Caring for you in your own home

At Carers at Home we recognise that everyone is unique. We adopt a person-centered approach, with every client receiving an individual care plan tailored to their specific needs.

All of our services come under the umbrella term ‘domiciliary care’. We are CQC registered and fully insured to provide care in the home for anyone over the age of 18.
Our in-house training programme ensures that the care worker provided to each client has the highest level of training to meet their individual needs.

Helping you choose the right care

We offer a range of care services to meet your needs
(some clients may require more than one type of care)

Dementia Care in Surrey

Dementia care

Dementia is a broad term used to describe an array of progressive disorders affecting the brain. There are over 200 subtypes of dementia.

The most common are: Alzheimer’s disease, vascular dementia, dementia with Lewy bodies and frontotemporal dementia. Some people may have a combination of dementia types  commonly called ‘mixed dementia’.

The number of people affected in the UK is fast approaching 1 million. The symptoms of dementia vary but some common ones are

• difficulty remembering recent events while having a good memory for past events
• poor concentration
• difficulty recognising people or objects
• poor organisation skills
• confusion
• disorientation
• slow, muddled or repetitive speech
• withdrawal from family and friends
• problems with decision making, problem solving, planning and sequencing tasks

The first step towards a diagnosis for dementia is to seek advice from your GP.
Once a formal diagnosis has been given we are able to offer you the support you need to remain in your home for as long as possible. Our services include:-

• Shopping
• Cooking meals
• Assistance with personal care
• Light domestic duties
• Companionship
• Medication support
• Food / hydration monitoring

Reablement care Surrey

Reablement care

Reablement care is a short term solution to help reintegrate a client back into their own home after a short stay in hospital following an accident or illness.
The aim of the care is to assist the client to regain their independence. Prior to being discharged from hospital one of our senior care team will visit the client in hospital and prepare a thorough care plan.

Reablement care is usually provided for a period of 4 to 6 weeks. During this time our care workers will undertake all of the tasks necessary to enable the client to stay safely in their own home. Some of the tasks that we can undertake are

• Getting up / going to bed
• Safely moving around your home
• Shopping
• Cooking meals and assistance with feeding
• Assistance with personal care
• Light domestic duties
• Companionship
• Medication support

Personal Care Surrey

Personal care

Personal care is supporting an individual that requires a level of assistance with both their personal and private hygiene. This includes toileting, along with dressing and maintaining their personal appearance.

We believe the most important aspect of personal care is ensuring that the client maintains their dignity at all times. We will always ensure that the gender of the care worker providing this care is the clients choice.

Personal care covers many different areas including:-

• Bathing and showering, including bed-baths
• Applying lotions and creams as required
• Dressing and getting ready for bed
• Oral hygiene
• Shaving
• Helping a client with toileting, including using a commode
• Changing continence pads
• Cleaning intimate areas
• Support with moving position in bed, to assist in preventing bed sores

Physical Disability Care Surrey

Physical disability care

Whatever your disability, be it as a result of an accident, or due to illness (such as MS, Parkinsons, motor neurone, or stroke) we can help you live a fulfilling life.

We understand that your needs will vary depending on the severity of your disability. Our carers will assist you professionally yet discreetly, in a way that allows you to maintain your dignity.

The main purpose of care is to allow the client to maintain a daily routine. Example services include:-

  • Assisting with personal care (see personal care section)
  • Assisting clients with appointments, shopping etc outside of the home
  • Preparation of meals
  • Light domestic duties
  • Companionship
  • Medication support
  • Food / hydration monitoring
Palliative Care Surrey

End of life (palliative) care

End of life care is providing support to those that are in the final stages of their life. The idea behind end of life care is to make the last weeks as comfortable and dignified as possible.

We will always follow the wishes of the client and work alongside the family to make the time as peaceful as possible.

End of life can last anything from a few weeks up to around one year. The need for care is usually brought on due to illness such as deterioration of dementia, Cancer or other incurable illness.
Some of the service we provide during end of life or palliative care are;

• Assistance with medication, including pain relief
• Assistance with personal care (see personal care section)
• Shopping
• Cooking meals and assistance with feeding
• Light domestic duties
• Companionship
• Food / hydration monitoring

Sensory Impairment Care Surrey

Sensory impairment care

The most common forms of sensory impairment involves the loss of sight and or hearing. Sensory impairment can lead to clients potentially becoming isolated and frustrated. This can lead to mental health conditions.

Our carers are trained in how to communicate with people with sensory impairments and to help them feel safe and secure in their environment.

Some of the services that we provide to clients with sensory impairments include

· Encouraging and/or taking clients for sight and hearing tests
· Ensuring that their home is safe from any hazards that the client may not be aware of
· Personal care
· Companionship
· Medication support
· Light domestic duties
· Preparation of meal
· Shopping

Dementia Care in Surrey

Dementia
case study

We received a call from Mr D’s daughter whose father had recently been diagnosed with vascular dementia. Mr D’s symptoms included decreasing memory and self-neglect. In recent months MR D had been forgetting to eat properly and take his medication.

At times it was also becoming uncomfortable for the family to visit due to on occasions poor personal hygiene which was embarrassing for Mr D and his brothers.

We visited Mr D is his home the following day with his daughter. A comprehensive and free assessment was carried out by our Care Manager and a full written report with recommendations was provided.

3 days later we commenced care for Mr D visiting for 1 hour every morning, 45 minutes at lunch and 1 hour in the evening, 7 days per week. The visits were to prompt independence by assisting with meal preparation, medication prompting, helping with personal care and light household duties such as hoovering and keeping the kitchen and bathroom hygienic. This assistance allowed Mr D to maintain his independence in his own home.

Mr D’s daughter said “ We are delighted with the care we receive for our Father. It was the best phone call I have ever made. He loves all of his care workers especially PE. For the first time in years I can sleep at night knowing he has eaten well and is comfortable due to the wonderful support Lilly and her team are providing.”

Reablement care Surrey

Reablement
case study

We received a phone call from Mrs F after her husband Mr F had recently fallen down the stairs resulting in a fractured hip with complications. Mr F spent 10 days in hospital and Mrs F was concerned about how they would cope on her husbands return home.

We visited Mr and Mrs F in hospital and subsequently visited their home prior to Mr F’s discharge. A comprehensive and free assessment was carried out by a manager and a full written report with recommendations was provided. An urgent OT assessment was arranged with the hospital to ensure the necessary equipment was in place before hospital discharge.

When Mr F arrived home our care worker was waiting ready to help settle him back into his own space and start to regain his independence. The visits were carried out both morning and evening to assist with personal care and transferring to and from bed to armchair.

After 12 weeks Mr F had regained his strength and mobility and was able to transfer himself without the equipment, just the support of a care worker. Eight weeks later Mr F was able to undertake these tasks and had gained full mobility.

Mr F said ”I am so grateful to DK and FT for all the support they provided. Initially I was very nervous to have someone in my house helping me use the toilet and to wash and dress me. After a couple of days the carers had really put me at ease as they were very respectful. Six months my accident I am enjoying my county walks – but I am watching where I put my feet!”

Physical Disability Care Surrey

Physical disability
case study

Mr J was a very active person and owned a very successful local business. Whilst leaving work on evening he collapsed and suffered from a major stroke. It affected his speech and he was completely paralysed down the right side of his body.

Mr J spent many months in hospital prior to being ready for discharge and to start rebuilding his life. Mr J’s partner approached Cares at Home and we visited Mr J in hospital and we undertook a review of his home alongside an Occupation Therapist.

We provided as full and free assessment for Mr J which recommend a visit for 90 minutes each morning, and three 45 minute visits at lunch, tea and bed time to assist in personal care and toileting and using the ceiling hoist for transfers. Mr J’s partner was very involved in his care and trained to use the equipment so he could work alongside the Carers at Home carer.

Over time and with regular exercising Mr J was able to transfer himself using a banana board into the wheelchair, and eventually able to transfer on his own. With the help of a speech therapist most of his speech was regained. After a year Mr J was able to go back to work and only had the assistance of one care worker for 45 minutes to help in the morning with personal care.

Mr J said “I am so grateful to Lilly, KS and RG for all they have done for me. When I first met Lilly life was difficult and it was hard to see any positivity in my future. The care team were always so upbeat that over time things started to look up. If it hadn’t been for Carers at Home my life wouldn’t be in such a positive place as it is now.”

Palliative Care Surrey

Palliative care
case study

We received a call from Mrs L about her Grandmother Mrs M. Mrs M had been receiving treatment for Cancer for 18 months. Sadly the treatment had not worked. Mrs M was becoming more frail and was becoming less able to adequately care for herself each day.

Mrs L had been visiting her Grandmother daily to provide basic care and meals but it was getting to the stage where more care was required than she could provide. Equally importantly Mrs L did not want providing care for her Grandmother to be her last memories.

Carers at Home provided two care workers 3 times a day to work alongside the McMillan nurse. We provided personal care and assisted with feeding. Whenever Mrs M’s Granddaughter and Great Grandchildren were coming to visit we would ensure that all the personal care was completed so she was ready to great them in a dignified manner.

Mrs L said “Carers at Home made my Grandmothers last few weeks as peaceful as possible. I am so relieved that they allowed me to enjoy my time with my Grandmother and remember her as being a strong, dignified and independent woman”

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