LB added \u201cwe do really appreciate all the help.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Lilly rang QK (sister of client, MK) to wish her and MK all the best. MK is going into a nursing home. QK said \u201cI can\u2019t thank you enough for all your help; there is not one person that has been to Michael that has not been good. All the carers have become like friends to M and I and we have really enjoyed them coming.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Your carers have been looking after my wife for some time now and we would like to say how pleased we are with all the lovely ladies who have attended her. Without exception they have been punctual, competent, hardworking, sensitive and most important of all HAPPY. Nothing has been too much trouble for any of them and it is a pleasure to have them attend.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Husband of client: \u201cI have a good rapport with all the girls that come to visit and they all chat to J, even though she doesn\u2019t talk.\u201d \u201cWe are so fortunate in getting care from your agency. Your company and staff are great.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">CK took a phone call from D (LB\u2019s son) thanking us for sending MC to do the assessment with his father this morning. D was embarrassed that his father was not responsive to having carers and a little difficult. He refused to do the assessment and said he did not need help. MC was reported by D to be \u2018Amazing, tolerant, patient and very professional during the visit\u2019. D said that he and his family\/sister have been treated with the upmost respect and patient since his sister\u2019s initial enquiry about their father. He thanked CK for all the information and help of organising the assessment and spending a lot of time explaining to his sister what we could provide and how things worked. He went on to say that he had \u2018Heard nothing but extremely good things about CAH.\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">RB (daughter of client SD) said at the review she finds the office very helpful, particularly CK. SD said he gets on with everyone and likes AF and MC.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting JF (client) his wife AF said \u201cLilly, you have a good lot there, all your carers are really lovely and have been so helpful to me, especially since I\u2019ve done this (AF recently broke her arm). JF added that he is very happy with the carers and everything they do.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review DP, son of client, GP, said how good all the carers are with his mother, and very nice, but PL is particularly good.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Received a letter from MW (client) and AW (husband):<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Dear Lilly, Your Carers have been looking after M for some time now and we would like to say how pleased we are will all the Lovely Ladies who have attended her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Without exception, all the ladies have been punctual, competent, hardworking, sensible and most important of all, HAPPY, and nothing has been too much trouble for any of them and it is a pleasure to have them attend.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Also, we appreciate the fact that your Office has always kept us informed when any Carers are going to be late etc.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">We know that any business is only as good as its staff, but equally important is good management, which your company obviously has, therefore we would like to compliment you on both aspects.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Would you please convey to your staff involved how pleased we are with all the ladies who have attended her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JS (GS\u2019s son) said to DM how grateful he was, and couldn\u2019t thank us enough, all the carers are excellent.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SH, daughter of MP said: All seems to be going well at Mum\u2019s with your lovely ladies, and Mum likes everyone who has been.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Dear Lilly, A big thank you to all the team for helping make sure my father\u2019s CT scan went smoothly last week. It was complicated, with all the requirements about food, timing etc., and my father was quite anxious about it, so it was lovely and very reassuring to know that I could rely on all of you to help him through it. So many thanks to everyone, especially KB, AF &amp; MC for all they did. Could you please pass my thanks on to them.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">CK (wife of client TK) rang with an invoice query, whilst on the phone she said all the carers are very good, RD is doing very well. As a registered manager herself CK said she was particularly impressed by the detail in our care plans and how thorough they are<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When talking to AB (son of client, IB) he said all the carer are doing a brilliant job.<\/span><\/p><p class=\"p2\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s2\" style=\"font-kerning: none;\">J (relative of former client, SB) came into the office to thank the carers. J said \u201cwe are so grateful for everything you did for Stan, you knock spots off the other agencies\u201d. She added \u201cwe have dealt with a lot of other agencies and they don\u2019t compare to yours, they need to come and see how your work and how it is done properly, if there is ever a problem you are straight on it.\u201d J especially praised CH (deputy) and RH (carer) and said how kind and caring they were to uncle.<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><b><br \/><\/b><\/span><span class=\"s2\" style=\"font-kerning: none;\">When JC me with T (former care worker of CAH, now doing nurses training) she said, I recommend CAH to everyone looking for care. She added, Lilly is the best manager anyone could have.<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><b><br \/><\/b><\/span><span class=\"s2\" style=\"font-kerning: none;\">When visiting JM today she said how kind KW (senior carer) to her. When JM told KW what an upsetting day she had, had because of things going wrong, KW had sat with her for 20 minutes longer than the half hour visit to chat and reassure. JM said how grateful she was and how much better it made her feel.<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><b><br \/><\/b><\/span><span class=\"s2\" style=\"font-kerning: none;\">When JC visited NP (Client) she said Lilly has gone over and above. I had a fall on the Thursday, rang her on the Friday asking for help and she visited on the following Monday to do the assessment and help me with personal care. She also rang the district nurse straight after the visit to report I had a sore bottom and rang the OT regarding equipment I needed. Within a few days I had a commode, mattress for my bed and a special cushion for my bed and the district came the same day and prescribed a cream.<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><b><br \/><\/b><\/span><span class=\"s2\" style=\"font-kerning: none;\">At the funeral of client JR, the family thanked Carers at Home for looking after her and said JR looked on the carers as friends and mentioned in particular, MC, KW, TE and JP.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Whilst at the visit today, TL arrived to do NP (Client\u2019s) cleaning. TL said \u201cI\u2019m so pleased Carers at Home are coming to N, you are the best agency around.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the assessment, NP said that Carers at Home came highly recommended to her from previous clients and her cleaner, TL.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Just to re-iterate my thanks to you all for your help with current situation. (Covid 19).\u00a0LM (daughter of client)<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At her appraisal ERD said she has really enjoyed working for CAH, she said it such a pleasure, it really is, to work for you. She added, \u201cYou have everything to a T, I\u2019m very impressed how you look after your staff members and clients. I\u2019d like to find you more care workers and tell them they don\u2019t know what they are missing.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u201cYou have the most amazing team. Nan\u2019s carers yesterday washed and curled her hair for her. We have been trying to work out how we could do it for a while. Thank you so much you and your team are so thoughtful\u201d. KN \u2013 granddaughter of a client.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Compliment from AF (wife) about LG (carer).\u00a0\u2018I shall miss LG, she\u2019s a lovely young girl who\u2019s always happy, bubbly and helpful and just gets on with the job.\u00a0<\/span><\/p><p class=\"p2\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s2\" style=\"font-kerning: none;\">\u201cTo all the dear carers who look after mum so well, you are such a tremendous support\u201d.<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><\/span><span class=\"s2\" style=\"font-kerning: none;\">Daughter of client.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">From NM (relative)- I actually have just got a message from my aunt who spoke to Mum, seems she was quite up beat about the nice young girl who came to shower her on Monday.That young lady is a Star.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At her appraisal TE (carer) said she felt supported by everyone, especially KL, Richard and Lilly, she added that Carers at Home are like family to her and she feels she can and talk to anyone anytime, there is always someone there.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">My mother and I both enjoyed meeting you yesterday and I thank you for your time and the tactful way you managed the meeting. My mother is looking forward to seeing you again on Monday with the appointed carer.<\/span><\/p><p class=\"p3\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949; -webkit-text-stroke-color: #494949; min-height: 22px;\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1fcf348\" data-id=\"1fcf348\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ba990e elementor-widget elementor-widget-text-editor\" data-id=\"0ba990e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">BC (Client) sent a letter with her final cheque. She wrote \u201cthank you very much for your kind and efficient help to me over the past few months. All the carers who came here are extremely nice girls who I was so pleased to have met. They were like a breath of fresh air. Should I ever need your services again, I will know where to come.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u201c I wanted to write to say thank you to all of your colleagues who looked after my father whilst he was at Elmbridge village, particularly amongst others MC (senior carer).\u00a0 The care that was given to him directly and looking after his home was immense and really grateful to you all.\u00a0 I recognise he was not easy and resisted help as is the way with some.\u00a0 But he could not have continued their for so long without your help and thank you very much indeed.\u00a0 I and my family have been very grateful.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JB\u00a0 (relative) thanked me and said \u201cThank you for the good service as always, we always highly recommend Carers at Home\u201d.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">I had a lovely compliment from RH\u2019s daughter LH yesterday about TE (carer). LH told me that RH absolutely loves TE and they have such a good bond. Whenever LH phones her mum she always talks about what her and TE have been doing. She feels that she has been a great help during this Covid 19 period and has kept her mum going at times when she has not fully understood about it. LH said that all the girls have been so good with her mum and she could not have asked for anyone better than Carers at Home. They have managed to do what the family and her mum wanted and that was to remain at home and independent.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Lilly emailed GW (carer) to say looking forward to when she returns to CAH in 4 weeks, and she replied \u2018Ah it\u2019s been incredible! PL (carer) has been absolutely amazing and I am so lucky I was able to go around with her (hopefully when I come back we can team up again). It\u2019s been fantastic!!\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">BC (client) rang to give notice. She is managing very well now and feels she does not need help in the evenings anymore. BC said how wonderful all the girls are, she has enjoyed having them very much. BC added \u201cthank you, I can\u2019t sing their praises (the carers) highly enough or recommend you (Carers at Home) highly enough.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Mrs S said that she is really happy to have CK (carer), she is so kind and natural. She never refuses to do anything and is very helpful to me.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Email from a relative about her mother: I am writing to tell you that she (client) sang your praises. Said you were so kind and gentle, and quietly chatted to her until she was well awake, you gave her the best lovely shower and are the best out of all the carers. Thank you for your patience, she is not an easy person.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">I know how busy everyone is and I really appreciate the carers and you for putting us back in. We couldn\u2019t get through this without Carers at Home and you all. Thanks again. VA (wife). During Covid 19 isolation.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">From wife of a client: I know how difficult it is for you and everyone too during this unreal time (Covid 19). You are all doing a great job and the carers are amazing. Hopefully there will be more help available eventually.\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JB (relative) said she is very thankful to us and the Carers At Home\u00a0 really does go above and beyond. She is so thankful to all the carers for all they do.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Whilst on the phone Mrs S said that she was enjoying having CK (new carer) coming and that she was really helpful and a kind person.<\/span><\/p><p class=\"p2\" style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">On doing a review RB (son of client) mentioned how very grateful they are for SW (carer) doing the shopping at the moment due to them self isolating and the current situation.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">KS \u2013 Friend of client said, \u201cA huge thank you to KW (senior<b>\u00a0<\/b>carer) and MC (senior carer) for making TS (client) birthday special. He felt bad as he was away and was not able to see him, but these two really made up for it. Thank you very much. Please pass on to Lilly (manager) how great they have been.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Over the Easter weekend JB (Client) became very confused and verbally challenging towards his daughter, DB who called the CAH out of hours number. MA (carer) was out working and asked to pop into JB and DB. DB said afterwards that MA (carer) had spent at least half an hour trying to calm JB down, she said he was brilliant and a very good listener.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">LA (relative) did say that thank you for everything we are doing she is glad we are going in. LA said that CW (client) said how good all the girls are.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JM (client) said the helpers (carers) are amazing people.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">RD said she did admire everyone at CAH for what they are doing and to particularly thank KW (senior carer) and MC (senior carer)<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Thanks again to you and all his carers for always going the extra mile. \u2013 Relatives niece.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SG (clients daughter) called in to say that she will miss speaking with us due to BG (mother) care package ending but thanked us for everything that we have done while caring for her mother.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u201cWe are all incredibly grateful to you all. I have spoken to many agencies, but none as good as carers at home. Mummy loves you all, especially JM (carer). Also thank you to you CK (administrator) and CH (deputy) who are always so kind and helpful when I call.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Thank you all for the incredible work that the carers are continuing to provide. \u2013 From clients daughter.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">While CH (deputy) was visiting MS today, she mentioned how wonderful and lovely CK (administrator) is when she speaks to her on the phone. Very helpful and a lovely welcome to the company when calling the office.\u00a0<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At her review visit, MS (client) said how happy she is with all the carers that visit her.\u00a0 She added that they are all particularly respectful, she loves their company and they are chatty.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JM (client) was asked how his package of care was going.\u00a0 He responded that Carers at Home are fantastic, kind and considerate. Has made a huge difference to his life and he feels he wouldn\u2019t be alive if we didn\u2019t visit.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">A potential client, SCP telephoned from a local residential home to enquire about care.\u00a0 She said \u201cyou came to visit another lady here, SG, and the carers were always so lovely with he and so caring, they always went the extra mile. I know how you operate and would like you to come to support me.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At his Annual review, a client, BS, said he is very happy with our service. He commented in response to some of the questions that he feels that the carers and office staff are like friends to him. He has a high level of trust and is extremely happy with the service overall.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Although SG is pleased about his potential new move, he said he will be really gutted to lose the carers who were all lovely.\u00a0 He had a problem with a previous agency as they didn\u2019t do any tasks like the washing-up, and were always clock-watching and eager to leave.\u00a0 This was not his experience with Carers at Home, as the carers were always willing.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">During their review visit, SG said\u00a0 he particularly likes M; they have a laugh.\u00a0 But all the carers are fantastic.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">During a review visit. PR (Client) said that JM is her favourite, she is very dear, a sweetie and especially polite, courteous and respectful.\u00a0 Everyone is extremely nice.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review AG (Client) and her son said to KW that all the carers are very helpful and AG said she gets on well with all the carers, she enjoys their company and she couldn\u2019t ask for better care. Her son is also very happy with the standard of care his mother receives and feels he can rely on the carers.\u00a0 They added that the manager was very professional when carrying out the initial assessment.20 December 2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review, MC (Client) said to Lilly she is happy with the service. ES is the best carer of the lot. I am very happy with her; she always tidies up.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting JM (client) today he said to Lilly all the carers are incredible, they are wonderful, especially M who particularly understands him and his requirements.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review SJ (client) said to Lilly: \u201cthe service is very, very good.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review ME (client) said to M that she is very happy with Carers at Home, JP goes above and beyond and T tries very hard. ME added, \u201cthe carers are very important to me and I look forward to seeing them every day.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review AM (Client) said to M: \u201cI like all the carers; they are all very good.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When doing the morning visit today for the client, MW, she said how good all the carers are, she likes them all that come to her. M is especially good, very thorough.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review with client, AG, her son S and BH from social services, AG and S said how appreciative they are of the clients coming. They added that all the carers, without exception, are very kind and thoughtful and do everything that AG requires.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">MW (Client) rang to cancel visits as she is going on holiday. MW said she is really looking forward to seeing M tomorrow when she visits. MW added \u201cAll your girls are lovely, I can\u2019t fault any of them, I am really chuffed with them all, they can\u2019t do enough for me, M especially is a lovely girl.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JM (client) said the carer CD was really helpful on Monday when she was in bed unwell. She made a drink and some toast and tidied up the kitchen and generally throughout the flat.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting the client, MP today she said how good all the carers were that go to her, especially KB who goes regularly and always does the extra.28 August 2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JM (client) was not feeling very well this morning and said during a telephone call that the carer, ES was so good with her today. She went and collected her washing from downstairs and did all the tasks she asked her too.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">CC (client) rang and said when\u00a0 the carer LG visited me earlier, she put everything right and did a miraculous job! She spent extra time there assisting him for which he was very grateful.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting MS today she said \u201call your staff are wonderful that come to me, they are always cheerful and willing.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting MS (client) today she said how all the carers go above and beyond what is asked of them. They really are so helpful and always do extra tasks to help B and me. She added that they are kind and thoughtful.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review, JT (client) said that RD, her regular carer is very helpful and does just what I like to buy when we go shopping. JT added that RD is very funny and we have a laugh.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the 3-month review BS, Client, said to CH that he is absolutely satisfied with the service, good and friendly. The best way to describe it is like having friends coming in.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review EF (Client) said to MC that he was happy with the care and all the support he got.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review AG, Client, said to MC that he was more than happy with the care, everyone is helpful. AG said he especially likes PL \u201cshe is doing a great job.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting LG and JG today they said how good the carers are and how grateful. They often do extra such as, contact the twilight nurses out of hours when L\u2019s blood sugars are high, go and help L (out of visit times) when him mobility is poor, collect and take urine specimens to the surgery, collect medication from the pharmacy. They said they are very happy with all the carers, boys and girls.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review today, LS said \u201cSM is your star carer; there isn\u2019t anything she won\u2019t do. All the carers are good, MC is also especially good.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SW (carer) said when she visited MD and her daughter, they said how lovely she was and if she was a flower, they would pick her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Dear Lily and all my wonderful carers. Thank you so much for all your kindness and wonderful care given to me during the time you spent with me. I miss you all. Much love CM.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JM rang office to complete the questionnaire over the phone. JM said he is fully satisfied with the service and made the following comments: \u201cMR (Carer) is excellent, I really appreciate her coming here to me, she has become my counsellor as well as doing everything else for me.\u201d He added \u201cI think she has taken a master in psychology since being with me, I cannot fault her at all, and she helps my emotional state which is key for this MS nonsense.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review JG (Client) said to KW at the review that overall, she is very satisfied with the service she receives for herself and her husband, L. JG said \u201cthe carers go above and beyond for us and I don\u2019t think we could manage without them.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At a recent staff meeting the carers thought ME (Client) would benefit from a social outing. It was agreed with ME and the family, and the first social visit was rostered for yesterday. ES took ME to a Garden Centre, ME said to MC (Senior Carer) at the evening visit yesterday how delighted she was with the outing. Lilly informed the family and they are also very pleased and would like the social visits to continue weekly from now on.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">MV, client, said at the 3-month review that he is very happy with the package of care and the service provided.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">TE said \u2018thank you to you and Richard for all your support, I never had that from any of the other companies\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review KS (Client) said to MC that he is very happy with everything, his wife B agreed. They like all the carers that come but prefer male carers, everyone is lovely.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review AM (Client) said to MC that she is very happy with everything and likes her new carers.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review JM (Client) said that M, his regular carer, is just great.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When MM rang the office to day she said thank you very much for the help she has received, she would like to try on her own now. MM added \u201cRD is a \u2018doll\u2019, she has been brilliant.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At DM\u2019s review DM AND JM (Clients) said when LK cleaned yesterday, she was really super, brilliant and did a great job.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">D S said this morning to CH how much she likes R. She added how lovely she is and that she is very gentle and always makes sure she is ok and tucks her in at night. She has a lovely mummy way about her.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review MC (Client) said that she was very satisfied with the service and she especially likes MH, RD, ES and CD.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review NH (Client) said he was very happy with everything.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u201cI would also like to say that RD has been a lovely caring carer. I could not have had a better person to take such care in dealing with my legs and feet. She is such a lovely person\u201d.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review PM (Client) said she is very happy with PL, her regular carer.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">AC phoned CK to confirm that his last visit is down for tomorrow. He wanted to thank everyone who has looked after him and his mother for so long. He said that he will be sad not to see the carers as he feels that they have all become friends. CK reassured AC that he can ring for a chat any time or pop in when he is passing.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">SC (Client) said at her review that she loved seeing the carers when they came to her and really enjoyed them coming.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the 3-month review LS (Client) and husband JS said they are more than satisfied with the service.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review BS, wife of client, DS, said everything is working really well. BS thinks all the carers are wonderful and couldn\u2019t look after D without them.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review Mr and Mrs G (clients) and the daughter said M and MC who both visit regularly are marvellous, very competent and have a good understanding of what is required.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review MM (client) said all the carers are very polite and courteous and respectful. RD is especially good, she is so gentle and takes time when washing her legs, patting them gently dry and applying the cream.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">\u2018CAH provide a very good service and we are very pleased with all of the carers that come. They always help out with the housework and anything else that needs doing.\u2019 (live-in carer).<\/span><\/p><p class=\"p3\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s2\" style=\"font-kerning: none;\">New Client enquiry: \u2018CAH are the best company around and has been recommended by several people. We are happy to wait for care for our mother if you cannot do her straight away.\u2019<\/span><span class=\"s1\" style=\"font-kerning: none;\"><br \/><\/span><span class=\"s2\" style=\"font-kerning: none;\">New Client enquiry: \u2018Lilly\u2019s name goes before her and I have heard she runs a tight ship.\u2019<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When assisting with a double up visit at MS, both MS and her husband, BS, expressed their gratitude for all the help they get. MS and BS said how good all the carers are, especially E, who continues to provide the highest standard of care, they added the carers are like family to them.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">GS (client) and his wife (MS) said to E, \u201cthank God you are here, you cheer us up and make life so much easier.\u201d GS and MS are very happy with the service from Carers at Home and finding it very helpful as well as cheering up their day.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review LS (client) said she gets on very well with her regular carers they sometimes get her things from the local shop which she thinks is very kind. LS is very happy with the service.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">Lilly went to visit JC (client) and her husband BC. BC said \u201cI have a good rapport with all the girls that come to visit, Michaela is a particularly good carer and they all chat to J, even though she doesn\u2019t talk.\u201d BC added \u201cwe are so fortunate in getting care from you and your agency, your company and staff are great.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">JA said at the review with social services \u201call the carers are very good they do anything I ask them to do, including any shopping I need which they bring in the next day.\u201d JA said to MF, from the social care team, \u201cthe staffs at the care agency are fantastic.\u201d<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting LS, she said all the carers are lovely that come to her and JS (her husband) are very pleased they now have Carers at Home.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">When visiting MD, her and her daughter, P, commented on all the carers that visit MD. They said they are all lovely girls, chatty and friendly.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">RS and DS said to CH when he visited that they love all the carers that come and are very happy with Carers at Home.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">MS and BS said Carers at Home at the best agency, they would not know what they would do without all the help and support from them, thank you for everything they are very grateful. MS said all the carers were really good but E is exceptional.<\/span><\/p><p class=\"p1\" style=\"margin-bottom: 24px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal; font-family: 'Open Sans'; color: #494949;\"><span class=\"s1\" style=\"font-kerning: none;\">At the review MV said he is happy with his regular carers and overall happy with the service.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Testimonials We&#8217;re delighted to have received lots of wonderful testimonials from our clients&#8230; and we&#8217;re adding to these all the time. Testimonials Daughter of client: Just to say V (client) absolutely loved Maureen and really enjoyed her company. A great match so thank you! When meeting up with a district nurse, she informed her that &#8230; <a title=\"Testimonials\" class=\"read-more\" href=\"https:\/\/carersathome.com\/testimonials\/\" aria-label=\"Read more about Testimonials\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Carers at Home client testimonials %%post_title%%","_seopress_titles_desc":"1000&#039;s of testimonials from satisfied clients, family members and professionals from almost 20 years of service %%post_excerpt%%","_seopress_robots_index":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/pages\/395"}],"collection":[{"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/comments?post=395"}],"version-history":[{"count":10,"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/pages\/395\/revisions"}],"predecessor-version":[{"id":4648,"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/pages\/395\/revisions\/4648"}],"wp:attachment":[{"href":"https:\/\/carersathome.com\/wp-json\/wp\/v2\/media?parent=395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}