At Carers at Home, we pride ourselves on the highest levels of care, and over the last 10+ years we’ve received some fantastic testimonials from our clients, relatives, medical professionals and wardens. We’ve listed some of these below (removing names to maintain client confidentiality).
At Carers at Home, offering the best in care begins with our team, so it’s reassuring to know that our care workers have also given us some great feedback. We’ve highlighted some of their comments below. If you’d like to offer a testimonial, please do not hesitate to contact us.
JW (Client rang) she is moving to Kent and the last visit was yesterday. JW said “the carers have all been so good, I have had fantastic care. Pocket Rocket (S) has been super and CS has also been really good.” She added “I have no complaints and appreciate all the care, it has been a pleasurable experience, thank you so much, I will be sorry to lose my girls.”
At the review, ME said “I have no complaints, all the carers are very good and I’m very grateful for all the help I get.”
At the review client, KM, answered positively to the question ‘Did you find the manager/deputy manager friendly, professional and sensitive when carrying out the assessment?’ KM said “Absolutely, E was lovely.”
KM added that she feels she gets good care, the carers that come are wonderful and they all have their strengths.
JS (Client) said that the carers are marvellous. I said to R the other day “I’m dying to have a shower, she covered my arm in cling film (to cover the dressings where she had fallen) to stop it getting wet and it was marvellous.” “They do all sorts of jobs for me, I don’t know what I would do without them.”
SG called from her new nursing home. She wanted to thank all the carers and office staff and everyone who helped her whilst we cared for her. She misses everyone but is happy in her home and she has made friends. She would love anyone to visit.
On a visit to this client he was told how well he looked. He said:” these carers look after me well but my usual carer S has a day off today. There’s nobody looks after me as well as she does”
When Lilly went to re assess JGS (Client) to restart the care package, she said to her “I really pleased to see you and pleased that it will be Carers at Home coming to me again, you are so good.”
When KM (Client) was asked how the visits were going she said “Really, really well, all the carers are so kind.”
At the first review with SB (Client) his niece, J said “SB is definitely being well looked after by your carers, and we are so chuffed that he is, he is eating well now and getting his medication regularly which is keeping him well.” J added “we are so pleased with Carers at Home and how they are taking care of SB, they are so much better than the last company, he is looking so well and now and is so much happier in himself”
SB agreed that he was much happier with the carers that now come to him, they are not bossy like the other ones and they are all polite and very friendly.
VE (Client) said to Lilly (our Manager) when she visited (about the carers) “they are all lovely girls, they really are, always so helpful.”
YT (Client) said to Lilly when she visited “L came to me for the 3 days I was unwell and she was absolutely wonderful. I think you do a marvellous job with all you do.”
ME (Client) rang to say that she had received a letter from social services stating her care was being reduced. ME said “I am so happy with the carers and I would hated for them not to come in, they are all so lovely and such a help to me.”
At the annual review JA said she gets on well with all her carers, she thinks ES is particularly good for a youngster, she is particular and very thorough.
When visiting MS today she said to our Manager, ‘Lilly, you really have some lovely carers, they all are lovely.’ Then pointing to E who was present ‘and E is just brilliant’.
MS said to our Manager Lilly, ‘you have some really nice carers, they are all very capable and I like them all’.
Our Manager Lilly visited PM (client) and asked how she thought the service was going. PM said it was going very well and everyone was very helpful, she liked all the people that came to her.
Our Manager Lilly visited AD (client) for the evening visit. AD said ‘everyone is so kind to me, I don’t know what I would do without them.’
Ms (client) and husband BS said that already they are very happy with the care put in place. MS said she felt very safe and we didn’t try and take over. BS said what a professional outfit CAH are and he felt confident with the support. He really liked E (carer) and his demeanour and approach.
During the visit RC said to Lilly how much she liked all the carers that come to her and what a friendly and caring lot they are.
Joan said she enjoys the carer coming each day, D is very good to me she makes me laugh, I am truly very grateful for everything they all do for me.
At the first visit to the client MW said “thank you, you are very good and much more professional than the other company I had before.”
Lilly visited ME today and she said “the carers are brilliant, like family to me. I get on particularly well with JP – she is on my wave length, everyone else is lovely and I like them all” ME added “you have a really good team, I don’t know where I would be without them and so look forward to seeing them.”
GC said she gets on with her regular carers very well, L, M & E. The live-in carer, T said overall she is very satisfied with the service, all the carers are very friendly and she could not manage without the support from Carers at Home.
SR (Client) rang Louise to ask the time of her visit. SR said “the carers are all wonderful and she is very grateful for everything we do for her.”
When Louise visited ME today she said, “You are all very professional, there is no bickering or bitching between you and all the carers look out for each other.”
At her annual review, FS (Client) said to Katharine “I am very happy, particularly with (the carers) S and M. The carers do anything I ask for the family and the dog.”
At a review visit, M said, “I am very happy, I like all the regular carers and feel very safe when they come.”
At a review visit GM said, “I think all the carers that come to me are friendly and caring and very good, I could not fault them.”
While supervising M, K said MM is one of the best carers you have, she is very kind and caring and is like a friend to me
When Jenni rang SH to say DM was going to be doing the bedtime visit tonight she said “Oh DM, I like her she’s very good.”
When M visited CM today she said “M is a very good carer”.
When M visited JS today he said to her “you are a very good carer, every carer should be like you.” He was very happy to see M and jovial throughout the visit
At a meeting with MC and AC today, MC said how impressed she was with G (Carer) and his cleaning skills. She said “He is such a nice boy, chats to as he’s cleaning, and so thorough.”
At the review AS said to K he is very happy with his carers and looks forward to the visits.
At the annual review SG said to E “the carers do the best they can in the time frame, She said to E she was happy with the care and all the carers are nice.
At the 3 month review JP (Client) said to Jo “my initial impressions have been excellent. Great service. It would be very helpful if my payment could be automated, for example by Direct Debit, but I appreciate that this might not be possible.”
When visiting BE today, she said to Lilly how she is very happy with the service provided and everyone (Carers) are kind and helpful.
Client: When visiting AD today, she said to Lilly how all the carers that visit her are so kind to her, and gentle. She gets on with them all and nothing is too much trouble.
At the review when asked the question ‘Did you find the manager/deputy manager friendly, professional and sensitive when dealing with your enquiry or assessment’, PC replied “absolutely brilliant”. She is very satisfied with the service from CAH.
At the review SR said to Lilly “one of the best things C ever did was get carers for me. If I have any concerns the carers will help me.” SR added she gets on very well with all her carers and likes them all.
At the 3 monthly review DW said to E she is happy with the carers
At the review JB said to E she enjoys the carers company, it’s more of a friendship she has with them.
At the review AC and MC said of the carers “Wendy is a poppet, always cheerful and helpful, S, SM and E are all very good too. E is very sweet and lovely. They are all very nice people. Good time keepers, we particularly get on with D, of course, who is always so thoughtful and thinks ahead, especially when taking A out.”
At the review GC said she is very happy with the service and she really likes all the carers that come to her
At the review VE said “I am very lucky to have the carers I have, I am very interested in them all.” VE added “I have more than I deserve and they all go beyond the call. L, VE’s regular carer, is very special, we are on the same wave length.”
At the annual review JR said to M “all the carers are very nice, friendly and understanding.”
At the review AD said she gets on with all the carers, they are all kind and caring and do what they are supposed to be doing.
At the review JD said she is happy with the carers and likes D especially.
At the review JS said she is very happy with Carers at Home and likes all the carers that come to her. Her daughter, E, who was also present said how pleased she was that the care was going well and that her mother was happy
At the review RP said to M “I am so blessed, it couldn’t be better. I like everybody, they all work very hard, all the carers are very lovely and do a wonderful job.”
At the review BE said to Lilly she is happy with the care she receives from Carers at Home. BM said “they are all lovely girls.”
At the review PD said to E, “I am very happy with P, she takes good care of me and she sees that I am ok.”
CF said to Lilly, I am very happy with the service. She added that carer, CT, was excellent, very discreet, on the ball and she couldn’t find fault with her.
LB wrote: To M, Thank you for all your help. You have helped me so much in many different ways. Could not have done it without you. You are a lovely, perfect and amazing carer. I will miss you when you are away. Come back soon
Whilst assessing DC he said “when I rang your office yesterday to arrange care I spoke to I, she was excellent, so courteous and deserves a pat on the head”,
When Lilly visited today LS said to her “if all the carers are as good as you I shall be very happy.”
Client, LS, was very apprehensive about receiving care. At 95 years old she had never had help before and at the assessment with E was reluctant to accept assistance with personal care, despite struggling to do it herself following a recent fall. On the first visit Lilly assisted LS to strip wash, the client was very appreciative and said “thank you for being so kind and understanding, I found it very helpful and will look forward to seeing you again tomorrow.”
At LB’s annual review, Lilly asked her if there was anything else Carers at Home can do to help her or anything we could improve on, LB said “M (MH, LB’s regular carer) could not improve on what she already doing. She comes in and gets on with whatever she needs to do.”
At the annual review, YT said to E, “all the carers are very good and do a fantastic job. I admire them for coming in all weather.”
Review at GC today She said “ I think all the carers are a marvel, every one of them I am happy with the care I receive”
At the review today IC said to Lilly, “I am happy with the service and does not want to change anything, it’s marvellous what you all do for me.”
At a review S made the following comment ‘The team are superb’
5 June 2017
At the 3 month review JM said to Lilly she was very satisfied with Carers at Home and all the carers, especially CD who is particularly good
2 June 2017
At the 3 month review CB (client) said to Lilly he was very satisfied with service and very happy with all the carers that come to him.
1 June 2017
J called for something this morning and during his conversation he said how helpful A was. He said that he was a ‘lovely’ lad and that him and A got on well. He said that they have a good rapport and he would not want to lose him as a carer.
1 June 2017
SS rang the office several times today and spoke to CK (CAH administrator). SS said it was CK was nice and easy to talk to and what a lovely person she was.
17 April 2017
KR is a new client to CAH. She said to Lilly “I am very happy so far with all the carers, they are all very nice and I think it is going to work very well”.
4 April 2017
At the ‘Start of Service Questionnaire’ review.
When asked question 10. Overall are you satisfied with the service we are providing? J said ‘I wouldn’t want to change it’
2 March 2017
At the ‘Start of Service Questionnaire’ review. The client made the following comment: ‘I think you are absolutely brilliant. The team of girls are brilliant, nothing is too much bother and I love them all to bits.’
22 February 2017
DM said to RH “I’m so glad it is you and I wish you could come all the time, you are very patient and nothing bothers you, you don’t mind what you do”.
20 February 2017
ET said to RW “you are an absolute angel and you always make me laugh.”
19 February 2017
BE said to RH “has anyone every told you, you are an angel”.
15 February 2017
MS rang Lilly to say “all the carers that come to me are lovely, I like them all they are just brilliant, I think you run a wonderful service”.
14 February 2017
At the 3 month review GM said to E she was very happy with the care she receives, when she asks a carer to do something they are happy to do that, they are friendly and always do what I want. GM added that K is her favourite and they have a lot in common.
3 February 2017
J called AC to let her know that PH was running late due to a previous client and she said, “that’s ok, she’s very lovely and is always very kind to me, so I’m glad she is still coming”.
3 February 2017
At the 3 month review AC said to J, “I am extremely happy with all the carers.”
27 January 2017
At a review of his care, he was asked if he is overall satisfied with the service and J made the following comment ‘Yes, indeed. Particularly with two of the care workers, D and J’
24 January 2017
At the annual review JA said to L “the carers are all very good, they know what I need”
23 January 2017
At the review, DH said to E “as a Company Lilly does very well at selecting her carers, they are all very good but there are a few I like very much, D and K.”
13 January 2017
GE at her 3 month review said to MC “I love all my girls and every morning she looks forward to her carers coming, they always cheer me up and her family said she looks much happier since carers have been coming”. MC added “I was worried before I had carers because I did not know what to expect but I really enjoy them coming.”
12 January 2017
Rang and said, “MM was brilliant with me today, she just knew what to do when I was struggling to eat my food and I was choking. This is happening quite a lot now and MM suggested pureed meals.”
4 January 2016
“I do not know what I would do without all my carers, I love them all”
7 January 2016
Client & wife:
“Your firm seems very nice to work for”. LE replied “yes, they are great, I have been with them for over 8 years”. LE said to Lilly they appeared very impressed with CAH.
23 January 2016
At the review yesterday said to Lilly overall she is very happy and feels all the carers work very hard. She doesn’t know how they do it, especially the carers with children.
27 January 2016
When Lilly went to visit her for the morning visits she said “all the carers are really wonderful”
29 January 2016
Asked if it was Lilly who interviewed the carers as she does a very good job at picking lovely carers. She said “all the carers that come to me are just lovely”
13th February 2016
Client & wife:
Both said “we are totally satisfied with all the carers that are sent here, we are 100% satisfied”.
16th February 2016
Client & Daughter:
All the carers are very good that come her and I but RH is exceptionally good, she see is so thorough and sees things that need doing.
18th February 2016
At a review ‘SD is marvellous, she is kind and considerate’.
19th February 2016
You come highly recommended by TT, who use to work for you, and LT who said what a good agency you were, she thinks you are one of the best.
25th February 2016
Sent a card to the office saying “All of you are my Special Angels from Heaven above. I have lost one and about to lose 2 more. Please don’t go any more of you because you all sure earn your wings. To all Carers at Home, Thank you so much….the world needs more thoughtful people like you, Xxx
11th March 2016
Said to Lilly: ‘all the girls are marvellous, I don’t know what I would do without them, they are all so good and kind to me’.
12th March 2016
Said she had slept through the alarm this morning and when KB the carer arrived she was still asleep. She said “KB was lovely with me”
17th March 2016
“All the carers are brilliant”. Y also said “you do very well, you have a lovely company with lovely people working for you”
23rd March 2016
When introducing carer to a new client, he said “I have heard such good things about you, I’ve heard you are a brilliant company, very reliable with lovely carers”
31st March 2016
Rang this morning to say she needed someone to take her to the dentist. AB went to collect the client (at short notice) and the client said “You don’t realise how much you do for me and how grateful I am.”
4th April 2016
J rang to say Client wanted to pass on a message that WO was a lovely carer, very good and kind, he said thank you, she was lovely.
4th April 2016
Wife & client:
At a review visit said:’ we are very happy with everyone, they are all excellent.’
14th April 2016
Said she loves all the carers coming and finds it the only company she gets now she no longer goes to the day centre. She loves to chat to the carers and talk about her paintings. She especially likes LO.
23rd May 2016
At the review visit said “I’m really happy with the care, the carers wash and cream my legs every day and the nurse said they are looking very good now. I’m very happy with all the carers that come to me, I love to chat with them and hear about their families etc. Having carers keeps my independence.”
25th May 2016
At a review visit said that she is very happy with the carers and the service. The office staff and on-call are very helpful in answering her queries and she gets on very well with her regular carers.
26th May 2016
Said of LS “she is an excellent carer, you don’t need to tell her what to do she just does it and she is very thorough. She us just lovely.” (client) said she likes the more mature carers because they are very thorough, like JC who had been there earlier in the day.”
1st June 2016
Client & Friends:
Dear MH. This is with love and thanks from (client) for all your wonderful care. We are all, especially R and me, greatly indebted to you for making his stay at home last as long as possible
8th June 2016
Said, “You know all your carers are brilliant, PL (carer) is a really caring person. If anyone calls you to complain, you send them to me because they would have to answer to me. You are all brilliant and I’m so fortunate to have you all.”
13th June 2016
When Lilly visited (client) today she said how she gets on and likes all the carers, some more than others, but on the whole she gets on with everyone. She said they are very polite and respectful.
Client and Mother:
At (client) first review following the start of her care she made the following comment ‘ very satisfied with the care’ and her mother said ‘Couldn’t get better’
Said, “you have a brilliant company, it is so nice to work with you. The girls are really lovely that come to me, they are all brilliant
At a review visit the client and his wife made the following comment ‘All the carers are polite, they bring more laughter to the house. We are very grateful for all the girls do and couldn’t cope without them’
When Lilly went to (client) this morning to meet LO (carer) she said that all the carers are lovely and looking after her very well. She didn’t have any favourites but liked some more than others.
20th June 2016
At the review visit said that she was very pleased with the carers.
20th June 2016
“BS is a very good worker, I have no complaints, he is a wonderful carer. He is a very good carer, as good as everyone else has been.” (client) also said of BS, “he’s perfect, he’s so kind, he makes sandwiches for my tea if I want him to.” She also said that all the other carers that visited her were very good and she liked them all.
22nd June 2016
Said of SM “I feel very safe with SM and very trusted in her care when she helps me shower.”
5th July 2016
“MA is a delight, Daddy loves seeing him. He is really popular with my Father. His eyes light up when Daddy knows he is coming. The whole family are happy with him.”
Client: said, “he was very, very happy with Carers at Home.”
8th July 2016
Dear Lilly, Richard and carers . Today it has been 4 years looking after (client), words at times fail to express our thank you. Thank you, though a small word, has a deep meaning. For all your love, magic, hands, smiles all the gestures and every part and bit you have done, you have taken pain from M and us the family. You are all amazing. We do appreciate your service. The results of your work you have seen. Don’t be surprised one day you will see him in your offices looking for a job. Nothing is impossible with your care. You are second to none. We love all of you. We have nothing to give to you but our love.’ J
12th July 2016
At the review visit (clients) said they were more than happy with the service CAH provide.
13th July 2016
At the 3 monthly review said “we are more than satisfied with the service you provide.”
13th July 2016
“You are an excellent company and we like all the carers that come, especially PL” and added “Lilly is marvellous and she runs a great company.”
21st July 2016
When Lilly visited today she said all the carers were lovely that come to her, she really liked the boys too, MA, GC and BS, they are kind and gentle. (client) also said that it is because of your carers that I have got on so well and made such good progress.
5th August 2016
At 3 month review she said the following: the arrival of the carers was always ‘spot on’, the carers always look immaculate, smart and professional, the carers always ask if there is anything else they require and overall she is very satisfied with the service.
10th August 2016
At 3 month review with JS he said he was very satisfied with the care provided by CAH and consider the care provided by us is better and the carers are far more conscientious than the previous care company.
10th August 2016
“I just wanted to email as following your visit the other week I was really poorly and have been pretty much since. The reason for my mail is I really need to say again just how wonderful PH is and I couldn’t let it go unmentioned any longer. The night when you had been I was so poorly I really didn’t think I was going to be able to go for our usual lunch out but P arrived and she was happy as always to take things as slow as I needed to getting me ready so that I was ok whilst doing other bits as I rested and she managed to get me out for lunch which was a near on miracle and I even managed to get some food down me and have a nice time. I wouldn’t have managed to eat at home as well as I did out the way I was. I don’t know how she does it. Since then she has just been a star (not that she hasn’t always been) but she just goes above and beyond to do everything she can to help me and do all she can and more.
I was so down about how bad my house had got and yesterday was so poorly again and just didn’t have the strength to go out so PH made lunch here for us and she completely gutted my downstairs, I’ve never known someone make someone feel so much better about something as she did for me yesterday.. I don’t know what I did before PH and I really felt I needed to say what a massive difference having her has made to my life. Not only does she help me like this but she makes me smile and laugh. She is so kind-hearted and sincere. There aren’t many people left in the world like her and I am so grateful that you gave me PH. I just wish there was a way I could let her know how much she was appreciated as I tell her all the time but I’m not sure she really understands just how much I mean it. Also really liking RD, she is lovely and we are getting on great… You do give me the nicest carers. Thanks”
19th August 2016
At the review visit said everything was brilliant, he had never been happier. He is very happy with JC, his regular carer, she is brilliant, knows exactly what he wants, he never has to ask, she always thinks ahead. When asked if the carers carry out the tasks on the care plan to a satisfactory standard (client) said yes ‘and more’.
19th August 2016
CAH have been visiting (above client) for 9 years in October this year. (Client) pointed out that in all that time CAH had never missed a visit and never been late! This is really important for (client) as he needs to be up and out of the house by a certain time in order to get to his office for meetings.
23rd August 2016
At the review visit said she was very satisfied with the care she is receiving and likes all the carers.
24th August 2016
“I know I don’t often say it, but I think the carers are amazing.”
26th August 2016
Came out of hospital during the day. E went to write up the Medical Administration Record sheets. The hospital had not prepared the nomad trays in time for discharge. (client) had been sent home with 27 tablets and it took E 2 hours to write up 19 MAR sheets. The client told E how grateful she was and so thankful that CAH decided to continue to visit her again so she could come home. The client was very happy to be home and very complimentary about the carers who visit her.
19th September 2016
Said to Lilly she was feeling a lot better and did not know how much longer she would need the visits for but it had been very helpful and the carer who had been in so far CD was very nice.
28th September 2016
Said she how good all the girls were
28th September 2016
Client and wife:
When MC did the review with Mr and Mrs (clients) they said that ‘the carers are lovely and the office staff and on-call are very good at answering queries and the carers are very good at carrying out the daily tasks’. They added that the carers are very good with their time keeping and if they are late the office always rings. Overall they are very happy with the service.
30th September 2016
Rang to say that it is 5 years on the 5th of this month when we started caring for him. He said thank you for doing such a wonderful job, he is very grateful for all the carers he has been sent and the care they do. He was very appreciative and said he knows it is not always easy and Lilly has a very difficult job.
4th October 2016
Rang to say she had MH visit her for the first time yesterday. The client said she had never met MH before and how lovely she was. MH was very good with her and she said she was very pleased.
17th October 2016
Said, “I am very happy with DA, we are very compatible”.
4th November 2016
Said “I don’t know what I would do without you, I want you to always take care of me”.
7th November 2016
Client & Daughter:
Said how happy they are with the carers and the care provided, they especially like KW coming.
14th November 2016
Client & Daughter:
Said that he is very happy with the care he receives. Daughter said she is also very happy with all the carers and was especially complimentary about DA and KB
25th November 2016
Said to MC “I love being with you, we have so much fun”. MC often accompanies him to his hospital appointments and so spends several hours at a time with him.
25th November 2016
At the review LP aid she was very happy with all at Carers at Home.
30th November 2016
Said to M today that she was very worried before Carers at Home started visiting her but now she thinks it is the best thing that she has done, deciding to have the carers come in. The have become her friends and she loves them all.
2nd December 2016
At the 3 monthly review the client and her family said how happy they were with Carers at Home and they are very happy with the carers. The client added, “Carers at Home are a lot better than the other company I had.”
2nd December 2016
Rang today to say if possible please could she have KB (Carer) as she feels they have built up a good trust with each other.
7th December 2016
Said “I get on well with all the carers, some I get on better than others, but that’s how people are, I look forward to seeing the carers each day and look forward to our chats.”
When Lilly rang to ask Mrs B how the visits were going she said how pleased she was and how very nice the carers are that go in.
Lilly visited client today to see how the care was going. She said “all the carers are good and do what I want, TH is particularly kind and knows what to do for me.”
Rang about who is coming tomorrow and said “thank you very much for all our help over the last year, I really appreciate everything you have done for me, all the girls are very good that come to me.”
Said “all the girls that have come to me so far have been really helpful and willing and will do anything I ask them to do”
Said how good all the carers were that have come to her so far. Nothing was too much trouble, they did anything she wanted.
Wrote “I would like to say that all the carers have been very kind and helpful and I look forward to a carer coming in each Saturday around 4 to 5pm.”
Said “I get on well with all the carers, some I get on better than others, but that’s how people are, I look forward to seeing the carers each day and look forward to our chats.”
Said “I love the carer’s company and look forward to their visits every day. They are all very kind and very sweet. I especially like my regular care worker, BB”.
Said that “All the cares always go above and beyond, and changing to Carers At Home was the best thing they have done.
Said “all your carers are lovely, they are all really good and do everything I ask of them.”
Asked us to thank EO for the extra care that EO had given her recently she said “EO went above and beyond.”
When Lilly visited today he said all the care workers are very good and all very nice and helpful.
At the review today, he said “the carers are very good, I especially like KW, she is very good”
At the annual review said “The girls are brilliant, all very kind. I am happy to see them. No problems with the carers, sometimes it’s the only person I see each day.”
At the review said she is happy with the care workers, they do a marvellous job. She said “I can’t fault the girls, they make me feel comfortable when giving their care and I can say anything without them getting offended for example if I tell them there is nothing else I need they don’t get offended”
Said today to JC when she visited that he was very happy with his care. He said “They are aware of my care and communicate well”. He would like to remain independent.
At the review she said “JW is a good carer she goes that one step further to help and I get on very well with her.”
Said to E “I hope CS comes back to me again, she is a really, really lovely lady, and my husband likes her too.”
Said to Lilly “all your girls are just brilliant. I didn’t want any help at first but I can’t do without them now, they are all so good.”
When doing the annual review, said to E that she is very happy with all the carers, she loves DA and KM, they are special but all the girls are lovely.
Client & Wife:
Wife said “since we have moved from Bramley to Godalming I have kept meaning to write to the carers to say thank you for all the support they have given to my husband and me and all the excellent care they have given my husband. They have all been so kind and we appreciate it.” Client said “The girls are all very good to me.”
At the annual review said that all the carers were good and if the carers did not come she would not be able to cope in her own home.
At the annual review said “I have a nice little routine here,” She particularly likes HR visiting her, and said “she is my angel and knows exactly what needs doing. I could do with her being here all the time, including first thing in the morning and last thing at night.”
While delivering MAR sheets E asked him if he was happy with the care workers that come to him. He said “I am now that a certain person is not coming back to me. There were only 2 people that I didn’t care for and because I am unable to see I can sense that I was not comfortable with them.” He added “But I’m glad that your company cares enough to follow up complaints, and came to see me and check things over and sorted things out.” “I’m very happy with all the carers that I have now, I’ve had a few this week because PL (his usual carer is off) but I like them all.”
When visiting today for the annual review, he said that all the care workers were very good. Some were chattier than others but he got on with them all.
Said “all the care workers are very nice, they are more homely somehow than the others (speaking of another agency that attends her) and I don’t feel rushed.”
At a review visit said to E ‘they are nice care workers and do their best.”
Said to J “this agency is amazing”
Said “you are all lovely girls. I never feel rushed when you come and you always give me time and chat, better than Rapid Response, they only gave me one shower a week and were always in a hurry.”
At the annual review said they are very happy with the care client receives and were particularly complimentary about JJ (care worker). She said she thinks very highly of her and said how good and professional she is.
When Lilly rang, she said of the care workers (LR and AB) “I love both my girls, they are both excellent and I really love them coming.”
Said “all the care workers are brilliant, they are a credit to you”. She said she particularly liked TH and PR, but all the care workers are very good and she enjoys their company.
Told E about PR (care worker) “I really like that girl, I feel I have known her for years, she is a lovely care worker.”
Said to Lilly “all your girls are brilliant, I like them all.” He is very happy with the service.
Husband said “all your girls are bloody brilliant”. His wife agreed as did their daughter who said they are all great and we are very happy with them.
Thank-you for taking care of me for the past three years. It was relieving to be in your hands even when I was so bad at the beginning, your tender loving care brought me to this sound condition I am in. May you continue with the satisfying service with all your patience. The same service I received in Guildford is continuing in Godalming. May God bless you all.
During the review visit E asked how she was getting on with her care worker’s, she said “ I am very happy with all the care worker’s but I do like KW she is really marvellous always ready to help me in any way and I do like LO (care worker), what a lovely care worker.
Made the following comments: I am happy with the care I receive and the care workers who visit. The ladies I have now make me feel smashing and good about myself. They help me keep things straight in the house. All the girls are great, not just with me but my husband too. Everyone is so kind and supportive. I feel I couldn’t get better care elsewhere, you don’t get good service these days but Carers at Home have the best. Great.
Said “All the girls are fantastic”.
When visiting E today she said “I get on with all my care workers, they are all very nice, I love to chat to them all.”
Said she is very happy with all the care workers, KW is particularly efficient.
H wanted to let us know that the care workers DJ, ST and CC are amazing. It takes my breath away how amazing they are, it comes from the top down.
Said to J she was very satisfied with the service. She loves all the care workers and appreciates everybody being on time.
Said to J “Yes, all the care workers are polite and friendly and I couldn’t do without them.”
P said ‘ LO is the best care worker you have, she has a lot of common sense, she just knows what to do for me and she has a fantastic personality to go with it, a lovely person.
Phoned, (immediately after the visit) to say, how pleased she was with the visit she had just had with LR (deputy care manager), and asked please could she have her every Friday for her sit-in, she said what a fun person LR is.’
Said he is very, very happy with the service we provide and he gets on very well indeed with all the care workers, thank you.
JJ (care worker) emailed to say that this week KW had been visiting some of her regular clients. One said how nice and kind KW was and the other said it was lovely to see KW again, “I really like her”.
During a telephone conversation commented that DL had ‘Done a fantastic job with cleaning, she doesn’t know what she would do without her’
At the Social Services review, said he was very happy with the girls that come to help him. He said “everything is running ok and he finds all the carers to be kind and helpful.”
Rang to speak to L and said “it’s so nice to have an allocated manager, someone to help resolve things”
When Ellen met with a client today she said of CS “I just love CS coming to me.” “She is a lovely, smiling angel.”
When L visited the client today she said “I just love you girls, you go above and beyond.” You are all so thoughtful, make sure I’m always covered up, I like everybody.”
Emailed ‘My thanks to you and your team for all your help this year – reliable service is such a treat after past experience! Happy Christmas and a Health New Year to you all!
At the review said to Ellen “All the carers are very pleasant, there are no problems, I just wish I could afford more visits”.
At the review said to Ellen that she was very happy with all the girls, they are all lovely and she had nothing but praise for them.
At the review said to Ellen “I would be nice to keep the same carers and day, but I am very happy and it is much appreciated”. *Mrs Pow has two visits every day and there are only a very few carers who visit her.
Whilst J was doing a supervision with PL, he said “She has done an excellent job with his personal care.”
Rang the office to ask why L was not coming today. E explained that she was unwell and someone else would come instead. B said “oh, that’s a shame, L is such a wonderful carer, I do like her so much, give her my regards, I hope she is well soon.”
Client said she is very happy with the care your team are providing, and they are very highly praised for being, professional, reliable, friendly and punctual. She feels that all her needs are currently being met. 20/02/14
Lisa commented that the girls are lovely and great. It has taken a weight off her mind.
At the review Margaret said to Jo, “I am happy with all aspects of care that I receive from Carers at Home”.
At review she said to Ellen “I am very happy with the care I get, they are all a nice bunch of girls”.
At review said “I am very satisfied with CAH, they look after me very well. LB is very efficient.
At review Ellen asked the question “does the agency respond appropriately to your concerns”, B replied “oh yes they are a brilliant bunch”. Then she added that the carers are kind, helpful, cheerful and always up for a laugh with me. They are very conscientious, no complaints.
At review, Q said that she loves going for her twice weekly walks with carer, JW, and she is very happy with all the carers, especially JW.
Said that her Care Workers are ‘very good’. She said that she has a very good rapport with all the carers.
When introducing a carer she said “I like all the carers, there is not one that I don’t like, they are all brilliant”.
Rang to ask if we could provide care. She said “I have been in your shop and they have been very helpful, I have been impressed with your organisation”.
At the review, said “the carers are very good, they do anything I need. I like TP coming too, I don’t mind having a man. I like all the carers that come.”
Lilly rang to say that her visit would be 15 minutes later. J said “I was the first not to want care, but now I realise how much I need it. They (the carers) are all so nice, I’m really enjoying having their company, they are very willing and will do a mixture of jobs”.
When Lilly rang the client today to see how she was managing without a tea visit, she said “you have been so lovely, thank you for what you have done for me”.
Telephone review completed ‘They are really marvellous’
Lilly spoke to client and after he said that he would only like the visit time to vary by 5 minutes, and no more, either side of the allocated time. He said “I really admire you and how the business is run, you do very well, I don’t know how you put up with them (meaning the carers!).
At review he said, the carers chat to him while he is eating his lunch, he said he likes that because it is company for him, the carers are all very good”.
At her review client said she is very happy with the service and all the carers that come to her. She gets on very well with all the regular carers and likes them all.
At the review, E said to J “I get on well with all the carers, but CS really understands me more than anyone.”
At a review the client said about the care workers ‘ she is very, very happy that she changed agencies, she doesn’t have anything bad to say about the care workers, They are all lovely, very kind and have a laugh together.’
When Ellen went to supervise MA the client said to her “when I hear MA call up the stairs it makes me feel happy, he is always laughing and always got a joke to tell me. I love PL, don’t ever take her away from me, she always knows what to do for me.” Then he said “all the carers are lovely, you’ve got a good bunch there, whoever selects your carers does a really good job.”
At review she said “I am very happy with the time of the visits, I like to be up early. I am very happy with all the carers but I especially like LO. I like all the carers, they are all very good.”
At the annual review said how pleased she was with the care, she especially likes JJ, but all the carers are good and MC is lovely.
When introducing a new carer to J she said that RW had been in at the weekend and she was so pleased because she started tidying up the bathroom. client said “RW was so kind and helpful, she took away 2 bin liners of rubbish.”
A telephone review with client was completed, he made the following comment. 10 out of 10, he feels that he can now relax and not worry as he knows that someone is coming and he can trust the staff.
At the annual assessment client said “I love all the carers coming as I have someone to talk to”
“All the girls are wonderful, the carers must find it very difficult sometimes but they are always on the ball and good with dealing with any problems.”
At the review, said to E “you are a nice bunch of carers, when they have finished they always sit and listen to me which I enjoy. I have trouble getting my words out but they all have a lot of patience, like you.”
Said to LB “I am so pleased I have done well and it’s because of the input from Carers at Home and the wonderful care you all give.”
E visited client and she said a lady from Social Services had rung her to see if she could visit on Monday 14th July when her carers were there. Sylvia said to the lady “they are not just my carers, they are my friends.” E said “what a nice thing to say.” Sylvia replied “that’s because it’s true.”
At the review said he is very happy with the service and very happy with all the carers
DP and LK are two of the most caring, compassionate, articulate and efficient people I know who are in a position where their help is invaluable. They are truly part of my family.
Husband and client:
Said they are very happy with the service and all the carers that come. “They are all very good and know how I like things done.”
Said to Ellen at the review “I like them all (meaning the carers), I have no complaints.” She especially likes JJ because she understands her. Ellen said, that it JJ really knows the client, it was evident at the review, including her past history which they often sit and chat about. The client said “I really like JJ, she is my friend.”
Lilly received a letter today saying ‘I am writing this to say what a good team of carers you have. Excellent in every way and so kind. We have had ML for a good few years and have nothing by high praise for her. She goes over the call of duty. I can’t imagine our lives without her. As my husband and I have poor health at present, it’s nice to know ML is about.
Felt unwell at the day centre, J went to visit him on his return from the centre. He said to E later “it was so good to see J when I got home, we had a long chat and it was very reassuring, thank you.”
Lilly went to visit today and he said “I have been so happy since you’ve been coming to me, it’s been like a new life and I really look forward the carers coming. They are all fun to chat to. They are all so good to me, so lovely. MA really makes me laugh. You have such a lovely crew. With PS you don’t get a better lady, you only have to mention something needs doing and she gets straight away and does it.
Rang to cancel a visit and said “thank you, I am very pleased with the help”, and appreciated everyone getting to her in the snow.
“The service is very efficient and well run”.
“All the carers are very kind and you run a very efficient business”.
“All the girlies are lovely, I like to have a chat with them and they make having a shower an enjoyable experience”.
“All the carers are lovely that come to me, I especially like JA, I have a laugh with her, she has a great sense of humour”.
Said all the carers are very kind that visit her. She gets on with some more than others.
Was very appreciative of all the help she had from her carers. she said “they are all lovely and very helpful and I don’t know what I would do without them.”
Said “all your carers that come to me are lovely, they are brilliant, they would do anything I asked.”
Said she is very happy with the care and likes everyone that comes.
Said that she was finding the visits very useful, she liked all the carers and they were very helpful.
“I love them all (the carers), they are all very polite, happy and jolly.”
During her review, she said to Lilly “They are lovely girls, they bring the outside inside. I am quite happy with everything the girls do.”
Said of Irene “I must tell you, you have such a lovely receptionist, she is always so kind and helpful and happy. She has such a lovely manner.”
At her review said she likes all the carer workers that come to her. She said LE is very good, she uses her initiative and always does extra jobs such as take the rubbish out without being asked
Said at her review “I like all the carers that come to me, I am very happy”.
Said at her review she is very happy with her carers, she particularly like the young girls that come – they are all very chatty and keen. She also said she is very happy with the visit times each day now they have been changed.
At her review she said “I have a lot of fun with the carers”.
Said “all the carers that come are all very good”.
When Lilly visited Client and his wife today, they said they were very satisfied with all the care workers. Client said “they are all marvellous, and he couldn’t fault any of them.”
After he had said about the cost of the care he asked after Lilly and said how is she, is always bubbly and happy. He added the care is going really well, but our favourite is MC who we only see every other weekend. (that is because MC only works a morning every other weekend) . Wife said “all the care workers that come here are fantastic, they are all very, very good”. Client did say that if the care worker is late they are not always told.
When visited for the last time before she moved out of the area. JS asked if she had another agency lined up she said “No because I won’t find anyone as nice as you”.
“All my carers are lovely, I don’t know what I would do without them”.
When visiting B today, she said “you have very nice girls, there is not one that I don’t get on with, I like them all”.
“I really like all your carers, they are very nice girls, I like them all and they look after me well”.
“I’m very happy with all the staff. I have no complaints – you would soon know if I did!” He added “I get on with all my regular care workers, especially CS”.
“At the review, “I get on very well with all the care workers, especially KW, and I just enjoy their company”.
E asked Client how she was when she visited today and Client said “it’s always so nice when you come, I don’t see you often enough”.
Said to Ellen when she visited earlier that she was very happy with the care and all the care workers she had met so far were fabulous.
Said that all the care workers were lovely that come to her. She said “I like them all”.
Said to Lilly “I am very happy with everything the care workers do for me”.
Rang to terminate the care. He said “thank you to all the care workers for all the work and cream application, my skin is better from the eczema and my doctor has given me the all clear.” He added “to have the care workers was more of a pleasure than a hindrance and I will miss you all.”
Said “I really like TH coming, she knows exactly what I want and she’s always happy, when is she coming again?”
Client and husband:
When visiting Client this morning both were saying how happy they are with the service. Husband also said what a lovely care worker JJ was, how kind and caring. He said “JJ would be a great mentor for the new and younger care workers; they could learn a lot from her.”
During the review , “I am very pleased, they are lovely people, I especially like MA and VM, they are very kind to me.”
At the review said the care was going extremely well with Carers at Home and she was very happy with everything. She and her son said tht they are very happy with the level of support she is receiving and the length of time of each visit. 08/12/2013
Client & wife:
At a review with the client and his wife the following comments were made “The girls are very friendly and polite, they like to have a laugh and a joke but are always very professional” 11/12/2013
Client: During the review said to Lilly “They are all marvellous (referring to the carer workers), CE is perfection”.
Client: said that all the carer workers were all lovely that come to her, she can’t fault them at all.
Client: When Lilly introduced client to BC she said “all your Carers are lovely, I like them all”.
Client: said to Lilly “you run a very efficient organisation”.
Prospective client: during the assessment, said to Lilly “when I told C the district nurse I was coming to CAH she said at least they (Social Service) passed you to the best agency”.
Client: rang the office (following sleep in duties to her mother) to say “many thanks for everything it certainly gave my mother good reassurance that she was going to be looked after and it also gave me reassurance”.
Client: said to Lilly “All the carer workers are lovely, there isn’t one that hasn’t been good. They are all very good, I speak as I find”.
Client: said “You have a very good team of carer workers, there is not one that isn’t good, you run a very efficient organisation.
Client & Husband: When Lilly visited the client today they said “We are very comfortable with everyone coming in and in particular like ML & ES”. They said they are very happy with how the situation is.
Client: When Lilly visited client today she said that she particularly got on well with AC. She said she was more like a friend and always knew exactly what was needed.
Client: said of AB “she did an excellent job, thank her for all her help”.
Client: said “all the carers are helpful, kind and lovely”.
Client: “All the carers are wonderful, they are all lovely and helpful.”
Client: “It is so wonderful to have you all looking after me, I’m so grateful.”
Client: “BB & AB, and all of them have been so good to me”.
Client: rang to say that EC had visited her today and she said “She was an absolute delight, a real pleasure.”
Client: has recently come out of hospital and has requested an increase in visits. Whilst on the phone she said “I am very, very happy with all the carers. They are all very good.”
Client: Comment on the Client satisfaction survey “Whilst I don’t enjoy being ill the situation is made more bearable by the pleasant and caring attitude of your staff. It is very difficult I know to sort the timings out to suit everyone and can’t be avoided but it is an important part of the service as far as I’m concerned to have care at the times I most need it.”
Client: Comment on Client satisfaction survey “Dear Sirs, I am very grateful to the care workers for what they are doing for me, nothing is to much trouble for them.”
Client: Comment on Client satisfaction survey “The service is excellent.”
Client: Comment on Client satisfaction survey “All cares are wonderful. They are very caring and are willing to do anything to help. I’m very fond of everyone and very grateful to them.”
Client: Comment on Client satisfaction survey “Your care workers provide an excellent service to me, they are quick to spot anything amiss if I’ve not spotted it myself, and advise me the action I should take. They look after my health and help me stay alive. They are true carers for which I am very grateful. You have a very good organisation.”
Client: Comment on Client satisfaction survey “I was very nervous about having carers but think myself so lucky at being in your care with such nice people. Thank you”
Client: When ringing to ask what care she required for the following week, she said “Thank you so much for all the care you have given me, it has been such a help psychologically as well and a great reassurance to know I’ve been able to rely on you.”
Client: said “I find all the carers very good and on the whole I am satisfied. I really like the men, MA & CL.”
Client & Husband: said that client had a very good relationship with her care workers and that they had laugh when they came. They are very satisfied.
Client: said she was very happy with the service and the carer workers that come to her.
Client: When Lilly visited she said all the carer workers were lovely and she was very well looked after by everyone.
Client: said about MM that she is always happy and good tempered. He also said that she was professional, never late and one of his favourites. He also likes CL and his gentle ways.
Client: When reviewing his care, he said “I am very happy with the service and the care workers that visit.” He said “I do not have any problems, I would tell you if I had. I have some good girls looking after me.”
Client: is moving from the area to live near her family, whilst visiting her she said how much she appreciated the care workers “I’m very fond of all the people that come to me, they are very kind to me, I’m especially fond of JS, they are all lovely.”
Client: Whilst doing a double up with KL today, client said to her, “you are very gentle.” He then added, “ all the care workers are gentle, it must be the training you give them.”
Client: during the review today, she said she is very happy with the care, she likes all the care workers, there are some she likes more than others but likes everyone.
Client: at the review said she was very happy with the care workers’ visits, they are all very nice and friendly.
Client: “Everyone is lovely.”
Client: rang and gave notice because she is getting on so well. She said “please do not take me off your books, all the care workers are so lovely.”
Client: said “all the care workers are very kind, I like everyone that comes to me.”
Client: said “ES was really lovely and she really enjoyed having her as a care worker”.
Client: said “all the care workers I have had so far have been very kind and caring to me”.
Client: said I can’t speak highly enough of all the care workers that visit me, I like them all but there are some I like more than others”. “I really like JT and CS and ES of course, she was one of the first care workers that came to me”.
Client: said he was very happy with the carers that came to him.
Client: rang to give notice due to his health improving. He wrote “I would like to congratulate you for running such an efficient service. I have found your carers without exception to be kind and attentive and very interested in their work”. I will indeed be sorry when they no longer come to visit”.
Client: “I am very happy with all the carers that come to me, they are all very good to me”.
Client: At long last we now have a definite date for our move north. May we take this opportunity to thank all the carers and office staff who have helped us so well over the past years.
Client: During the review, said “I like HR very much, she is my rock.”
Client: “I’ve told you before, I have no complaints, if I did I would tell you”. “I like everyone that comes to me”.
Client: When visiting said she liked all the carers very much, they were all brilliant.
Client: “The girls are all very kind, they must think I’m a nuisance but all of them are very patient with me. I seem to get on with all of them”.
Client: “I am so pleased with all the care, I don’t know how I would manage without you.”
Client: Whilst ES was visiting, she said to the client how well he was looking. He said “it is down to all the lovely care, everyone is so kind, not only the care I get from ** but all the lovely care I get from you lovely carers.” He added “I’m really sorry CL is leaving, I’m very fond of him and he is a very gentle person.”
Client: said “I am more than satisfied with the care, they (the carers) are all marvellous and do everything I ask of them”.
Client: “thank you so much for sending RH yesterday evening, he was marvellous. You can send him anytime in the evening, he was so helpful.”
Client: “I like all the carers, they are all very nice, I have told my daughter how good you are and she wants to come to you too”.
Client: “all the carers are very helpful, they are all cheerful and happy”
Client: “I’m really very happy with all your carers, they are all very caring and always willing to help. RS and JE have taken to caring like a duck to water, like they’ve done it forever”.
Client: All the carers that have come to me have been very helpful and very nice, I really like the youngster that came, B, she is so refreshing!
Client: “Lilly really does take on the best carers”.
Client: wrote in a letter “I should like to thank you for supplying me with such lovely girls, especially EL, who provided support for me following my recent surgery. Without my late husband I was feeling vulnerable and although, in retrospect, I probably would have been alright on my own, it was always a pleasure to see the members of your staff. I will not hesitate to recommend Carers at Home Ltd or call upon your services should the need ever arise in the future”.
Client: “All the carers, especially LB, were very good and helpful. She said that LB was very pro active during her visits”.
Client: “All the carers are brilliant, very thoughtful, and they look after us very well”.
Client: said to ML “I love the girls coming to visit me; I enjoy their company because I get very lonely”. Daughter said to LW “Thank you very much for everything you have done for my mother, especially for all the extra help recently, you have been very flexible”.
Client: rang and said “CS is a very sweet girl”. Both client and her son have said “how helpful the carers are, especially CS”.
Client: “The girls are wonderful, all of them”.
Client: “TH and PL are really very good. In fact, all the carers are good”.
Client: “I am very happy with all the girls that visit, CE is particularly good and she is very kind”.
Client: rang and said “all the girls are lovely, and she really enjoys them visiting”.
Client: “I am really happy with the cleaning the carer did. JS did a fantastic job”.
Client: “All you carers are lovely, they are all very good and caring and she is very pleased with everything. JS came yesterday and she is lovely”.
Client: “The care and help she has received from Carers at Home has been invaluable to her”.
Client: “Lilly has very nice carers, they are all lovely”.
Client: “I am very happy with LC, she is more like a friend and I really enjoy her coming, she is a joy”. She added “She is a super shopper and great at getting a bargain”. 05/05/2011
Client: “I must say you have a fantastic team of girls, couldn’t be better”.
Client: “JS is very sweet. You have such fabulous people. You do a grand job”.
Client: “Your carers are all smashing. I like them all; there is not one I don’t get on with”.
Client: “All my carers are very good, especially LH. She knows exactly how I like things done and what shopping I need”.
Client: “I can’t praise the carers highly enough, they must be very well trained because they are all so knowledgeable”.
Client: “All your carers are lovely that you send”.
Client: When visiting Client we spoke about her carers, Client said “After I had my stroke, JS was my everything. She ensured everything was prepared and was very efficient; I could not have managed without her. All of the girls are brilliant”.
Client: When Client rang to terminate the care (because she has made such good progress following her hip replacement) she said “I’ve been very impressed, you have all been very caring, I shall definitely tell everyone about you and recommend you”.
Client: “It has been an amazing thing to have the help. It has changed my life”. “The girls have such patience and tolerance”. “THG is marvellous, HR is a whirlwind and she is a blast of sunshine when she enters the house”.
Client: “I am very happy with ES (his regular carer)”. He added “She is fantastic, I couldn’t do without her”. Client feels it is very helpful to have ES because he can ask her advice on everything.
Client: “Just a brief note to say thank you for your help in arranging for KM to come and help me last evening. She was excellent and changing helped my enjoyment of the evening. Thank you, as ever, for all your help”.
Client: “All the carers that come to me are lovely, I like them all”.
Client: “All your carers that come to me are charming, there are none that I don’t like”.
Client: “Thank you for your excellent service”.
Client: When with KM, Lilly asked Florence if she was happy with the service. Client said yes all the carers were very nice and she was very happy with everything.
Client: Whilst visiting client said how happy she was with the care. She praised EC in particularly, saying how attentive and caring she was.
Client: said to Lilly “you can see you are from the old school, it is unusual to see the client being put at the centre and really nice to see”. “You have a really caring lot of people”.
Client: said to Lilly “It is nice to see how everyone is so caring. They are all nice girls and all caring.”
Client: said to Lilly “All the carers that come are lovely and I get very well looked after.”
Client: said “The girls are all very good and I get on with them all.” She spoke very highly of LB in particular.
Client: said to Lilly “All the carers are really good, they all spoil me to death.”
Client: changed CAH from another agency. She said to C, “The difference is amazing, it is so different, it was so right to change to Carers at Home and I don’t need to worry or think about them coming, they do everything without me having to ask”. She added, “They make me feel human again”.
Client: said to Lilly “I like all the carer’s that come to me, they are all lovely”.
Client: said “I like all the carers that come to me, they are all friendly and do anything I ask”.
Client: At review with Social Services, Community Matron, client’s friends and Lilly, client said “all the carers are lovely”. It was agreed that client was very well looked after by CAH and she was very happy with the time of the visits, the Care Workerss and all the help she received. Client did not feel she required any further support.
Client: When reassessing client in hospital she said she liked all the carers that come to her, they did a good job at looking after her and she was looking forward to seeing them again.
Client: rang to ask for an extra visit one evening. He said of AB “She came to me and she is very, very good, very professional. I don’t mind her coming to me when the regular carers can’t”.
Client: when asking how the care was going, client said “brilliant, all the girls are very good”.
Client: when doing the annual review, client said all the carer workers have an excellent understanding of my needs and what is required. She also said, “I feel very blessed to have such care, it is an excellent service and I have met a great number of carer workers who are all equally excellent and very, very nice”. She said of JS who is her regular carer “She is excellent, firm without being tough and I never feel rushed by her”.
Client: said she had met up with a friend and discovered that their Mothers had a service from CAH. Wendy said we were singing your praises.
Client: when doing the annual review, client said she is quite happy with the Agency. She said all her carers are very nice and she feels ‘spoilt to death’.
Client: was unwell. Lilly telephoned to see if she needed the doctor and she said about the carer workers “they can’t do enough for me, they are all very nice people”.
Client: wrote – thank you to the carer workers who visit him and a special message to ES “Thank you for employing ES, give her what she wants”.
Client: said to Lilly “The carers are very kind and do everything I ask them to do”.
Client: Whilst supervising EG, the client said, It was nice to have a wash and EG was very good at it.
Clare explained that we did not have carers in a particular area, the response was “That’s a shame Social Services were very enthusiastic about Carers at Home”.
Client: said to Lilly “they (the carers) are all wonderful, first class. JC and CS come more often and I don’t need to tell them anything, they both know what to do”. “I couldn’t say one bad word about any of them, they are all kind and caring”. “you’ve got a good crowd, you really have, they all have lovely dispositions and all seem to love it”.
Client: said to Lilly “I can find no fault with the carer’s, EC & MM, they are all lovely”.
Client: When Lilly rang to say the visit tonight would be later, the client said “You have some really smashing girls, they are all lovely”. She added “When the woman from the Council asked if I wanted to stay with carers at Home, I said of course, I’m very happy with them. The Council women said I have heard all good reports about them”.
Client: “We are most grateful, thankful and appreciative of all your lovely girls. The care they give me is first class”. “When I was in hospital the nurses were not as thorough as Carers at Home”.
Client: said to Lilly “I have no complaints with your girls, they are all very good”
Client & Husband: said to Lilly, we are very impressed with the carers, they are all very thorough. The care the wife receives is always excellent and we will always recommend your agency.
Client: rang Lilly to say he had, had a meeting with a company called ‘The Good Care Group’ and had spoken very highly of Carers at Home. He said “Lilly is brilliant, the agency is brilliant, they actually really do care”.
Client: said to LAB “I really like it when you come in, I don’t have to think about anything, you just get on with it and the place is spotless when you leave”.
Client: said to THG “I think you are all wonderful, I don’t know what I would do without you all”.
Client: said to THG “Thank you very much for everything and changing the times on my roster, you have been very helpful”.
Client and wife: At his review, they both praised the carers and the company. “The girls can not do enough, it is an exceptional service and we are very pleased with everything they do”.
Client & daughter: At her review, the client said she liked all the carers that came to her and her daughter said she was very impressed with all the carers that came, they were all very good and caring.
Client: When Lilly visited, he said “All the carers are very good, they are all very polite and helpful and especially good with his wife (who has a hearing impairment).
Client: Denise was attending a review with the client, husband, daughter and Social Services Care Manager. The client opened the meeting by singing the carers’ praises. She said “they are all A plus, they come in as new friends and go out as old”. Both husband and daughter sang Carers at Home’s praises, they could not thank us enough and said the Company was outstanding.
Client: rang the office and said “I have been given lots of inspiration from the girls and encouragement”. He now washes up and tidies up before the carers arrive.
Client’s Carer: said to Clare “All your girls are lovely, our client likes them all”.
Client: When visiting she said “All your carers are very good, they all do everything I need them too”.
Client: said “All your girls are wonderful, I get on with them all”.
Client: said “All the carers that come to me are lovely, they all do what I want, and nothing is too much trouble for any of them”.
Client: Lilly asked the client how the visits were going since the service was first started 2 weeks ago. The client said “I’m finding it very helpful, the carers do all the jobs I can’t do myself, they are all very nice”.
Client: “The carers are all perfect, I am very satisfied”
Carer: sent Lilly a text message saying “the client is so lovely, we had a lovely swim! She is very happy with Carers at Home”.
Client: At the review said “the care was going really well and all the carers are lovely and very helpful”.
Client: When ML visited client, she said “How lovely to see you, haven’t seen you for a while, that was the best breakfast I’ve had for ages, 10 out of 10”.
Client: “I am very happy with the care”.
Client: Lilly accompanied LB to a new client. Client said to Lilly “it has gone very well this morning, LB is a lovely girl”.
Client: “they are all lovely girls you’ve got, much better than the last agency”.
Spoke of ES, her regular carer and said how good she was, she said “I never have to tell her what to do, she just does it, and she is so kind and thoughtful”. 01/01/09
When Lilly went to drop a new care plan off for client, she asked her parents how the care was going. They said “very well, ES is marvellous”. They added that their daughter is used to the evening visits now and DA is very good in the evening too”. 01/01/09
Said “I feel very privileged to be getting such good care”. She added “CM is very good, she is not the least embarrassed in performing personal care, especially for someone who is so new to it”. She also said that before Social Services had asked Carers at Home to start the service, the Warden had said “I hope you get Lilly and Carers at Home, she is the best around”. She added “I can’t fault the care I get, I like all the carers”. 03/01/09
Said “All the carers are very good, but DA is particularly good, my favourite, she is the most professional”. 03/01/09
Said to Lilly about the service “It couldn’t be better, I have my life back”. 28/01/2009
Said was pleased he was with the carers going in and especially complimented LP on the service and care she gave. 29/01/2009
Said of her carers “They are all really good and helpful and I like them all”. 31/01/2009
Said “I think the first week has gone really well. I like all the carers that come in”. 31/01/2009
Said to Lilly when she visited “All the carers are very nice, I like them all”. 21/02/09
Said that all the carers are so helpful and friendly and will do anything for her. 21/02/09
Said “I thought EC was marvellous in the snow. I thought it was incredible how hard all the carers worked”. 04/03/09
“I am very happy with the carers, they are all very nice”. 01/04/09
Said to Lilly “I have never had a bath like it, I thought she (CE the carer) was marvellous”. 07/04/09
Said she is very pleased with the service. They were having a meeting with the Care Manager at the house.02/05/09
During the care plan review she said she feels very well looked after and Carers at Home are a good organisation.5/05/09
Said to Lilly “All your carer’s are lovely”. 09/05/09
Rang to terminate the service. Her health has improved so much that she feels she can now manage. She said to Lilly “thank you for the help, everyone has been wonderful, I will certainly recommend you”. She also spoke previously to Clare and said “The girls have all been absolutely lovely and the house seems to be back together again. Thank you so much”. If ever she needs help again she will get in touch with us straight away. 15/05/09
At the review the client spoke very highly about the care she receives from Carers at Home and feels all her care needs are currently met. 11/05/09
Said “I think you are very professional, more so than the previous agency, your paper work is very good”. The client’s wife also said that the Social Service carer and the District Nurse had spoken very highly of Carers at Home and recommended us. 18/05/09
When Lilly visited the client she said “your carer’s are really lovely, they always do so much to help me and if there is time left at the end of the visit they sit and chat”. 19/05/09
Said to Lilly “I am so grateful, you have me my life back”. “The service is so reliable, I never have to worry if someone is coming in the morning, JC and JT are terrific and I never get let down”.
I found the girls really helpful and friendly. I enjoyed their company. I would recommend you to others. 09/06/09
Said of ES “You don’t have to tell here anything, she is great and I’m really happy”. 17/06/09
Said “DS was marvellous last night, helping her after she got an accident going to the toilet, she was very professional”. 23/06/09
Said to Lilly, “I am really pleased now that all my care is with you, all your carers are lovely”, AM is very good too. 29/06/09
When Lilly asked if she was happy with the service and JC (the carer) she said “she is really good and will do any extra jobs I need doing, such as opening bottles which I find difficult”. 01/07/09
Said to Lilly “JC was very good, she just gets on with it, but all the carers are lovely”. 09/07/09
Said to D (Manager) when she visited “The care could not be any better, everybody is marvellous”. 19/07/09
“You have a very good team”. “You have a very good name”. 31/07/09
“You are all so wonderful, I don’t know how I would have managed without you”. 07/08/09
Said of the carers that visit her “They are all wonderful, I don’t know what I would do without them, I never want them to leave. They are all really lovely girls”. 18/08/09
Said to Lilly “ES is so good, please never stop sending her, she knows exactly how and what I need doing without even asking her and she is such a nice person”. 18/08/09
When visiting said to the Manager “all the carers are lovely”. 19/08/09
Said “All the girls are so kind, I really enjoy their company”. 30/08/09
Said when Lilly visited “The care is phenomenal and you have changed my life”. 01/09/09
Said “I couldn’t do without you, you are all marvellous”. 02/09/09
Rang and said “The visits are going very well, the girls are very good and I couldn’t do without the help”. 15/09/09
Rang to say “All the carers are wonderful and RH is a really nice chap”. 28/09/09
Said of the service “This is wonderful, I didn’t have this help with the last people”. 28/09/09
“All the carers are really brilliant”. 28/09/09
When visiting the client today, she said “I am very lucky to have my carers, they are all very good, but JT is especially good. She knows me so well and exactly how I like things done”. 01/10/09
Said today “I think all your girls are excellent, I always recommend you to anyone enquiring about care”. 05/10/09
Said “I think you do a fantastic job, I am very happy with everything and think you are all brilliant”. “It is so nice to have regular carers, unlike the last lot who were different everyday and I was always having to tell them what to do”. 05/10/09
Said “how wonderful it is to have this help, the other agency said they weren’t allowed to do the cleaning”. 05/10/09
Lilly visited the client today and she asked how the carers were looking after her. The client said “They are all marvellous, everybody is very good to her”. 07/10/09
When Lilly visited today the client said “CB was wonderful yesterday, she was very helpful in sorting out my prescription for my ear drops”. 04/11/09
Said of MM “She is wonderful, all the carers are”. 19/11/09
Said “All you girls are very nice and you employ the right people for the job”. 01/12/09
Client & Wife:
When Lilly visited today they both said how nice all the carers were, they were especially complimentary about JS, who was with me. The said how JS was always so cheerful and helpful. 18/12/09
Left voice message to say “thank you for all the trouble you have gone to over sorting out the dosette box” and “thank you for all your flexibility and all you are doing”.
‘J (carer) is particularly good, she uses her initiative, is very helpful and will always find tasks that need doing without being told”.
“you have some really lovely carers”.
telephone call: she required a service when she goes into hospital for chemotherapy next week. She also said that Carers at Home had been highly recommended by another client saying “Carers at Home are great and very obliging”.
“I am really happy with all the carers that come to me”. He also said that Lilly “is always very professional”.
“I am very impressed with the information (Service User Guide and Statement of Purpose) issued and with the detail and extent of the assessment”. She added that she was “very relieved and reassured with the help she would be receiving from Carers at Home”. She had assumed that Social Services would be organising help when she underwent chemotherapy next week. However, no help was forthcoming so she contacted her surgery who gave her 3 contact telephone numbers for agencies. It was because of an existing client of Carers at Home, who is a friend that we were recommended.
“I know I keep telling you this but you have a real gem in R (the carer), she is so good”.
“all the carers so far that have been to me are lovely and very helpful”.
“you are all brilliant”.
“Care provided by Carers at Home is excellent and I am more than happy”.
“I thank my lucky stars I’ve found you. I am very happy with everyone that comes in”.
“I am relaxed and at ease knowing that your carers are coming, I really like all the carers”.
“All the carers look after me very well and I like them all”.
“The carer is brilliant with my hearing aids, she also knows exactly what I need doing’.
“All the carers that come to me are very nice and I like them all”.
When assessing a prospective new client with Motor Neurone Disease, Lilly discussed the different options on the care that may be required and ways of working around the difficulties presented. The client said, “thank you very much, you have been very helpful and I feel you have given me hope”.
“I’ve never met so many nice ladies since I’ve been having you look after me, you are all so kind, caring and understanding”.
“You girls are all so kind to me and look after me so well”.
“All you girls are so kind to me. I’ve don’t know what I’ve done to deserve you”.
“You are all so very kind to me and speak so softy and gently to me”.
“The girls are all very good that have come to me so far”.
“You all look after me so well, and you are all so patient with me”.
“She (the carer) is very good and thinks of everything”.
“I like all your girls, they are all lovely”. 01/05/08
When the carer assisted her to shower, she said: “You make me feel a million dollars, you always make me feel so pampered”. She then added, “You are always happy”.
“I think the care is excellent”.
“You’re all very good you people, I am very looked after by all your lovely carers”.
Whilst at a review with the Care Manager – “Everyone is very good, I am very satisfied with the care, no complaints”. At the same review, the Care Manager commented, “Since the change in the agency I have not had a call from the client or her son, I am delighted with how the care is going”. Previously, the Care Manager was getting regular phone calls because the client and son were very unhappy with how the service was going (with a previous agency) – now it is not the case.
“All your girls are so good to me”.
“All your carers are really lovely, I like them all”.
When Lilly rang the client to contact the carer who was visiting her she said: “Do you want to speak to my lovely carer?” “She is so wonderful to me”. The carer is the only one so far who has encouraged the client to have a shower. She once was very reluctant but now looks forward to it!
Whilst assessing a prospective client she said to Lilly, “Mrs T recommended you, she said you and your service are excellent”. Mrs T is the wife of a former client who passed away last year.
“All the girls are very good and I am happy with them all”.
“Everything is all going very well and all the carers are very sweet and helpful.
“You provide an excellent service and I have peace of mind knowing that someone is coming in at 07.15 every morning”.
“We are very happy with all the carers, they are all very nice”.
Said to Lilly when she visited ‘you are all so kind to me. Thank you for everything you do for me’.
Said to Lilly when she visited ‘I love ES coming in. I look forward to all the carers coming’.
When visiting this morning she said, what a nice young man P is and how she likes all her carers, but ES is her real favourite.
Said of carer ‘NP is very sensible and has a lot of common sense’. She added, ‘you only have to tell her once and now has the scrambled egg 99% right’!
LE (Carer) seems very pleasant. ‘She is keen to learn and get it right’.”
Was very complimentary about ES (her regular Carer). She said ES is really good, I don’t have to keep telling her what to do, she just gets on with it”.
Said of JT (Carer): “She is really lovely”. She also stated “I think this is a brilliant idea” (referring to the roster sent each week to the Clients which lists the time of each visit and which carer is visiting.
At the review today she said she was very happy with the care, everyone was very helpful and she liked all her carers.
When visiting client today she said she was really happy with everyone coming in and they were all ‘nice girls’.
Said to Lilly: “I think you do a very good job, it must be very difficult managing everybody’s hours and work especially with holidays etc.
Rang to say “I could have hugged P (Carer) tonight, he helped sort out the buttons on my TV – he is a very nice boy and very helpful.
Said to Lilly “All the carers are good but the old hands like ES and DA are really good”..
Said “JC is great, I feel really confident with her visiting, she really knows what she is doing”. The carers are on time 95% of the time”.
Said, “NP is a gem, she is the best at cooking my breakfast and does everything else just right”.
Said “I am very happy with the service, all carers are very good.”
Said to Lilly “I’m very well looked after and all my carers are very good.”
When visiting client Lilly asked if the carers were doing everything she wanted them too and was there anything else they could do to help her. She replied “All the carers are very nice and do what she wants”. Her son said that he thought his Mother benefited from the carers visiting because of the communication aspect and she was building up a good rapport with the girls.
At the end of the visit he said to Lilly “Thank you for a very nice shower, all the carers that come are thorough and very good.”
Said “You are all so kind.”
Said “I think you have a lovely bunch of Carers, you should be very proud of them. ES is lovely.”
Said “ES is a really lovely person. All the carers are good, it’s a good thing you are doing and very much appreciated.”
At the review she said “All the carers that come to me are very good.”
Said to Lilly “You are very good people to work for, I am very happy.”
“You have a very nice bunch of girls, I am very happy with them.”
“All the Carers look after me very well, bless them”.
“All the Carers are very good and do what I want.”
Said to Lilly when she visited “The girls are all wonderful, they are really brilliant”.
Said when Lilly visited “I don’t care who comes, they’re all lovely”. “The warden asked me how the care was going and I told her very well”.
Said to Lilly “You have wonderful team, I am very impressed and over whelmed by the care.”
Said “I appreciate what everyone does for me, they are all so kind”.
Said “I really like all the carers, but especially LP, she is always so helpful”.
Said to Lilly “They are all wonderful (referring to the carers) JC is especially good. I don’t need to tell her what to do, she just seem to know what I want. All the girls are very nice”.
“We are very happy and satisfied with the care and high level of efficiency and punctuality, DA has all the skills of a first class carer”.
Said “You have a really lovely community of carers – they all work together so well”.
Said to Lilly “I gave 10 out of 10 to DK yesterday, I had her for every visit and she was so good. She is always so happy”.
The same day when visiting she said “All your carers are absolutely brilliant, I like them all”.
When speaking to client to make arrangements to visit him to see how the visits were going, he said “I am very, very happy, everything is going so well. I am very lucky”. “I have just sent an e-mail to myCare Manager telling her so, I will send you a copy.”
Said to Lilly “All the carers are lovely, LE was so sweet and lovely with me the other day”.
Said to Lilly “All the girls are so wonderful”.
Said to Lilly “I am so lucky to have all this wonderful help”. “The girls are so good, especially Jo who understands me and what I need”.
Said to Lilly “All the carers are really helpful, but JT is very good and she is the one I like to have most often”.
When Lilly rang client to inform her that the time of the visit would be earlier and a different carer to that on her roster would be visiting, thew client said of CM (Carer) “She is absolutely brilliant and I like her very much”.
Client & wife:
Said RB was “especially good and helpful out of all the carers”.
Rang to cancel the supper visits on Sunday and Monday and to say thank you, you do not know how much I appreciate it. You have been very flexible and my mother has been telling everyone how good all the girls are.
Left a voice message saying how well he thought the first week had gone and he is very happy with the carers.
Said, when C visited, that she liked all her carers and they were all very kind to her.
At her review when asked how the service was going, She said to her Social Services Care Manager that it was going very well and that she particularly liked her carer who always ‘did that little bit extra for her, like change the budgie’s paper in his cage.
Said to Lilly when she visited her, ‘You are all very good to me and all look after me very well.
Care Worker: Lilly was working with CB (new care worker) and she said of Denise (Manager). “I worked with Denise yesterday and she is an excellent teacher”.
Care Worker: Whilst working with a care worker one evening she said to Lilly “Everyone has been so lovely since I’ve started. All the care workers I’ve worked with have been so helpful and caring”.
Care Worker: When asked by her previous employer if she would go back and work for them, she replied: “No, I am exceptionally happy working for Carers at Home”.
Care Worker: After a supervision with ES, The care worker completed a ‘Care Worker Supervision Report’. Under the heading ‘Name three things that you like about working for Carers at Home’, she wrote:
‘Name three things that you like about working for Carers at Home’, she wrote:
- Care work is very rewarding and a worthwhile vocation, I get a great deal of job satisfaction.
- Carers at Home are very supportive employers to their staff and clients, there is always someone to hand if problems arise
- The service to our clients is at a very high level, our clients are our main concern, and it is very obvious to me as a novice.
What improvements do you feel we could make for our clients? she wrote:
I think the service offered by CAH to our clients is already outstanding, and all the clients I have visited are very positive about the level of care provided.
Care Worker: email – I would like to take this opportunity to thank you and Carers At Home for giving me the chance to work for such a great organisation. I have thoroughly enjoyed my time and gained a tremendous amount of experience and knowledge whilst working within a great team.
Prospective Care Worker: When Lilly was interviewing she asked the candidate if how she had heard about CAH. She stated that whilst visiting in Elmbridge Village she saw one of our care workers and asked what it was like to work for CAH. The care worker said “it is an excellent company to work for, they are very supportive and I am very happy”.
Care Worker (resigning): Wrote a letter of resignation to start her planned nursing practice. She wrote: I would like to offer my sincere thanks for the training you have given and making my time within the company a productive and enjoyable one. I have learnt a great deal with regards to caring, communication and working with others. I would also like to thank you for giving me the opportunity to carry out my nursing placement with you in the office. I greatly appreciate everything you showed and taught me and taking the time to do this. Thank you.
Care Worker: (on leaving) wrote saying: Lilly and Richard and staff – “I would just like to thank you for the opportunity for working with you and your staff. When I first started I like to thank the ones who took me under their wings and showed me how to become a good care worker. I have never worked with such a dedicated and hard-working group of people. Working as a team has been the drive to get over the difficult times and really enjoy the happy times. I will miss you all. Best wishes Jacqui J xx
Care Worker: said to Jo “this is the best job I have ever had and the best working year I’ve ever had.” We are impressed with KW too – she has proved to be a great care worker, conscientious, kind, reliable and caring. Lilly
Care Worker: ER-D said to Ellen ”I have received a really nice compliment and it makes me feel really good about myself”. The client said to ER-D “you have a very gentle way, I hope you come back again very soon.”
Care Worker: gave her notice in writing, she said ‘I would like to take the opportunity of thanking you for the time I spent working for Carers at Home and wish you all the best for the future. Everything I know about care I have learned from you and I really enjoyed working here.’ She also came into the office to say thank you for supporting her and being understanding about a personal issue she had.
29 January 2016
New Care Worker: When PT came for an interview she said that a colleague she worked with at Elmbridge village had recommended Carers at Home, saying what a good reputation we had. PT said she had also heard about the good quality care and service Carers at Home provided.
20th June 2016
Job applicant: came to the office today to apply for a care worker position. She said she came before to enquire when CAH were in the High Street and was very impressed with the person she spoke to there. She said CAH have a very good reputation and she is interested in working for us.
27th June 2016
Care Worker: At AB’s appraisal she said that she found Lindie (deputy manager) particularly supportive when a client had passed away, she said that Lindie was brilliant
7th July 2016
New Care Worker: MMP has recently started with CAH and she has been out shadowing. She said the company is very organised. The carers have all been lovely that I have worked with, very welcoming, they are a credit to you. She felt that the support was very good that had received so far.
5th August 2016
Job applicant: CD came to the office today enquiring about a job in care work CD said that Carers at Home had been highly recommended by someone from another domiciliary agency.
2nd December 2016
Care Worker: At her appraisal said that she is very happy working with Carers at Home and thinks it is a good company to work for. She also said that the Louise and Jenni do a very good job rostering and has no complaints with her roster. The carer worker added, Michelle is very good too, always cheerful and helpful.
7th December 2016
Paramedic: Our carer found the client on the floor and called the paramedics. The paramedics required certain information regarding the client and complimented us on the extensive care plan, saying it was “good and had all the information they needed”.
Physiotherapist: said to Denise “you are an exceptional person, the agency you work for we had every confidence in. We were all so pleased you were there at the end”.
A member of the stroke team at Milford Hospital who was a friend of the client: “I only ever hear excellent reports of Carers at Home, I am so pleased you were there with her, especially at the end”
Occupational Therapist: rang to say that she had met PL and CS today to go over the hoisting. She said, “she was really impressed with the carers and how smoothly the moving and handling exercise went, the girls really know what they are doing”.
Paramedic: THG visited a client this morning and found her unconscious. The paramedics were called and Lilly arrived soon after. The paramedics said to THG and again to Lilly after the event that THG did exactly the right procedure. They were impressed with her competence. THG kept calm and professional throughout the event.
The Community Matron: said, “You have done a great job, they are getting on so much better and well done to the girls, an excellent job, the client’s legs are so much better”.
Nurse at care home: said to TH when she went to take the client out “I’m glad it’s you, BR likes you and you are very professional and good. It shows you are committed to your job as you shine and obviously love it, you are lovely”.
District Nurse: rang Lilly to make enquiries about the service and arrange an assessment. He said the District Nurse had recommended CAH. “They were emphatic that the Company was very good”.
Physiotherapist: “All the carers are doing a marvellous job”.
District Nurse: said, “I’m amazed, client’s blood sugars are normal.” She was delighted with Carers at Home, especially as the blood sugars are usually very unstable.
District Nurse: rang to say she has visited the client today and was very impressed with the care workers and the care she is receiving.
District Nurse: at a review with Social Services, RJ said: “Lilly’s care workers are all brilliant, they are excellent with the client.”
District Nurse: said to ES whilst she was visiting a client “we were just talking about Lilly’s girls, they are the best and I recommend them to everyone”. The client said, “yes, I agree, they are definitely the best, everyone that has come to me anyway”.
Daughter-in-law: (of a client who had moved to a nursing home) “we are trying to get to the same level of care that you and the girls gave to Mum, which was excellent.”
District Nurse: our client said the district nurse asked her which agency she used. When she said Carers at Home, the district nurse said: “Oh Lilly’s girls, they are the best.”
District Nurse: rang to say Client’s insulin dosage had changed over the weekend and the care workers were very efficient. She said ‘the care workers are a credit to you, they are all very good’.
Physiotherapist: from RSCH rang regarding client’s discharge. Physio said that M’s family were very pleased with the care that Carers at Home were providing and would like her to return home with the same package of care.
District Nurse: Jo went to do the visit this morning at the client. She met the district nurse, who said: “I haven’t come across CAH before, but all the carers are brilliant”. She was very impressed with the care provided.
District Nurse: Introduced the carers today for a first visit. Husband said, “I spoke to the district nurse at the weekend and she was saying how good Carers at Home are and was recommending you.”
Community Matron: When assessing Mrs L, Husband said “Jthe Community Matron, recommended you. She said, “Carers at Home are very good, the carers are all very good, I can recommend them.”
McMillian nurse: When she was explaining about the medication for the client, she said to Ellen “you have a really good bunch of carers, they do a grand job.”
Community Nurse: We have had several messages recently complimenting us on the care and support given by Carers at Home staff. One, in particular, was from T, the Community Nurse who said of one of our carers (LO) “I want to compliment her on her exceptional care towards the client. She wrapped cling film around her dressing in order for her to have a shower that she so desperately wanted as well as washing and styling her hair.” T felt she deserved a pat on the back for going beyond her care duties. She said the carer was exceptional and she wanted to let Carers at Home know. “Well done and thank you for the fantastic care that you all give, but a special thank you to LO.”
District Nurse: Lilly was discussing the care for this client today to the District Nurse she said the care that client receives is exceptional she is always pristine clean and her pressure areas are so good considering she has been bed-bound for quite a few weeks. Your carer’s are doing a really good job there; please pass this on to them
Paramedic: When the paramedics were attending (client) they remarked how well they dealt with the situation and LE who was on-call.
Paramedic: When Jo was with (client) the paramedics needed to be called. Lesley said the care (provided by CAH) was amazing. Lesley needed information on the client which she found in the CAH care plan. Lesley said how impressed she was with the detail and how comprehensive it was.
GP: The GP left a message on MH’s phone stating what a fantastic job she is doing with (client). This lady has a lot of mental health issues and physical disabilities which MH has helped her with.
Occupational Therapist: When MC went to (client) yesterday the OT was there. The OT said to MC how smart CAH carers looked, and how professional they were. She compared the moving and handling to another agency who she said, did not demonstrate good techniques, not properly trained and were lifting a client out of the bed without using a hoist because they had not been trained how to use it.
RT (Community Matron) just called to say “ Thank you to all the carers who looked after OB, they all did a very good job and she was pleased that OB got her wish to stay at home too, so that she could end her days as she wished.”
Son: CT rang to ask us to thank JB for all her help with his mother (ET) over the weekend he said ‘JB went above and beyond , she was brilliant, I can’t thank her enough’
Daughter: At a review of PK’s care, her daughter DS commented ‘more than happy with our service. She has developed the trust with the care workers and the office staff ’
Daughter: RC sent a letter with the following: To all the ladies who looked after my mum JC. A big thank you to you all who looked after my mum. You all looked after her really well and she enjoyed the chats with you all. A special thanks to H, mum really liked you and thought of you as a friend. She liked talking to you and it was lovely to hear her laugh and joke with you. Thank you once again and best wishes to you all.
Daughter: JH came to the office with a thank you card and said “All the carers are brilliant you have a wonderful company here.” She added “my father especially liked it when M visited, it was nice for him to have male company as it was usually mostly female”
The card read: ‘Dear Lilly and all at Carers at Home. Thank you so much for your loving and skilful care of RM, my husband and our father. He very much enjoyed seeing you all. With love from J, JH and A.
Daughter: At the ‘Start of Service Questionnaire’ review.
When asked question 10. Overall are you satisfied with the service we are providing? The client’s daughter J said ‘I wouldn’t want to change it’
Daughter in law: CB sent an email with some changes to her mother in law’s routine following a consultant appointment and to advise us of the probable moving date. At the end of the email CB was written: Many thanks for all your help from all that look after SR. GB and I really do appreciate what you all do.
Son: At ED’s funeral, his son said that the care he received from Carers at Home was amazing, second to none. All the carers were very friendly.
7 January 2017
Daughter: At the 3 month review CW (daughter of client PM) said how well the care was going, how helpful she was finding it and how brilliant K (the carer) was with PM.
13 January 2017
Daughter: Rang JB to confirm holiday dates for her Mum and she made the following comment
‘So pleased with the care’
28th March 2017
Niece: L arranged to meet V at JH’s home to collect the Carers at Home folder. V gave L a card with the following written on it: ‘All the carers who looked after Auntie J. Thank you so much for all you did for her and the help you gave me. Love V x’
28th March 2017
Daughter: TB (daughter of client AD) said of carer SD, “we like her very much, she is very good”.
Wife; ST said all the carers are very good and I appreciate all they do for M. I have to mention that J.W is excellent, she goes the extra mile and is always doing extra for M, in her own time she typed out labels for his medication and carefully stuck them on his dosette box. She is such a considerate person.
Son: RM rang LW to say it is not working out with the live in carer who has recently started at his mother’s. Someone at Birtley House recommended CAH for my father when he needed care and it worked really well. When we were looking for care for my mother Birtley House recommended CAH again and it has been brilliant, we have been very happy you. The live in carer does not speak very good English and it is not working out. From the start A, my brother, and I were not impressed with the manager, unlike Ellen and yourself when you came to assess. We like the fact that you are a local agency, the carers speak good English and have a local knowledge of the area.
Nephew: MT (nephew of two ex-clients JT & PT) wrote a letter to Lilly thanking all the carers who visited them. “I should like to thank all the carers who attend JT, and also my other aunt, PT, for their care an attention which enabled them both to continue living in their own homes for as long as possible. I would certainly recommend Carers at Home to anyone needing home visits from carers and I am grateful to you for your attention to them.”
Niece: S.G. is currently in hospital and wanted her niece to pass on her regards to all the carers and hopes to be home soon. S.G. feels they are all like family to her and is missing them all greatly. She would like to thank all the carers for everything they do for her.
Son: DP called this morning regarding bookings for his mother. He said that he was very impressed with CAH and amazed how the roster girls managed to fit everyone in. He said he was also pleased with Lilly coming to his mother. He said she always knows what to do and is always so helpful.
1 June 2017
Mother: MC (mother of client AC) said that N was ‘10/10 and is a gold star for coming on Sunday.’
5 June 2017
Husband: LF (husband of client MF) said he was very happy with all the carers that help M, we wouldn’t change anyone.
5 June 2017
Daughter: CW (daughter of client PM) was kept in hospital overnight last week unexpectedly and CAH covered several hours up until 10.30pm when a member of the family arrived. CB rang to say she was very grateful for all the support we have given her and for stepping in at such good notice. CB praised A and K for their ongoing care and support they gave her father.
5 June 2017
Sister in law: PM rang Lilly to say he would be taking his sister in law, GM, to Scotland in the next few weeks but meanwhile will require 3 visits daily. PM said “all your carers are marvellous, very good indeed, I have seen an improvement in G since you have been coming.”
5 June 2017
Daughter: When visiting SM (Client) today, she and her daughter were very complimentary to Lilly about the carers and the care. C commented on the high quality of care given to her mother and how nice all and understanding all the carers were.
11 June 2017
Son: JR (son of client, KJ) phoned in to say that she will be going into respite for two weeks-possibly longer. He personally thanked R for all her excellent care towards his mother especially on Friday. She is a top- notch carer of whom his mother is very fond of.
Daughter in law; Many thanks for this excellent plan. When I spoke to Mrs S after your first visit she was absolutely delighted by your care for her. That is such a blessing for us. Thank you very much indeed. All best – G (daughter in law)
Daughter: FS, relative of prospective client, DM rang asking about care for her mother. She said Hayward Care recommended Carers at home to her, “they spoke very highly of your organisation.”
Daughter in law: GC to client, LS rang and said “you have changed my world, Carers at Home is superb and so efficient. All the carers have been lovely.”
Wife: HK (wife of client FK) rang Lilly on the 20th and 21st August.
First time: HK is very sorry that CAH are no longer going to visit her husband, she will miss them all, they are all lovely and she can’t fault any of them, they so good with FK.
The second time to say thank you so much for all your help, the carers are brilliant and all lovely, I will miss them all, they are like friends to me and we always have a laugh.
20/08/2017 and 21/08/2017
Daughter: J received a compliment from T, AD’s daughter. She said ‘We have MMP five times this week and we are happy with this as she is sooo good’. She then asked how L was getting on and she said ‘L was very good too’.
Daughters: JC (client) passed away, his daughters wrote a card:
‘To all Dad’s carers, Thank you for all the time, care, friendship, laughs, cake and biscuits you shared with our Dad. His life was brighter with you in it. Thank you to all, especially Mo, P, M, L, C, EJ. All our love P and C (Daughters) xxxx
Daughter: To all you lovely ladies who have looked after my mum. Mum made some great friends in you all and I know you all made such a difference to mum’s quality of life. Mum has decided to say at ‘Lake View’ here in Lightwater permanently now. I am really pleased for her. Thank you for putting up with her grumpiness in the mornings and making her laugh. You also made a huge difference to me too. In no particular order as you are all fantastic ladies: LK, D, J, Ca, C and L and all from Carers at Home who visited mum. I start another journey.
Son: At the 3 monthly review JS (son of Client JS) said “we are happy with the care JS receives. JS needs weekend care but we only want Carers at Home to provide it and will wait for a slot when you can.”
Son in law: BL came to the office to return the care plan and said “D was very good to B and she was very fond of her and got on very well with her, B loved her.”
Daughter: My dear Mum DD passed away peacefully on Friday. She sadly slowly declined after going into hospital in August. I would like to thank you & your team for looking after Mum over the last few years. I feel that Dad needs care, but I’m afraid he does not agree at the moment. Kind regards, W
Daughter: At RC the review, D, RC’s daughter) said while on a visit to her dad the carer W was there and was reading the newspaper to her dad, D said the interaction was comforting to see and her dad was enjoying the company. RC said he enjoys the carers company and gets on well with them all.
Daughter: Dear Lilly, As I think the wonderful carer J may have mentioned, we are trying to move mum into a care home in London. This is likely to happen over the next 2 or 3 weeks. I am not sure of the date yet as we have to agree that with the home and arrange transport of some furniture for mum. But I wanted to give you early notice that we will be moving her within that time scale. Meanwhile we continue to need the usual help. I have nothing but praise for the service given to mum by Carers At Home. A great caring agency. I could not have managed to keep mum in her home so long without all the carers’ help. Please pass on my thanks to all concerned. As and when the date is agreed, I will obviously let you know. Kind regards, C
Son in law: While KS was in hospital the social care team asked who K’s Carers were, and when we told them, they said how excellent you are. S (son in law)
Daughter in law: to Client DM rang and said, thank you to C for persevering with D and a big thank you to M for also persevering with D so she could get her hair done today.”
Wife: At AB’s review VB, his wife said “Thank you for the continuity of care. Everyone is very good but E is especially good and always wipes his feet, puts shoe covers on, takes the rubbish out, is always punctual, and is quietly efficient.” She added “the time of the visit is good.”
Niece: PT passed away. Lilly text LR (PT’s niece) to say send condolences and she responded by text with “Thank you, and thank you to all the carers or as Pete would of said about his carers ‘Snow White and the Seven Dwarfs, they looked after me brilliantly’.
Daughter: When J visited RT and her daughter MH for the annual review, MH said “we are very grateful for all the care she receives.”
Daughters: ‘Dear Lilly, How lovely to hear from you! I miss my opportunities to link up with all the lovely carers at Carers at Home. Such a great organisation. Mum seems to be getting into a routine at Silk Court. I was there today. The carers there are lovely too……… I should also mention that I “tweeted” how happy Mum and I were with Carers at Home. Hope it helps!!! With all best wishes & say hallo to everyone. From C and S xx’
Daughter in law: J spoke to RM, daughter in law to DM, Client, who has recently gone for respite. RM said “D is responding well to being in respite, she is accepting help with personal care, dressing and eating well.” She added “I really appreciate everything you have done for D, you’ve kept her at home for as long as possible, it’s highly unlikely that she’ll be coming back home and we are looking for alternative accommodation.”
Husband: CS (husband of client FS) came to the office to wish everyone a happy Christmas, he said “Happy Christmas everyone, but more importantly thank you to everyone for looking after my F so well.”
Daughter: called Lilly to say ‘thank you for everything you did for my mother today and thank you for being so accommodating.
Daughter: rang to say her mother is really not very well. She said it is working out really well and her mother really likes all the girls, and thank you for being so flexible.
Daughter: rang to discuss possible nursing homes for her father and said “all your carers have been absolutely brilliant.”
Wife: Lilly and our carer visited the client to give him a bed bath before he was admitted into a nursing home. His wife and daughter were very appreciative of the help and care given by the Carers at Home staff. The following day, 23rd, the wife rang to say how her husband had settled into the nursing home. She said he always seemed less anxious and more relaxed when the Carers at Home carers and the district nurses were with him, and caring for him. She and her daughter said they had been very impressed with his carer because she was enthusiastic, willing to learn and did not mind what she did to help. She said they were happy with the nursing home but it “did not have a Lilly” and asked if they could contact me at anytime for advice.
Husband: rang to discuss extra visits in the evening for help whilst his wife is away. He said that his carer was really fantastic this morning. She worked so hard and was so good. He also said that he is very happy with the service since Carers at Home have started, the visits are always on time and the time is just right for him to get to the office on time. He added that all the carer’s are very good and helpful. He said that this was also due the good training they have been given.
Husband: stated that they really liked his wife’s carer, she was particularly capable when his wife was unwell recently. She had shown a caring, sensible attitude. She had stayed extra time to sort out problems with the stoma and contacted the on-call person to arrange visits from the district nurse and Thames doc.
Husband: All the carers are very good but R really knows what she is talking about and we feel she is particularly competent in caring.
Son: At a meeting with the Social Services Care Manager and the client’s son, the son said how grateful he was to Carers at Home for all the help they were giving his parents. He said he really appreciated all the advice and input from Lilly and the carers and said he found it really useful to have guidance on suitable food to purchase etc.
Niece: called to cancel two visits because she was taking Auntie out. She said “thank you for keeping an eye on Auntie and thank you for changing the visits, it is working out very well”.
Step daughter: “I’ve heard all good reports about you”.
Son in law: “My mother in law is looking so much better, keep up the good work”. The carer said “the client is looking so much happier and is always pleased to see us”.
Daughter: “the carer is really lovely and my mother really likes her”.
Cousin, by email: “We are absolutely delighted with the main carer. She has been very polite, professional, discussed issues constructively and in my opinion must be one of your best workers. We certainly appreciate all she does and would hope she stays with us for a long time”. 5/03/08
Son in law: “you have been extremely helpful, thank you”, when making recommendations for safe storage of medication.
Daughter: telephoned to say that the situation has changed regarding her mother and they were now looking for a live in carer. She said she was calling to say “thank you for all the help you have given us, and sorry you put in so much time organising the care when it has come to nothing”. She said that she would certainly recommend us to all the many elderly people she knows in he area.
Cousin: called to say the client would be staying in permanent residential accommodation. He said “thank you for everything and looking after my aunt so well”.
Daughter: When asked if she thought everything was going alright with her mother’s care since Carers at Home had taken over, she replied “Brilliant, we are very happy”.
Husband: “All the carers are good but our main carer is exceptional, she really know her stuff”.
Husband: When phoning to discuss his wife’s medication, he said “It is excellent news that you are able to get my mother to have a shower”.
Daughter: “Very pleased with the care since CAH had started visiting her mother”.
Daughter and son-in-law: rang to say how happy they are with the care and how much happier their mum has been over the last couple of months (since Carers at Home have been caring for her).
Husband: “I have read my wife’s care plan and think it is an excellent document”.
Sister: My sister needs a visit each evening because she is falling asleep and not always taking her medication. my sister is ‘more than happy with the care and she really likes all her carers. She is very pleased’.
Friend: When assessing client she said she had spoken to the Care Manager and ‘you come very highly recommended’.
Daughter: ‘it is all going very well. I’ve told the care Manager, how well it is going’.
Daughter: Whilst working with a new carer this evening she said how pleased she was now with how the care was going.
Mother: When visiting son, his mother said what good reports and recommendations she had got from another client about Carers at Home and how pleased she and her son are that she has found us. Mother and son both said what a nice boy P is and Andrew said what good chats they have. Mother also complimented the company on how we work with new carers and do not send them into clients without giving them all the information required. She said other agencies in the past have sent in carers ‘cold’ without any briefing or familiarising with her son.
Daughter-in-law: said today, when discussing Mum’s medication with Lilly, how much happier Mum has been since Carers at Home carers have been visiting. We decided that is was partly due to Mum eating properly and taking her medication. Mum is also very happy with all her carers and the care she is receiving. This lady is a different person to when we first visited when she was guarded and very resistant to care.
Daughter: said “ES, JT and yourself are so giving and will do anything.”
Relative: stated “He looks so much better since your carers have bee coming in, he’s back to his old self – giving out his orders!”
Wife: said to Lilly “MA (Carer) is lovely, all the carers are good.”
Daughter: said “All the girls are very good that come and visit my mother and all very nice”.
Friend: A friend and neighbour of client was present when we were visiting client. She said to Lilly, “I think the care and service you provide is brilliant. I am very impressed”. The client said “All your carers are very good but ES is my favourite, she sees things that need doing without being told. I don’t need to tell her anything, she just gets on with it”.
Daughter: rang today to say that her Mum was going into a residential home tomorrow for a trial 2 week period. She said “thank you for persevering with her, I know it hasn’t been easy, but it was reassuring to know that someone is going in each day”.
Wife: said “LP is so good. She is so lovely with him (referring to her husband). She is very nice”.
Daughter: said “she has lovely girls” that visit her and she is very happy with them. They are very helpful to her and she enjoys the chats with them.
Father: said “All your carers are lovely. LE is very caring and kind”.
Husband: said “JC, JT and LE are all really good with my wife. LE, although only going a few times remembered everything”.
Daughter: Was not happy that JS was not rostered next week. We explained that sometimes when staff are on holiday, carers have to cover other clients. 29/03/09
Mother: said “Many thanks for all your help and our lovely ladies”.
Wife: said to Lilly when she visited “I’ve been reading the care plan and I’m really impressed with it and all the information you have in it. It is really good”.
Wife: rang the Social Services Care Manager and said “Carers at Home are very organised and very caring”.
Daughter: rang enquiring about care for her mother. The daughter of another client had recommended us.
Wife: said “My husband really likes all the carers, “they are all lovely and very helpful”. You have a really good bunch of people”.
Wife: is very happy with the service provided for her husband, she said “all the carers are lovely”.
Daughter: Whilst we were assessing her mother she stated that out of all the agencies she contacted only 2 responded and only Carers at Home sent out the information promptly. She commented on the comprehensive assessment and said how impressed she was, she was especially impressed with the two occasions she had to telephone. She said the person at the end of the phone (Clare) was helpful and a pleasure to talk to.
Wife: said to Lilly “You really have some very nice carers, my husband and I like them all”. “THG is especially good, my husband really likes her, you would not think she had been only doing the job a short time”.
Wife: said she is very happy with all the carers, “I can hear them all chatting to my husband and they are all very nice”.
Wife: When attending her husband’s review, she said to the Social Services Care Manager (in the presence of Lilly and Denise), “excellent time keeping from the carers, if they are going to be late I will always get a phone call and all the carers are wonderful and my husband likes them all”. 01/07/09
Daughter: rang to say she was taking her Mum away for a few days. Lilly mentioned to her that her Mum often complained to the carers about the time of the visit. The other evening the carer was late by 20 minutes because her previous client was unwell and then she was then held up in traffic. The carer was very apologetic but still her Mum complained. Lilly explained that we always inform clients if we are going to be late but as her Mum does not answer the phone this is not possible.
The daughter said that her Mum was very pleased with the care and was always praising the carers to her. She added that the carers should not listen to her Mum when she complains about the time because she is very happy with the service.
Daughter: said “her mother is absolutely thrilled with the service and she feels her mother has come on leaps and bounds”. One of the carers even read her a poem which she thought was a lovely touch. 17/07/09
Daughter: Client came out of hospital yesterday, when Lilly went to reassess, the daughter said of the carers “All your carers are absolutely brilliant”.
Daughter: told the GP “I want my mother to stay at home, the care agency we have coming are absolutely brilliant”.
Wife: said to Lilly “All your carers are very good. I think our favourite though is THG, she is so efficient and we like her very much. JC is very good too – very professional”.
Mother: When visiting a client today the Mum said, “I was singing your praises at the last review”. “I said to the Social Services Care Manager, you are the best agency they have ever had. They are all lovely, they always turn up on time – I don’t know how they do it. If I was ever ill I know I could just ring Lilly up and they would cover the lunch or whenever”.
Daughter: said “Thank you for being so professional, I could not do without your support”.
Daughter: said “Because you are so professional I know all your carers will follow your example”.
Daughter: On arriving at the client, the daughter opened the door and said “You have a great agency and all your girls are lovely”. She added Denise is very professional and an asset to your company”.
Daughter: said “All your carers are lovely with her” (referring to her mother).
Daughter: said to Lilly, “All your carers are a credit to you, they are all very good with Mum and Dad”.
Son: Lilly rang to inform the client’s son that his Mum had been transferred to hospital following a fall. He said “All your carers are great with Mum”.
Friend: said to Lilly that “the client is very happy with the care provided by you and your carers, especially ES who is her favourite”.
Daughter: Lilly rang to discuss the review this afternoon. The daughter said “We are more than happy with the care and carers, and I have told Social Services so”. “THG is particularly good and gets my parents to do things which others can’t. 20/10/09
Wife: said “all your carers are marvelous, I couldn’t manage without you”.
Mother: said about the carers “they are all lovely, your agency is lovely”.
Husband: said “It’s going very well (referring to the care)”. The girls are great. “EC is very good and DA is good fun, they are all different which is good”. 29/10/09
Wife: said the care is going very well. She said that it was difficult sometimes for the carers to get to her husband on time because of the traffic and unforeseeable accidents. She said this was especially frustrating when all the carers worked to high standards.
Daughter: said to Lilly, “all your carers are really good, THG is especially good with my Mother and Father”.
Daughter: said “All your girls are very professional, we have no complaints about any of them”.
Daughter: said to Clare, when she rang “you are all so supportive”.
Daughter: said to Clare, “TR is blossoming before our eyes, she is very mature for her age and very good with my parents”.
Husband: Denise rang to say that Carers at Home could restart visits. “He said that is the best news, I think you are all wonderful”.
Son: said to Denise “JS and CH, the work they do is invaluable and they clearly lift my mother’s spirits each time they visit. I think they are wonderful”.
Husband: When visiting today, said about Denise “this girl is superb and is looking after my wife really well”.
Husband: said ‘thank you for all your support and professionalism looking after my wife, I couldn’t do without you all”.
Wife: said to Denise “CH and JS are a great team”.
Daughter: said about the carers: “TR has a feather like touch, she is really gentle”, “THG has a real knack with my parents. She is so good and really knows what she is doing”. “CM is very good, she gets on with the job”. “LE is lovely with my parents”.
Husband: said “When you see Denise thank her for all the excellent care given to my wife and for employing very kind people. My wife has come on leaps and bounds”.
Son: said “You provide an excellent service and it is working out very well”. 21/12/09
Husband: said “The carers that come to my wife are marvellous, they are all very good”.
Friend: rang looking for care for a gentleman in Wonersh. She said that she wanted Carers at Home rather than another agency because she thought we were the best and come recommended.
Daughter: said to thank you so much for everything you did in the snow, I appreciate it.
Daughter: rang make sure we had received the message she left on the office phone to thank everybody for their support in the inclement weather. A special thank you to MM, Louise and Lilly for all they did. She also rang to say a big thank you to Richard for clearing her driveway.
Daughter: rang to discuss her mother’s care and said “My mother loves the carers they are sweeties. I think it is working very well, they are all brilliant”.
Daughter: Whilst discussing increasing the current care package she said to Lilly “all your girls are so kind and caring with my Mum, especially the new carer EG who has a lovely way with her”.
Niece: said to Lilly “The carer’s are all being so lovely with her. They are all so patient with her.
Daughter: said to Lilly “So far so good, I have had all positive feed back from my mother so far”. “I also had good feedback from Wonersh Surgery The district nurse said the carers at Carers at Home are brilliant”.
Daughter: said to Lilly when she visited, “I know I will be leaving my mother will be in good hands when I go away”.
Mother: rang Lilly to say “EG visited her daughter today and she is a very nice lady. She had a lot in common with her daughter and when possible please can EG visit regularly. Thank you”.
Daughter: “You provide an excellent service, all the carers are brilliant with Mum and Dad”.
Son in Law: rang Lilly to see how the care was going while his wife was away. We both agreed that Mum appears well and thought everything was going ok. He said “The carers are all excellent, and I think everything is going well”.
Daughter: said to Richard how pleased she was with the service and Carers at Home.
Daughter: said that MC was a wonderful carer. THG had trained her well in caring for her parents.
Son: said “I have been staying with my mother for a few days and I must say, all the carers are really excellent”.
Son: said to Denise, “I mean it from the bottom of my heart, you are all so fantastic”.
Wife: After trying to arrange for her husband to go into hospital, she said to THG “Thank you very much for all your help and reassurance, I am very grateful for everything”.
Husband: When visiting said to Denise “I couldn’t do without you, the service is fantastic”.
Friend: we received a phone call from a client’s friend, “I don’t know what I would do without you, my friend’s flat is looking spotlessly clean, it is wonderful”.
Daughter: “The carers are absolutely brilliant with my Mother”;
Wife: At the review, said the care package was going very well, LD is particularly good, she is a ‘life saver’. If my husband is happy, I’m happy”.
Son: “The service is all very good, I’m very pleased, I appreciate the support, it has made such a difference”.
Daughter: Mum is ecstatic about the care. They are all very happy with the carers and very complimentary.
Family: ES attended client’s review with son and they said to ES “we are both happy with Carers at Home”.
Daughter: “Mum has been very resistant to care, this is the second attempt at visiting her, the first time lasted only a few weeks because she was so reluctant to accept help. PL and CS are the regular carers. Daughter said to Lilly today “PL is brilliant with Mum, as is CS”
Niece: “Your carers are really good, it is really refreshing and they are all intelligent”
Daughter: “Carers are especially good with Mum”.
Daughter: said to TG “They are all angels”. “I would not have been able to cope if you and the carers had not been there, you were not intrusive and knew when to enter conversation and when not to and you are all very professional and mum loved you all”. All three of client’s children were very grateful to CAH for the care given to their mother.
Daughter: “Mum would not have been able to stay at home without the care from Carers at Home and spend her final days where she wanted”. “She liked all the carers very much, and was always interested in what they had to say”.
Father: said to TG “It was the best weekend ever, very well organised”. I am finding it easier to relax now and let the carers take over the care of my daughter.
Son: rang to say mum was going into a home. He said “thank you very much for all your hard work and sorry it could not be for longer”.
Niece: “Aunty is happy and really enjoys the carers’ visits, so thanks for all your help and support that you are providing”.
Son: said to Clare “client has bonded very well with CS”. “She is a really nice woman, she’s very happy with her and looks forward to the visits”. Son added “this is a big step forward”.
Son: We are all very happy with the way things are going with your services. Many thanks.
Daughter: E-mail: Please can I add how incredibly supportive you have been and what a relief to my brother and I it has been to have you helping us with mum. It’s like starting a new job but serious emotions are involved and like when you have children, you can not walk away! It’s my responsibility to see my mum right and I can only be grateful I am not alone on this journey. You are all fantastic from reception to point of contact. Thank you all.
Son: rang Lilly to say CS and his mother had bonded really well and the care was going very well.
Son: “Mother is really happy with how things are going, she especially likes CS and AB”
Son and daughter wrote in Christmas card “To all the amazing staff, thank you again for all you did for our Mother”.
Daughter: said she was very impressed with the Company and EL’s professionalism setting the care for her Mother.
Son: “My mother is really, really happy with the service you are providing”.
Son: rang EL and said “he was very pleased with the way the visits were going, the house was spotless. He added that his mother had rung him and he was very pleased to hear the conversation going on with his mother and the carer: the carer was giving his mother a choice of options for lunch and was being so caring”.
Daughter: “Your agency is superior, everyone is so open, I feel I can talk to them about anything. They only need to be told once and everyone is so approachable”.
Daughter: wrote letter saying “I would also like to take this opportunity to praise all the carers who attend to my mother. You have a fantastic bunch of ladies working for you”.
Husband: “EL was a very nice, professional, thorough and lovely girl, and cared a lot for what she does”.
Husband: said “how well the visits were working, that his wife was more accepting and how good all the carers were with her”.
Husband: rang for an emergency call out because his wife had had an accident. CM arranged for ES to go. Husband rang later and said “that ES was an absolute star and thank you for your quick response”.
Son: “All your carers are really brilliant”.
Husband: said at the review that “he was extremely happy with the support from the care workers and couldn’t find any fault in the assistance they were receiving”.
Husband: “We are very happy with the care and all the carers that come here are lovely”.
Son: wrote in a letter “I want to thank all your team; I know that my mother would want to do so too. ES, HR, DS, and all your carers looked after her with great kindness and professionalism, and is much appreciated”
Daughter: “I would like to take this opportunity of saying that I am so thankful for Carers at Home having such wonderful staff. The ladies who come and attend to my Mum are absolutely fantastic”.
Husband: When visiting Client, Lilly asked if they were happy with the service. Husband said “All the carers that come to my wife are very good and very helpful, we have no complaints”.
Relative: Sadly the client had passed away a few days ago. When Relative came in to return the care plan he said “All the carers were excellent in everything they did for Client. JC and ES particularly understood her and were very good with how they spoke and treated her”.
Daughter: Rang Lilly to pass a message to CE thanking her very much for contacting the district nurse. She went on to say “you have (referring to CE) a real star there”.
Son-in-law: by email – “As you may be aware, following our termination of a care contract with another firm, we have interviewed the representatives of several firms providing home care. All of those whom we saw give first-class presentations of their services but without any doubt the presentation given by Ellie (our Care Manager) was outstanding. In consequence, we are delighted to invite Carers at Home Ltd to take over home care of client from as soon as can be arranged.”
Daughter: When a prospective client’s daughter rang to enquire about care, she said “You have been recommended by another client who said you need to talk to Carers at Home, I am their biggest fan, all the carers are wonderful and they give an excellent service”.
Niece: Lilly, I do want you to know how we really appreciate the service Carers @ Home gives us. The girls, particularly, PL have pulled Auntie up (physically anyway) after the dreadful spell in RSCH. Her appetite is much improved and still I believe her little “Haven” is right for her.
Family: LB and SB were present when the client passed away today. Her daughter and husband were also there and said “LB and SB have been brilliant, we are so glad they were here, we are very grateful for all the care client received, everyone has been so caring and she was so well looked after.”
Daughter: emailed “I would like to take this opportunity to thank you and your wonderful staff for all the help and care they have given to both my mother and father over the last few months. We have been impressed by your professionalism and care and attention to detail and lovely warm approach to what can sometimes be a difficult situation for the elderly to accept when they realise that they can no longer cope”.
Daughter:At the review in July, said she is happy with all the carers, she can’t fault any of them”.
Daughter: rang to arrange care for her Mother after seeing CAH on the web site. She said how impressed with the site she was and stated “I have to commend you on your web site, you use such lovely words”. She said that was what drew her to us.
Husband of Client: wrote to say that his wife was in a hospice but will be in touch if she comes home. He wrote “Thank you for all things – the folk were super and a joy to have in our home”.
Relatives: In an update letter to Ellie on client’s progress, they wrote “We would like to thank you and your colleagues most sincerely for an outstanding service. Client really appreciated each carer’s efforts to make him comfortable and of course we would recommend Carers at Home without hesitation”.
Daughter: In a telephone conversation with Eileen, she said “CE is brilliant with my Mum, she is really, really good”.
Husband of Client: Lilly asked how he thought the care was going he said “very well, all the carer’s look after client very well”.
Daughter: Lilly rang daughter to see if the visits were to continue. Daughter said “it is all going very well, it is more positive than I thought, my parents particularly like the senior carer, I think she is a supervisor, that goes to them (ES)”. She said “it is brilliant and I appreciate the fact that someone is going in every day”.
Brother: wrote to say that client will be a permanent resident in a residential home and said “Thank you so much for all the caring”.
Daughter: wrote to Lilly and all the staff at Carers at Home, with many thanks for all your care, patience and understanding.
Daughter: said of the Carers “they are a nice crowd of girls, they really are, I met KM and she was lovely.”
Daughter: rang to say her Mother had just passed away. She said “thank you to all the carers who looked after her, they have all been utterly brilliant”. “RH & DM were with use when she died and they, especially RH, were wonderful, thank you”.
Son: rang to make enquiries about care for his Mother. He said that CAH had come highly recommended by a friend.
Son in Law: rang to ask if we could provide care for a friend in Esher. He said “all your girls were excellent; if you ever want any references I will gladly supply them”.
Daughter: rang Lilly to ask for care for her Father at the end of January. She said thank you very much for the visits you put in place last time when my Father needed additional help. She said “thank you very much, you were all marvellous”.
Daughter: “You have all been grand and all the team have been brilliant”.
Daughter: “I am very happy with the care, I would never hesitate to recommend you”.
Daughter: rang to increase the care and said of PS “She’s wonderful, excellent, she’s really good with my Mother”.
Husband: Lilly rang husband to find out how his wife was (she was taken into hospital at midnight last night after being very incontinent of faeces). AB went to the house in the morning and helped to clear up. Husband said “AB was absolutely marvellous and done a great job”. He said how grateful he was for her help.
Daughter: Mum is going into respite and it is doubtful she will return home. She said “You are all absolutely first class, tip top. The girls are a credit to you, all such lovely girls, thank you so much”.
Son: Mother came back out of hospital. He said to Clare “a big thank you so much to everybody, they are absolutely fabulous.”
Daughter: rang to say mum was in the Surrey Hills and likely to stay permanently. She rang also to say thank you to everyone and she will be writing a letter of thanks to all the carers involved in her Mothers care once she returns from her holiday. She said “the service you provide is second to none, everyone looked after my Mother so well and I am so grateful.”
Daughter: wrote on the Client survey satisfaction “I would like to take this opportunity to thank everyone at CAH for high level of care and compassion given to my Mother. All her regular care workers built up lovely rapport with Mum and she always looked forward to and enjoyed their visits. Without their dedicated help, patience, support and kindness Mum wouldn’t have been able to stay in her own home for as long as she did. Whenever I went away I always knew she was in ‘safe hands’ and this was extremely reassuring. Even in the worst weather conditions her carer wokers always managed to make their visits and their conscientious approach to their work is to be commended. I will always be extremely grateful to them. They do a difficult and often much undervalued and often criticised job and they deserve to be congratulated. I would also like to thank Lilly for her unending patience, understanding and kindness. To have such an empathetic listener at the end of the phone has been a huge help in difficult times.”
Daughter: rang to say that she had spoken to Social Services regarding a meeting to decide on a home for her mum. Dad had been feeling very ‘low in mood’ and several times had become tearful with the care workers when they had visited. Each time I went to see dad and offered him support and the opportunity to talk. She said “you have been brilliant, it is very reassuring to know there is someone there for dad when I live so far away, thank you.”
Niece: returned the Client satisfaction survey and made the comment “our main carer is PL. Her professional, caring, and intuitive approach with my Aunt has been outstanding. Clone her! A thank you to all you staff for this past year”.
Daughter: Comment on Client satisfaction survey “We are very happy with all care Mum gets from your care workers.”
Son: rang to say that there is a massive difference between Carers at Home and the previous agency. He said the care workers are professional, calm and kind and the care is going very well.
Husband: When reviewing wife’s care, said “All the care workers are very good, we’ve never had any complaints against any of them”.
Husband: Lilly visited client to discuss an increase in time and husband said “all the care workers are excellent.”
Wife of Potential Client: When assessing a new client today wife said that Carers at Home had been recommended by a carer from the reablement team, she said “Carers at Home are excellent”. A second recommendation came from JS, also from the reablement team, saying “my sister works for Carers at Home, they have a very good reputation.”
Daughter: rang to speak about her dad’s care and said “we are very, very impressed with the care provided so far.”
Son: rang and said “Firstly may I say a big thank you to all your boys and girls who visit dad, he is now accepting of the care and seems so much happier.” “He likes all the care workers coming in and particularly likes AB, he is being much nicer to me too!”
Son: rang to say his father, had passed away last night. He said thank you, they were very grateful for everything Carers at Home and the care workers had done.
Daughter: e-mailed to say “please pass on our thanks to MA who had to deal with a lavatorial incident on Sunday morning. Dad was so grateful, as was I when I heard about it. He dealt with it all so kindly and efficiently.”
Brother: rang to see how the visits were going, He said “They are going very well, I was here when ML & LB visited on Tuesday and they are brilliant.” “Thank you very much.”
Daughter: rang to say thank you very much to JM for calling the District Nurse today. She said “JM is very good, she is lovely”.
Wife: Ellen visited to find that the client had passed away the evening before. His wife said to Ellen “Carers at Home are excellent, you were recommended to me and we have never looked back, we have been very happy with everyone.” Lilly rang to offer any support and to see how she was. She said “you have all been absolutely wonderful, all the care workers have been marvellous and we were very happy to find you. I will be writing to you to say thank you. I couldn’t ask for anything more. I didn’t know where to start looking when my husband was at Milford Hospital and required care when he came home, a friend highly recommended you.”
Mother: e-mailed Lilly to say “Just a few quick lines to say ‘thank you’ for making sure my daughter had support during our period away – much appreciated. We had a super trip and saw many beautiful and fascinating places and it was good to be able to relax in the knowledge that she was happy when we spoke to her each day on the phone.
Daughter: mum appreciates everything the care workers do, thank you for all your concerns.
Daughter: said “she is very happy with all the wonderful care workers that visit her mum”.
Wife: whilst giving Lilly and update on her husband, who was in hospital, she said “please say thank you to CL when you see him, my husband really likes him and thinks he is wonderful”.
Wife: said, ”the care is going very well, we especially like PL who gets on with the job and gets on well with my husband.”
Brother: In a phone call: “thank you, the different carers are all very good and very helpful”. It advantageous that there are different carers visiting and the variety is good for my sister. (Sit in)
Daughter: Many thanksLilly, I do appreciate the perseverance shown by the visitor (LB and ES) with Mum and I am aware that it has been difficult.
Daughter: Thank you so much for everything you did re my mother’s recent visit to hospital. It made a huge difference hearing from you so quickly and knowing that if the doctors agreed to release her, that a carer would be able to pick her up promptly rather than waiting for the NHS to take her home. Needless to say, Mum was delighted and couldn’t wait to get home.
Husband: rang to ask for a sit in service. They had just come back from France where the client had carers for 8 weeks. The husband said “the carers at CAH are much calmer and more professional than the ones in France.” He said “the other day Audrey fell and bumped her head, DA visited just after and knew exactly what to do, she checked for double vision and suggested we called the doctor. I have no complaints about the service, we are very happy with it.”
Daughter-in-law: (of a client who had moved to a nursing home) “we are trying to get to the same level of care that you and the girls gave to Mum, which was excellent.”
Daughter: Wrote to give notice that her mother was going into a home. When Lillyrang her she said “thank you very much, you have all been so good and I am very grateful”.
Daughter: called to say her mother no longer wanted evening visits, she said to ES “just to say thank you to all the lovely carers that visit my Mum and it makes me and my sister feel content that someone is going in every day”.
Daughter-in-law: When told that the Surrey Care Association had awarded Lilly ‘Manager of the Year’ award for home care and Ellen got the ‘Beyond the Call of Duty’ award last week. Joan said “all the carers that go to Mary’s are excellent and the agency is second to none.”
Daughter-in-law: (When told that we had a very positive inspection last week last week) – said “well done, it is very deserved, all the carers are so good”.
Daughter: “I am very happy with KW who visits my mother regularly”.
Family: client went into hospital and then into a home. The family sent a card saying: To all the caring staff at Carers at Home. Thank you all so much for all the care you have given my mother. She will miss all the carers, you are all doing a splendid job. We will not hesitate to recommend you.
Husband: “MC is particularly good with my wife – a very good carer, it shows how she deals with her that she is a trained nurse.”
Husband: said all the carers were very good, he added that he also enjoyed them coming, he liked to chat to them too.
Husband: said how much he appreciates the care we give his wife, and that he feels safe leaving her during sit-ins.
Husband: said he would find it very hard to manage without the carers and finds it very helpful when they come. “My wife likes the carers too”, he added.
Son: wrote and said, “Thank you for your company’s attention to my Mother at a difficult time for her.”
Son: (whose mother had moved to a care home) sent an e-mail saying “This is just to say that mother is now adjusting to life in L**. The fact that she has people around her, a large pleasant room with French windows that open onto a garden, has her meals cooked, laundry done etc and no longer has to worry about the concerns of looking after a house means that the quality of her life has improved. She can also smoke in her own room – almost unheard of in care homes! That said, she does miss you all! I cannot thank you all enough for what you did for her over the years. You were her lifeline and gave her the contact and support so necessary. You all went that extra mile with patience (much needed at times I am sure!) and humour. I cannot commend you all enough. We are deeply grateful for the hard work you have done.”
and from his mum: thanks for all the care and attention I received when I was in Guildford. Your help was immeasurable and very much appreciated. I am very sorry I did not see you or speak to you before leaving. My son brought me up here a day earlier than anticipated. All the carers were extremely good and helpful and I still miss them all. I have the happiest memories of all the carers. Should you ever come to York, please do visit me here. Warmest regards to everyone in the office and a big thank you to TP.
12/03/2013 & 14/03/13
Daughter: “my Mother really looks forward to DM coming, she loves her and gets very excited when she knows she is coming on a Friday for the sit in.”
Wife: said of LB (her husband’s regular carer) “she is a very sweet person, very nice. Lovely and very helpful.”
Daughter: (who is in hospital) said “Mum is missing all her carers. She is not getting the attention in hospital that the carers give her.”
Daughter-in-law: When reviewing the care plan said she is with the care provided by Carers at Home.
Daughter: (ex client) Once again I would like to thank you and your team of carers in Godalming who looked after Mum so well and enabled her to stay in her own home for as long as possible. You do an amazing job!
Wife: sent a card, following the death of her husband. She wrote “I wish you to know how much we appreciated the wonderful care that you gave to my husband during his illness. Myself and his family say a tremendous thank you. Everyone of you were a terrific support to us all. I think he had a soft spot for PL – she made him smile. It was nice also to meet you male carer John. It was all truly invaluable. Kindest regards.
Friend: rang to say Client is going from hospital into a nursing home in Frimley. She said she would like to thank you everyone, “you have all been so lovely, and I am very appreciative for all that you did”. She will keep us posted on how Client is doing.
Wife: When Lilly visited Client, his wife said “all the care workers are really lovely and everything is going very well”.
Wife: “I have no complaints whatsoever with CAH and would not think of going anywhere else”. She said “I am very happy with all the carers, PL is the favourite and is absolutely excellent and everything is fine as long as I keep getting regular carers”.
Daughter: At a review Social Services were very impressed with the improvement in Client’s flat and financial affairs. Since CAH have been visiting many improvements have been made to his living conditions and he is very happy with the support he is being giving. He especially likes TH, she has been marvellous and has a real understanding of his requirements. It has made a huge difference to his quality of life having the care workers visit and he looks very happy.
Daughter: “I really am very happy with everything and the care workers that come in”. She added that Client is comfortable with regular care workers and they all have a good understanding of her needs.
Daughter: rang to say that Client had said he was often lonely living on his own and would like to look at a possible residential home. Lilly discussed different options with her. Daughter said “Thank you very much, you have been very helpful, you have always been great and very helpful when I have rung before with any queries.” She added “My Dad really likes everyone that comes to him, they are all very good and helpful.”
Daughter: rang to ask for additional visits when she was away on holiday. Julie said “We are very happy with all the care workers and care provided for Mum. She is very happy too, and likes all the care workers.”
Daughter: rang to say Client was still in hospital and she didn’t know who had done the cleaning but that it looking very nice in her Mother’s house.
Son: rang and said “please thank the care workers for everything they do for Mum, she loves them all. They are all very good to her”.
Daughter: wrote “I want to say thank you to you personally for all your support in the care of my father. You always responded with empathy and constructive action to my concerns.” “My husband and I have appreciated the care which Client has received.”
Daughter: spoke to Lilly and said “I have no complaints, I am very happy with the care workers that come to my Mother”.
Wife: rang to ask about recommended places for respite and said “all the care workers are lovely; I don’t know what I’d do without them”.
Relation: said “we love the fact that Client only has 2 care workers and we are very happy for the care we receive”.
Daughter-in-law: rang to say Client will be away for a few days. She said “we are very pleased with the care, it is all going very well.”
Wife: LE visited Client as an extra visit because he was very unwell. The paramedics were called, refused to help and expressed their annoyance in front of the Client, inappropriately. LE dealt with the very difficult situation and afterwards wife said to her “are you a trained nurse?”. LE replied “no, why?” and wife said “because you are so professional”.
Niece: Client is so happy with her care and whenever I visit and the care workers are there they are always very kind and caring towards Client, so please thank them for their continued care.
Daughter: rang to ask for regular weekly shower visits and said ”LB is very, very good. She is an excellent ironer and very tidy. My Dad likes her very much.”
Daughter: came to bring care plan file back (her mother now has a live in carer) and said “thank you very much, your care workers do your company proud, they are a credit to you”.
Wife: said “all your carers are amazing, LE is really good, but they are all amazing”.
Daughter & Daughter-in-law: at a review “we are very pleased with the care parents receive, they are very happy with all the care workers; “it’s lovely because I don’t need to tell them what to do, they seem to know what my needs are.” She added “I only had the problem with one care worker, and that was sorted out very quickly.” Daughter said “I’m happy my parents are safe and that CAH are checking on them each day, this lightens my load because I live so far away.” The daughter in law said she agreed with everything that was said and added “I am very happy with the care, my Mother-in-Law has improved so much.”
Daughter: said “my mother really likes all the care workers that come to her, she is so happy and loves to chat to them”.
Daughter: Client was unwell this morning and JW contacted the paramedics and she was transferred to hospital. Daughter asked Ellen to thank JW for her quick action in calling help for her Mother, she was very grateful. Daughter added, it was fortunate JW was there and it did not happen in the night when she was alone.
Wife: When Lilly visited Client for the evening visit, his condition was deteriorating. Wife praised all the care workers that have visited her husband and said how well cared for he was.
Niece: Many thanks to VM who has been trying out the suggested foods I left for Aunt and phoned me, as I requested, to let me know how she managed them – very caring.
Wife: When Lilly rang to see if Client was coming out of hospital, she said “I miss the care workers coming in, I miss their company, you really have very nice care workers.”
Daughter: Client has been unwell recently and the paramedics were called by CAH. Daughter rang to explain what caused Client to become so unwell and said “your people were wonderful last week.” Daughter also said that when she was in tears last week because someone from the hospital had rung her to question her decision to send Client to respite for a week, she was saved by someone from our office confirming we could restart Client’s care immediately. Daughter said “I am very grateful to you all.”
Daughter: E-mail: We are very grateful to you and all your staff for their care and patience in what can be very challenging circumstances.
Daughter: rang to say she would like her father to have morning visits with CAH, as well as the evening, she is not happy with the existing agency. She said to MC “we are very happy with your company”.
Husband: My wife and I love our girls (carer workers) that come to us, I’m told your agency has very good reputation, we are very happy with everyone.”
Daughter: I just wanted to send a separate email to say a massive thank you for all your help with mum. Mum really loved you two, you were the ones she remembers, and clearly thinks very fondly of. Personally without your help I do not know how I would have coped. I know we are not completely there yet, but I felt I needed to let you know I really appreciate your support.
Daughter: My social worker visited yesterday and I have informed her how pleased I am with your agency. Thank you so much – I can leave my mother knowing she is in good hands.
Daughter: Thank you so much… for your support, your guidance, your thoughtfulness. You are just such an amazing team and such a help taking the responsibility with me. Especially with something as worrying as Mum being taken to hospital. Speaking to the nurses, I was going to advise meds and details, and you had already done that! She had everything she needed, knew my contact number, who I was, everything. They said how good you were.
Daughter: Since starting care for Rose, her daughter Janice said she is so much better and benefitting from 2 visits twice a day. Janice said her mother really liked all the carers that come in and was very happy.
Son: Review completed with client and her son. Son made the following comment: A1 team, above and beyond the call of duty.
Wife: I can’t thank you enough for trying to get the shower through for P. I really am very grateful.
Relatives: At the annual review, said “we are very appreciative of everything that is done for T by the carers”. T agreed and is also very happy. It has been observed by relatives that since having regular visits and his medication regularly, since being with CAH, T no longer falls. Thank you.
Daughter: Her Mum is end of life, Lilly rang to offer support and to see how she felt the care was going and did she feel more support was needed. Sue said “we are very happy with all the carers that come in, they are all lovely with my Mother”.
Daughter: When Ellen visited client today, his daughter was also there and said “I think the carers are great with my Dad”. Ellen said “thank you for the compliment” and she replied “but I mean it”.
Son: said “I am full of admiration for your carers and my Mother is full of praise for you all.”
Daughter in Law: said “we know how fantastic you all are and we are very happy with everything you do for M, we have no complaints at all. You do a very difficult job, I certainly could not do what you do. Thank you.”
Daughter: wrote to say that her Mum had passed away at her care home. She said “We would like to thank you and all the team at Carers at Home for all the excellent care and support that was given from October 2011 to January this year”.
Daughter: wrote a note to PL (Carer) – “I would like to thank you for looking after Dads interests so well, we do appreciate it”.
Daughter: The care workers are a fantastic team, they are all great. She said ‘I am so glad that I changed to Carers at Home, I now have a few less grey hairs!’
Wife: said of LB “She was absolutely fabulous with R when she came on Saturday, she was very patient, coaxing him all the way and just so good.”
Daughter: wrote to end the service. Dad now requires morning visits Monday – Friday and Carers at Home do not have sufficient carers to cover. In a telephone conversation She said “thank you very much for all the help you have provided and all the nice people you have sent. I will not hesitate to recommend you.” In the note she wrote, ‘many thanks for all your help and care of Dad especially to LB and JJ, they are both lovely!”
Husband: said they were very happy with the care and the time of the visits now. He added that all the carers are very good and very kind to his wife but JJ is very good with her because she comes most regularly.
Wife: said to Irene how lovely and kind and compassionate JJ was. She said “I couldn’t have been more happy with the care that my husband had.”
Niece: sent an email and it she wrote “Aunty was beautifully dressed and coordinated yesterday and the carer kindly returned whilst I was there to even take her to sit with another resident in the sitting room so that they both had company, a really kind thought!”
Wife: Telephone review with wife was completed. She made the following comments “Fantastic”.
Wife: Lilly received a letter from wife, she wrote: I can’t thank you enough for the care and attention which you and your staff gave to my husband at the end of his life. I very much appreciate how thoroughly and quickly you organised everything when you realised how great and immediate the need was. And you were always so kind and understanding. Thank you. Thank you. The carer JJ was beyond words fantastic. I could not believe how quickly she gained my husband’s trust, both to deal with his needs physically and also to help him in other ways. She was/is a lovely person to have around in a time of crisis. Please would you pass my thanks on to her. Thank you again so very, very much.
Daughter: LB explained that Carers at Home could escort her parents to the hospital if necessary. She said “oh it gets better all the time. I am extremely pleased with all the care given to my parents. Everyone is very good and I don’t have any complaints.”
Nephew: When Ellen attended the review today with client, Social Services and nephew, he said the regime of care is doing Aunty good and client said “I love all my carers, they keep me right and they are all very good.”
Son: At the review today, said “all the carers are first class and so patient with Dad, they really are so good with him. There is one carer in particular who always has a smile on her face, but they are all very good, I can’t praise them enough.” When E from Social Services asked client about the service he said “I get on alright with all the girls, I’m happy.”
Nephew: said that Aunty liked the carers and was surprisingly accepting of the care.
Daughter-in-law: said to Lilly, all your carers are lovely and brilliant with Mum. Thank you for everything you do.
Daughter: rang to say Dad was going into respite. She said the girls have been brilliant, more than first class. She said DA is amazing and JS was so good this morning.
Daughter: A card was received by PW with the following written inside.
Just wanted to say Thank You for all your loving care for Mum over the last year or so, she always loved hearing about your horses and jolly tales. Watching you do all her creams in the evening was a joy, your so caring, she was so enjoying it.
Daughter: A card was received by LK with the following written inside.
Just wanted to thank you for all the care and support you have given Mum and us over the past year or so. You have been an amazing carer but also a high comfort to us, going above the call of duty to help. We cannot thank you and your team enough, we couldn’t have done it without you.
Daughter: A card was received by DP with the following written inside. We just wanted to say a huge thank tou for all the care and support that you gave to Mum and indeed all of us over the last year or so. You were the first carer that we had met and from day 1 you have excelled not only in a professional capacity but also in being loving and caring and always cheery. You have built a fantastic team of carers around you and deserve to prosper.
Daughter: A card was received by HB with the following written inside.
Just wanted to thank you for your care and support for Mum and us, especially during her last weekend. It was a huge comfort to know that she was cared for so well. Good luck with your new role as a carer, you are a natural.
Husband: rang Ellen to say that Barbara was going to St Helier Hospital and would not be home for a while. He said “please thank all the carers for their hard work and care, you have a very fine team.”
Husband and client: said they are very happy with the service and all the carers that come. “They are all very good and know how I like things done.”
Daughter-in-law: rang to ask if we had capacity to take on Mum’s morning care too, they are not satisfied with the present agency doing the morning visits. She said, ”Your carers go above and beyond, they always stay the time and are in a completely different mind-set to the other agency who are always in a rush.” She added “they are very flexible, Mum is not managing her medication so well now but we don’t feel we can trust the other agency with giving them.”
Daughter: At the review with the client, her daughter and Social Services, she said “I am very happy with the care, the girls are absolutely fabulous, all very patient and always spend extra time with her.” She said “I have no complaints at all with Carers at Home.”
Daughter-in-law: said of the carers “they are brilliant, so reliable and I trust them unlike the others.” We are very happy with the care provided and looking forward to when Carers at Home do all the visits.
Daughter: rang to say Dad is going into the nursing home to be with Mum. She said “I would like to thank all the carers who have looked after my Mum and Dad so very well and have had a lovely rapport with them both.” “Mum and Dad have really enjoyed having the carers there and I’m very grateful for all you have done and all the care provided.” Ruth added that her parents will be happy now they can finally be together.
Daughter: When Lilly rang to book the annual review, she said “I have no problems with any of the carers that come in the evening (and I know Dad will agree), they are all very good.” “MC is especially good, always cheerful. It goes to show you employ the right people and they all have very good training, so different to the other company that come to Dad in the morning, some of them are unemployable.”
Daughter: rang to ask about the dementia group run by Carers at Home on a Monday. She said “It was really nice to meet you when Mum and I bumped into you at Waitrose the other day, she spoke to you like she does to her friends.” “I was really pleased to see it, thank you for everything your carers are doing, it is so different to the other agency who she would not even let through the door.”
Daughter: at a telephone review we asked if Carers at Home responds to her needs, the reply was “ yes very much so, you are the only care company that call to inform me if the carers are running late.”
Nephew: emailed saying “My aunt does seem to have settled in with the carers and seems to know them now and is happy with them all I’m pleased to say.”
Daughter: Pam rang to say that her Dad had passed away. She said “I would like to give all the carers who attended my Dad a big thank you for the wonderful care that he received.”
Son: emailed saying: I just wanted to pass on my thanks concerning an answerphone message I received at home in the middle of last week from one of your staff. The message alerted me to a water leak in my Mum’s upstairs bathroom, which was in fact dripping through the ceiling into the garage. I’m sorry that I can’t remember who left the message, but it was much appreciated & enabled me to call out a plumber to fix the leak, which if not repaired there & then could have caused a lot of damage. Many thanks again for the message as well as the great job all of your staff do in caring for my mum on a daily basis.
Husband: rang and said of ML “she is lovely and absolutely brilliant with my wife.”
Daughter-in-law & client: At the review with Social services the client said he is very happy with all the carers coming in, he especially likes the more ‘mature’ ladies. D-in-law agreed that the care was going really well and said all he carers are just brilliant. They do not want to make any changes to the existing care package apart from a 2 hour shopping visit each week.
Son: rang to cancel a lunch visit and said ‘ Girls are wonderful’.
Wife: said to Lilly when asked how the care was going “absolutely fine, we really like PL and very happy with Liz B too, in fact we like all the carers that come to us, thanks to you.”
Friend & carer: At the review today with Social Services, said “everyone is very good with but the person who is really lovely with her is Karen W she is very nice. The client also loves MA, he is very good with her too.”
Daughter: Card received by post stating ‘I just wanted to say a big thank you to you both for what you have done for Mum so far. One of the best things is that you are so accessible, and get back quickly if we leave a message.
Daughter & son-in-law: At the review said that all the care and support from the carers that the client receives is amazing and there are no complaints at all. He added that CS in particular is very thoughtful and attentive
Son: “Also, could I just take this time to thank you ALL for everything you did for Mum, you were truly fantastic Carers and we know that, even though she had her moody times, she really did appreciate all you did for her and we certainly did, indeed we couldn’t have managed without your kindness and assistance.”
Wife: said how happy she is with all the carers going in. She said they are all very good with her husband and include him in the conversation and give him the time he needs, especially with his Parkinson’s making him so slow. She said that JJ was particularly good with him.
Friend: When arranging for the friend and her husband to be with the client when British Gas were due to check his boiler, she said ”You are all doing a grand job and can’t do any more for him than you are doing already.”
Daughter: rang to say Dad was going into respite, she said “all the carers do a brilliant job at persevering with my parents. My mother is so more accepting now of the carers going in.”
Son: rang to say Dad would not be coming home. He said “the family said they really appreciate everything and to say thank you to all the lovely carers who took such good care of my Father.”
Brother: rang CB to thank her for going to the funeral and asked her to thank all the other carers that went, he said he is very appreciative all the care given to his sister.
Son in Law: When introducing LB said “we are all (the Client and her family) very happy and think you are all tremendous. We are very pleased with the service and have been recommending you to everyone.
Husband: At the review with client and Care Manager from social services, the family said they are very happy with the care from CAH, He said “they were like family” He would like CAH to take over the late visit too when there is availability. The family said that MC, JJ and TH were particularly good with his wife”
Son: wrote after Dad passed away saying “Thank you so much for all that you did for my Dad. He was always so pleased to be looked after by you. He looked forward to his visits, even though he often did not want to get out of bed. He thought very highly of you all, as I do. With your help he was able to spend most of the final days of his life in his home. This was his wish and I was extremely grateful for all of your help to enable this. Thank you. Thank you to all of you.
Daughter: rang to pass a message on regarding new medication her mother has been started on. She said “Mum likes all the ladies that come to her, they are all really nice and she is very happy.”
Wife: JB and TH were with the client when he passed away. His wife was very impressed at how they coped. She said “the girls came up trumps, they were brilliant and just took over.” JB stayed on after the visit to be with her and she said “thank you for everything, you were great. My husband was very grateful for all the care given by Carers at Home over the time they have been visiting”.
Daughter: rang and said since Carers at Home have been coming in to do her Mother’s care she’s a different person. She is happy and loves all the carer’s especially RH who she is especially fond of, and she loves DH. She’ not keen on the company that comes in the morning, they are not as nice and she would like Carers at Home to take over the morning care when possible.
Niece: Jane rang to say her Aunt had passed away yesterday afternoon at the nursing home. She said thank you for caring for her so well when she was at home, it was the good care from Carers at Home that kept her going so long.”
Wife: came into the office to query the roster for Easter Sunday. She said that her husband likes all the regular carers and prefers not to have new ones coming in because he finds it stressful. She said all the carers that come are all very good with him and he likes them all.
Daughter: said she is very, very grateful for all the support the carers give her they give her mother especially LR and AB who visit regularly and who her mother are very fond of.
Wife: When visiting the house to risk assess the new shower, the client said to Lilly “All the carers are very, very helpful they are all very good, wonderful! JW is fantastic with my husband and whizzes around when she does the cleaning.”
Husband: When visiting the client this morning, the husband said to ES and LR how calm they were and full of joyfulness!
Husband: When visiting today I asked how the care was going and if the hours suited them better. He said was delighted now the times of the visits have been changed from 9.00 to 7.30 in the evenings. It means that he is getting to bed earlier and feels much better for it. He is very pleased with the care that his wife receives.
Son & Daughter: family sent a thank you card saying ‘to all carers, we would like to thank you for all your care and dedication to our Mum over the past 2 years. Your help and support has been very much appreciated to make our Mum, comfortable and warm and your conversations, we know, were appreciated. Thanks again.’
Family: At the annual review the daughters said they are very satisfied with all the care that their Mum receives.
Daughter: thank you so much for everything that you did for Mum when I was away. She absolutely loved the ladies that came, especially DH. I have spoken to AO at the council and she said she would keep the case open in case we need any future help for Mum and I said if we could use your company again we would really like to do that. So what I’ll do is call you again to catch up and see what your input is for that. And just to say thank you so much it was peace of mind knowing your girls, carers were coming in and knowing they were coming in in the morning and the evening was fantastic for me and my brother. Thank you very much.
Wife of Nephew: said that out of all the agencies she had rung CAH were the only one to ring back and the two phone calls she had made to the office the staff were all very helpful.
Daughter: said that KT had been to visit her father yesterday evening and bearing in mind she had only been shadowing once before she was brilliant with Dad. She said KT was very efficient and did everything that was expected of her.
Daughter: Whilst talking to daughter, I asked her if they were happy with the care we provide for her dad, she said yes they, and her father was very happy with care provided by Carers at Home.
Daughter: When she was arranging with Jo to put extra visits in for her mother she said to Jo “the care couldn’t be better.” She also said that they are very grateful for everything and it’s all running perfectly, especially with the 2 carers that are going in (LR and AB).
Friend: I asked her if they were all happy with the care provided by Carers at Home, she said “they are very happy with the care and we have done very well with client – far better than they could have imagined”
District nurse: rang to say how well thought of as an agency we are. She said how impressed she was with JJ (care worker) she had spotted that a client had a suspected TIA and because of JJ had picked up on it so quickly the client had got admitted to hospital. The nurse said this was much appreciated by the family.
Friend of Client: rang to say how happy the client and the family are with the care from Carers at Home. She said “we are so impressed with the way you have got her to accept the care, thank you.”
Wife: said she was very worried before Carers at Home started because of the bad experience with the last agency. She said “I can now feel relaxed with the care workers coming in, they are all very professional.”
Husband: At the annual review said they are very happy with the service and think all the care workers are lovely
Friend of client: said of all the care workers “I can’t fault them, they are all so good to client.”
Son-in-law: phoned to tell us that client had been taken into hospital, but wanted us to know how wonderful MP (care worker) had been the previous evening with client who was in a lot of pain, son-in-law said she was amazing she just did all the right things.
Wife: said all the care workers are so kind, and she feels very lucky having us helping her with her husband and their life feels so much better since we have been visiting.
Wife: Lilly rang to see how client was after his fall. She said he is all fine now. She said “ER-D (care worker) was marvelous when her husband fell, I rang the paramedics and she stayed with him and made sure he was comfortable. She is so nice, so good, all the care workers are lovely, such happy people. I think all the care workers that come to me are so wonderful and I am so lucky.”
Daughters: If our recommendations to others are anything to go by you will be busy! You were there for all 3 of us at the hardest time of all and we will never forget you. You were all so incredibly kind and supportive.
Daughter: My father and the family would like to thank you all for the wonderful way you looked after my mother during her last few weeks. Although it was a relatively short period we couldn’t have asked for better care which was delivered with kindness, compassion and understanding. When I first spoke to you I said I wanted people who would care about my mum as a person and make her as comfortable as possible and that is exactly what you did.
Husband: “All the care workers do a jolly good job”
Daughter: said of MH (care worker) “MH is a fantastic care worker, wonderful with my Mother.”
Daughter: emailed Lilly and wrote ‘Many thanks for all the help and kindness that you and your staff have provided for my mother which is very much appreciated.’
Daughter: said “my Mum and Dad have a lot of confidence in the care workers, they are a great bunch of girls, we are really very happy with everything they do, thank you.”
Wife: rang to say her husband was really not well and they were considering a live in carer. She said of the care workers “we like them all so much and would not want them to stop coming, they are all so good with her husband.”
Friend: When ringing friend with condolences for the passing away of the client, she said “the care worker that came in on Saturday evening and Sunday morning was really lovely, I was really taken with her. She helped the live in carer and then because there wasn’t much to do she sat and talked to her.” The care worker was TH.
Care Worker: ER-D said to Ellen ”I have received a really nice compliment and it makes me feel really good about myself”. The client said to ER-D “you have a very gentle way, I hope you come back again very soon.”
Relative of a prospective client: rang to ask about care for her husband. She said “I have heard a lot of good things about Carers at Home.” She said that a lot of people had been very complimentary about us.
Wife: When Lilly rang to say how sorry she was to hear that her husband had passed away, she said “I will be writing to say how much I appreciate you all, I feel you have all become friends.”
Wife: I want to say a big thank-you to everybody for the huge support you have given to my husband and to myself over these last years. The care workers’ expertise, good humour and tender care have been truly remarkable and I know he would agree with me. As you probably know he died peacefully aged 95.
Daughter: Dad is now in a nursing home as he is unable to manage in his own home. She said “my dad always had such nice things to say about the care worker’s, he was very satisfied with the care he received, as was I and would like to thank them all”
Wife: the client’s was extremely unwell having started a course of medication that disagreed with her. When SH the care worker arrived for her husband’s tea visit she stayed and supported the wife to shower and change. SH then prepared tea for the client which is not part of his usual care plan. His wife commented that she was very grateful for all that was done for both her and her husband.
Daughter in law: came to the office to pay the invoice and said how well the care had gone for her mother in law when they were away on holiday. She said they were very happy and client was really pleased at how it had all gone and they would definitely use Carers at Home again when they went away. She added, it was peace of mind for her and her husband that client was being so well looked after.
Daughter-in-law: Clare called to discuss her mother –in laws care and she made the following comment ‘DL (care worker) is doing a wonderful job of cleaning the home. ‘
Daughter: “I’m so glad you are taking care of my Mum, she absolutely loves you.”
Son-in-law: Your care worker’s do an absolutely wonderful job with Dad. He is so well looked after by all of them, which puts my wife and me at ease, as we are only able to visit him once weekly, due to living so far away
Son: During a difficult time for his parents, the son commented that ‘Carers at Home is fantastic, you have been wonderful, thank you’
Daughter: My sincere thanks to you, and all your girls that looked after Mum, you all do a very hard and underpaid job, my experience of all the social services in Surrey has been fantastic, my life would have been impossible without you all, THANK YOU!!!
Wife: called to say she is so appreciative if all that Deborah did yesterday and both she and her husband are so pleased.
Son: said all the carers are wonderful
Daughter: asked our care worker to pass a message on saying thank you to Carers at Home for looking after her Dad so well.
Wife: complimented “we are a fantastic team and company and we have all been wonderful”.
Daughter: Lilly rang to discuss her Mum’s visits over Christmas. The daughter said “the carers are brilliant, I can’t fault them, we are really happy, and Mum is too. Mum and Dad were very reluctant to have help at the beginning but all the carers are fantastic. Thank you very much for everything you do.”
Son: rang to thank PL for helping his Mum after her fall. He said she is an absolutely brilliant carer and he would not know what to do without her. He added, “my Mother likes her a lot and has a very high opinion of her.”
Daughter: ‘ I wish you and everyone at Carers at Home a very blessed Christmas and a Happy New Year. Thanks you for an excellent service. ‘
Son in law: called to say his mother in law was coming out of hospital today and could the visits restart tomorrow, if they couldn’t the family would manage until Monday. When Ellen said she had put the visits in place from tomorrow he said “all your carers are fantastic, they are all miracle workers, thank you.”
Son: said thank you to the whole team and for all the fantastic care.
Son: told his sister what a nice person Ellen was and how well she handled things with their Mother when introducing a new carer. The client was very resistant to care and reluctant to accept help
7 January 2016
Son: When DM (carer) visited his Mum he was very complimentary about all the carers
7 January 2016
Daughter: ‘The carers are all wonderful – thank you for your help.’
8 January 2016
Daughter prospective client: When arranging to do assessment with daughter, she said that her mother was now going into a residential home. She said “I’m really sorry my mother is now not going to have your agency looking after her. You came highly recommended by someone else who knows someone you care for.”
13 January 2016
Son: rang today to thank Carers at Home for everything they were trying to do for his mother. He understands that she is very reluctant to accept help and from Monday to reduce the amount of visits and the time. He said how al the carers were so good with his mother, he knew how difficult it was.
13 January 2016
Husband: At the annual review said that he likes all the carers that come to his wife, there is not one that he doesn’t get on with and overall he thinks CAH give a very good service and they are happy with it.
25 January 2016
Daughter: To All the Staff. I just wanted to say how much I appreciated your help and kindness to my Mum. She was very grateful for the assistance you gave her. She looked forward to seeing you all, enjoyed the chats and became very fond of everyone. Thanks again
26 January 2016
Son-in-law: During a telephone conversation to inform the family that the client had fallen, commented ‘ the care we are giving is excellent’
1st February 2016
Daughter: Dear Lilly and Team. Just a note to say thank you for all you did to make Dad comfortable and able to stay in his own home after losing his sight. It meant a lot to him.
2nd February 2016
Daughter-in-law: Just wanted to say thank you for organising a doctor’s visit and chasing up medication blister packs for the client. It is a relief to know other eyes are keeping a watching brief. I know that they have welcomed and enjoyed the help and company of the other carers and she was looking forward to J’s visit today! I hope you don’t mind me mentioning this.
18th February 2016
Wife: said “We are all happy with the carers; the individuals are very good and happy to take time to see to the client’s needs.”
19th February 2016
Daughter: Whilst RP was On Call she had a conversation with daughter regarding her Mum. She said ‘she is thankful for the great care form the carers and they always go the extra mile.’
19th February 2016
Family: Very happy with Carers at Home, they are so happy with the carers that go in because it takes the pressure off the family
19th February 2016
Daughter: I feel very relieved at having Carers at Home helping my parents. I suspect we will need more help over coming weeks. But I think they both have appreciated the approach that your staffs have made with them.’
22nd February 2016
Daughter-in-law: thanked Lilly for all the help from CAH and said KW is especially good with everything she does for her, she is brilliant.
23rd February 2016
Niece: I would just like to say a big thank you to all who have helped in the care and support for Aunty over the last couple of years. It is now the right time for her to move into a nice residential care home where she will receive round the clock attention and the companionship she needs. The whole of your team have been completely amazing and we have been so impressed by the level of commitment and professionalism shown throughout all her care needs. She has been so happy having been looked after by everyone at Carers At Home. We can’t thank you enough for the help and extremely high levels of care that has been given to Iris and I am sure that she will miss seeing all her carers. Both E and I have been equally impressed with the level of the communication with us with regard to any problems Aunty has had. Again, I have been really impressed with all aspects of your Company and please pass on mine and E’s thanks to all of the team for their wonderful care and attention.
24th February 2016
Sister: On a visit to client to deliver paperwork I asked client how the care was going he said everything was very well. A who was on a social visit said,” I think your girls are absolutely wonderful they care for him so well , I have had dealings with quite a few agencies on my visits and think your girls are the best
26th February 2016
Daughter-in-law: rang to ask for an increase in care. She said you are all stars and it’s making such a difference to us all. Clients are really benefiting from the help to and realise it.
2nd March 2016
Wife: rang with a query about the invoice. She said “all your carers are fantastic, I have great confidence in them, you do a very good job”
4th March 2016
Mother: said she was very grateful and thank you for yesterday it worked really well whilst she was having her operation done. She said that the carers were on time, gave client everything he needed and she arrived home before the visit has ended. She said thank you very much for organising this and making it work so well.
4th March 2016
Daughter: saw a compliment Jane had made on Facebook. “I’m grateful to all the lovely ladies my parents are fortunate to have and all the help we get to look after them”
11th March 2016
Husband: rang the office and said to Irene “KB is fantastic, client had an anti-constipation drug which had an instant affect. KB dealt very well with all the human waste that an ignorant person like me couldn’t deal with.
14th March 2016
Sister: Client was in hospital overnight, B came to see Lilly about it and said “My sister loves all your girls”.
23rd March 2016
Daughter: commented ‘Thank you, the care workers do a sterling job looking after Mum, they are wonderful.’
24th March 2016
Daughter: sent an email to Lilly saying “I have every confidence in the carers who support my mum, they do a fantastic job and I am and will always be eternally grateful for the support you both and your team give to both mum and myself.”
4th April 2016
Wife & client: At the review with Ellen, said we are very happy with everyone, they are all excellent
14th April 2016
Daughter: When MH was visiting client at the weekend daughter said to her that she was really happy with the care and really pleased with MH. The other agency was awful. She said, not turning up or turning up at the wrong times. She added “it is so good that you spend the time with Mum and great that you feed her, I really feel that you know my Mum and I like that, I also like the continuity of carers.”
17th April 2016
Daughter: said that she felt it was important to give positive feed-back on the care her mother was receiving, she said all the carers that go in are amazing. She also said that the district nurses were so pleased with the excellent care Mum was receiving from Carers at Home they did not feel the need to go in so often.
20th April 2016
Next of Kin: ‘Dear Mr Williams
I write to express sincere thanks and appreciation for the services of Carers at Home for (client). I am next of kin and POA for health and welfare. Over a period of almost 18 months he has received constant intelligent care and support as his dementia advanced. The professional daily care received from MH and others on her day off was outstanding. We all worked well as a team and this was due to good communication, an essential element in on-going care. I wish your company well. PS (client) was admitted to a nursing home for long term care.’
26th May 2016
Son: Ellen happened to bump into son and he said “I would just like to say thank you for all the care that you and your carers gave my Mum while she was in Bowring House. We really enjoyed them all coming.”
24th May 2016
Daughter: rang Lucy to say (client) had passed away. She said “the girls were a credit to Carers at Home and showed so much empathy and love towards (client)”.
30th May 2016
Daughter: When Lilly rang to send her condolences and offer support, she said she could not thank everyone at CAH enough for everything they had done for her mum. She added that all the carers were so kind and supportive to (client) and the family. She had nothing but praise for the care provided.
30th May 2016
Next of kin: ‘Dear MH. How are you? Sorry not to be able to get together over coffee with you today.
You have been so good to (client) over the past 18 months, and we all say a big thank you! I have written to Mr Williams (Carers at Home Ltd) singing your praises!
N and I visited (client) his first day, yesterday around 3pm. He was calm and peaceful sitting up in bed and not asking to go home. It’s hard but I know we have taken the right step at the right time. Claremont Court seems friendly and helpful – visiting any time (client) is on the ground floor. Have a good well deserved holiday in June. God Bless
31st May 2016
Client: When Ellen was visiting (client) today, she said of LS “she is an excellent carer, you don’t need to tell her what to do she just does it and she is very thorough. She us just lovely.” (client) said she likes the more mature carers because they are very thorough, like Jo C who had been there earlier in the day.”
1st June 2016
Daughters: Whilst on a conference call with (client)’s daughter’s they said how impressed and grateful they were of Ellen’s input and help. They said “Ellen is really on fire with all her suggestions, thank you so much for all your help with (client).”
6th June 2016
Daughter: called to let me know that her Mum had passed away on Saturday 11th June. She managed to spend a lovely morning with her Mum whilst she was awake on the day before. She commented ‘all the carers were fantastic and her Mum loved them all.’
13th June 2016
Daughter in law: emailed to say “So appreciate you all! What would I do without your back up and expertise? Thanks everyone. Wonderful teamwork.
23rd June 2016
Daughter: said to Ellen “Thank you, I know you girls are doing your very best with (client).” She said how happy she was with the care and the carers.
30th June 2016
Wife: When discussing the care for (client) when he comes out of respite she asked particularly for MC and BS for the double ups, saying how good they were and she was very happy with the care (client) was getting.
9th July 2016
Daughter in law: Lilly rang to say that there were concerns regarding (client), the carers had reported that she was not eating, not going to bed and reluctant to receive personal care. Lilly informed R of the suggestions she had made for the carers to prompt and encourage (client). R said “thank you for being so vigilant with (client) and all you are doing to help her.”
12th July 2016
Daughter: When discussing an increase in care for (client), said “I couldn’t talk more highly of the care, we are delighted with it all.”
13th July 2016
Daughter in law: R said to Lindie how happy she was with the service provided by CAH.
13th July 2016
Wife: said ‘ERD is always on time, she’s very good and I’m very lucky to have you (the company)’.
14th July 2016
Wife: BS rang to say he had to replace the stoma bag when showering (client) and he wanted confirmation that it had been applied correctly. Lindie went to check and Mrs P said “credit to BS for calling the office and it shows what an excellent company you are for following up the call and checking, thank you.”
22nd July 2016
Daughter: Kim said all the carers are absolutely lovely and they are all wonderful with Mum and Dad
27th July 2016
Nephew: said he is really pleased with all the carers, not like the last agency where they said (client) had eaten and he hadn’t. It’s the little things that count, the girls empty the bins regularly and make sure (client) has eaten. Overall they look after him very well.
2nd August 2016
Husband: When Lilly visited (client) today she asked how everything was going with the carers going in. K said it was all going brilliantly. All the carers were really good with (client). K said MC was especially good and that you could tell she had trained as a nurse.
2nd August 2016
Wife: rang this morning. She said ‘PH was perfect, she put everything away, just perfect. She made the bed, folded and placed Fred’s pyjama’s on the bed and had done all of the washing up.’ She then went on to say ‘You are very good and accommodating to (client) and I, I am very lucky to have you all – Thank you’.
5th August 2016
Son: ‘Hi Lilly, Many thanks for your email. I’ll pass on your best wishes to my Mum & let you know how she’s doing in the future. If we could both say a big thank you to all of you at Carers at Home. I know my Mum has been very grateful for everyone’s help & support over the last couple of years and it’s also been a great peace of mind to myself to know she’s been looked after so well. Please pass on our gratitude to all of the carers who looked after her & please could I give a special mention to PL who was my Mum’s most regular carer and went above & beyond with the care, help, support & friendship she gave to my Mum. Best regards to you all,
19th August 2016
Daughter: called, (client) is going into a nursing home. She wanted to thank all the carer’s that have been to her mum” they have all been so good with my mum I know at times it has been difficult but I think she will be happier there but thank-you all for everything you have done.
31st August 2016
Daughter: came to the office regarding the roster. She said “all your carers do a wonderful job”.
5th September 2016
Daughter: rang Lilly to discuss the visits and said she had referred to the Carers at Home care plan for information on how the care was going for her mother. She said “ the file was lovely and efficient.”
5th September 2016
Daughter: Diana emailed Lily to say that the service was no longer required because her mother was getting on so well. She said “We are grateful to your lovely ladies who have seen my mother through this post-operative period and we may well call on you at some future time”
12th October 2016
Daughter: said “Thank you to all the carers looking after (client) his legs are looking brilliant, and he feels so much better in himself, because he now taking his medication correctly, down to us. She is really pleased.
14th September 2016
Sister: When KB went yesterday evening for the visit, She was distressed. The GP and District Nurse had been asked to visit during the day because (client)’s legs were leaking badly. Nobody had arrived when KB visited, the legs were worse and she did not know what to do. KB contacted 111 and they arranged for antibiotics and KB also redressed the legs. She rang to say how grateful she was to KB, she complimented her on how she took control and managed a situation which she found very distressing and did not know what to do or who to contact.
27th September 2016
Daughters: When Leah went to do John’s evening visit he was very breathless and appeared unwell. LS contacted the family and waited until they arrived. The next day they rang Ellen and thanked her for what LS had done and said how well she had managed the situation.
11th October 2016
Daughter: JS spoke to her to let her know there was going to be a change for today’s lunch visit. She said ‘Thank you, its lovely how you let me know’. I then informed her what carer was going and she said ‘Thank you, I like Ellen, she’s lovely’
17th October 2016
Daughter: rang to thank Lilly for everything that had been done for her mother over the weekend and today since her mother had deteriorated. She said during the time OB had been with CAH “all the carers have been wonderful, thank you”
31st October 2016
Grand-daughter: said to MC on Facebook on the anniversary of her Grandma’s birthday “you know we think you are wonderful.”
6th November 2016
Daughter: said to Ellen “we can’t thank you enough for the care you are giving my Father, you are all amazing”.
7th November 2016
Wife: commented on how happy she is with her husband’s care and how she likes how the care is carried out.
22nd November 2016
Son: said we are very happy with the care, it is all going very well and all the carers are very helpful
28th November 2016
Daughter: at the review said to Lindie that she was not satisfied with the previous carers going into her father. She rang CQC who suggested she contacted Social Services. DC did this and they recommended Carers at Home.
28th November 2016
Next of Kin: said, “Carers at Home are 100%, brilliant, can’ t fault them at all”
28th November 2016
Wife: Very happy that Alan’s care package has been changed to carers at Home. Very happy with all the care workers.
1st December 2016
Daughter: commented that her parents are both very happy with the care and the care workers. They bring laughter into their home and could not manage without them.
2nd December 2016
Friend: Debby had called Mel to find out when she would be delivering client’s meals and during the conversation she made the following comment ‘You are not like the other lot, when I visited him last week the flat had actually been cleaned. And the others would neve r have rung me ‘
2nd December 2016
Daughter: At the review the client’s daughter said how lovely all the carers are, she said they are super, the care they give is good and we are very satisfied.
6th December 2016
Daughter: At a MA (Carer) appraisal he said when visiting a client recently his daughter was also there. She said how happy her Father was since CAH had started to come in and what a difference they have seen in him.
7th December 2016
Daughter: wrote “I appreciate the quality of your care and support & the fact that what you do, helps to enable Mum & Dad to stay in their home.”
9th December 2016
Daughter: emailed Irene “We are all looking forward to having your visits again. Your Carers brighten up my parent’s day! “
12th December 2016
Daughter: her mother is in hospital, Y had a meeting today to discuss her and mother’s discharge. Y had asked for CAH to be the agency to provide the care. Alice said that Carers at Home were one of best but could not provide the care because Y knows us. Lilly has met this lady twice when she went to collect her car from the garage, does not know her personally and does not know her mother and nor do the carers!
12th December 2016
Daughter in law: sent an email on 14th December and made the following comment
‘ Both Gary and I cannot thank you, and the staff that have looked after (client) enough because without all of you, (client would not be where she is now, and I know for a fact that she will miss the girls when she finally moves from the area.’
14th December 2016
Daughter: rang to say her father was settled in a care home in Addlestone. She thanked Carers at Home on behalf of her and her family “thanks for all your care and kindness and friendship for AH during his time in your care.
Best wishes Belinda, Nicky and Maria
22nd December 2016
Daughter: rang to say thank you for caring for her father and putting in the extra visits in, she added “Your carers are amazing, they are so reliable and a joy to have around.”
23 December 2016
The Community Support Worker: rang to say that the handover meeting with the client and our company had gone very well and how impressed she was with the Carers at Home care plan and how much relevant detail it held.
Social Services Care Manager: rang Lilly to say that the review with Mrs R and her daughter had gone very well. They are delighted with the care being provided by Carers at Home, the care has never gone so well before Carers at Home started.
Social Serevices Care Manager and client’s son meeting: “all the cares are all very nice and helpful”.
Social Services Care Manager: said to Lilly “Do you know what the good thing is about Carers at Home? We (S/S) have not heard anything from 2 particular clients, who were constantly on the phone with problems regarding the service they were getting from the previous agency. Both clients are now very satisfied and very happy with the service from Carers at Home”.
Social Services Care Manager: rang to say how well, and smoothly, the care was now going with client and the family.
Social Services Care Manager: When CM rang Lilly today to ask if client’s visits could be increased, said how happy the client’s sister was happy with the care. She said she was ‘chuffed’ and ‘delighted’.
Social Services Care Manager: At client’s review the Care manager said how pleased she was to work with Carers at Home. She considered us to be ‘caring and liked our attitude’.
Social Services Care Manager: rang to say the client’s wife had called to say is very happy with the help they are getting. The wife said to her “we have very good people coming into to help.”
Waverley care lines: Whilst visiting the client the person responsible at Waverley for the care lines was also there with a gentleman who was testing the care line and smoke detector. She said to Lilly “I wish all my Clients had you (referring to Carers at Home), you are so caring.”
Social Services Care Manager:visited client to see how the care was going. She said it was going much better the anticipated and the client and his wife are very pleased with the input from Carers at Home.
Social Services Care Manager: During a telephone conversation a Care Manager said she was recently speaking to a daughter of a new client. When she asked the daughter which agency she was using she replied “You could not have gone with a better agency”.
Social Services Carer Manager: came to the office to deliver an expired care plan and said “You are all doing a sterling job”.
Social Services Care Manager: said that “the client was singing Carers at Homes’ praises and said they were all very good”.
Social Services Care Manager: On a conference call regarding a client she said “Thank you for everything you have all done for her, especially with the dog, you have gone over and above the call of duty. I take my hat off to you”.
The Community Matron: said “You have done a great job, they are getting on so much better and well done to the girls, an excellent job, the client’s legs are so much better”.
Social Services Care Manager: (When arranging a review for the client), said “It is brilliant that the care is going so well, I never thought it would go so well”. “(the client) was very ill last year, but is managing now so well with the help going in, and his wife seems very happy with the carer too”.
Social Services: had a review with client who said “He is happy with the care he receives and he feels that it works well.
Retiring Social Services employee: said to Lilly “I have enjoyed working with you, you are the best agency around. You have very good staff”
Social Services Care Practitioner: Following the client review, the Care Practitioner said client was very happy with all the carer workers, they are all marvellous, all very kind and the care is going very well.
Social Services Care Practitioner: rang to do a telephone review on client. She said client was very happy with the care and she could not fault any of the carer workers.
Social Services Care Practitioner: rang to say there had been a review at client’s with the family and herself. The client and the family said that they are very happy with the care and only had praise for the carer workers.
Social Services Care Practitioner: “Client is singing your praises, she is very happy with the service and especially gets on with JM”.
SAVI (Surrey Association for the Visually Impaired): “the care the client receives is more than Five Star, she is so well looked after and is very happy”.
Social Services: said when she phoned regarding a new referral “You are very popular, everyone has heard about you and wants to come to you (as in agency)”
Social Services: rang asking if we could take on a POC next door to an existing client. She said Carers at Home is known to the prospective client’s husband and he would very much like up to care for his wife. He was very complimentary about the carers that visit, saying how nice they all are and kind and caring and he would like them to visit his wife.
Social Services/client: Received a written review from Lindsay, Social Services reviewing officer. Mrs A said to “the Care Workers are very good. Occasionally they are late but I understand that sometimes other clients have unavoidable problems. The carers always ring me if they are going to be 15 minutes late.” Mrs A said “I have a pool of about 10 different Care Workers some of whom come on a regular basis and others who come more infrequently”. Mrs A added that she has a good rapport with all her Care Workers and has no favourites, she feels that the Care Staff are approachable and she is able to ask them if she needs something.”
Social Services: At a review today, said how impressed she was with our paperwork, very clear and detailed, far better than any other agency she knew. She thought the medication side effects were a very good idea.
W.S.C.T: rang regarding a referral from the surgery to S/S about client. She said that he had expressed how happy he was with the care workers from Carers at Home.
Social Services: We regard Carers at Home as 5 star company. The Care Manager also said Carers at Home is a fantastic company, we have them first on the recommendation list for the local social services, they are very reliable and have an excellent team of care workers working for them.
Social Services (ASC): We called today to say we could take the ‘client’ back on when she comes out of hospital. ASC came back after talking to the family to say how delighted they were that CAH could continue caring for the client, they are ‘over the moon’. The family said CAH were their first choice, they were very happy with the care provided by us for both their parents and were so pleased we could still provide care.
Social Services: at a review review said to the client “You have one of the best agencies looking after you”. He said “I know I have and I like all the girls who look after me”
Care Manager: said “your agency is the best around”
RSCH Social Care: On a review said to the client “ you are very fortunate to have CAH to do your care they are very well thought of and I am not just saying that because Ellen is sat here” the client said “ I know, they are all lovely and do a good job”
Guildford Social Care (A): When speaking to A about another client I mentioned that J a daughter of a client was ‘grumbling’ at the weekend to LE and MH about Carers at Home and I was about to ring her to find out the problem. A said she was surprised if Jane did have a complaint because Carers at Home was a fantastic agency.
Warden: When Denise (Manager) went to assess a new client at the Warden said how pleased she is that it is Carers at Home looking after Mr x because she thinks the agency is excellent and we are all wonderful.
Warden: When going to assess a new client, Lilly met the warden who said “thank goodness it’s your agency who will be going into Mr x”. Mr x is reluctant to accept care. She said “I think your carers will be able to persuade him to have help”.
Warden: said of the client “I have seen a 200% improvement in her since your carers have been coming in, I’m hoping Carers at Home will be able to pick up another client soon who needs help when she comes out of hospital”.
Warden: said “I was so pleased to hear that Carers at Home were visiting a client”. She added, “I went to a meeting yesterday with Social services and told them, carers at Home are excellent, can we not use them as the sole agency?”
Warden: said “Well done on getting an excellent rating from CQC, you deserve it”.
Warden: Could you thank all the carers who kindly care for our clients and for all the persons behind the scenes who organise everything. Thank you kindly. Keep up the good work you are all committed to caring for others.
Warden: said “I think all your girls are amazing with the Client and you provide a very, very good service”
Warden of Day Centre: “ I think that all your carers that come to Derek are brilliant.”
Manager Retirement Housing: The Daughter in law of a potential client rang to enquire about care for her mother in law who lives in a retirement housing scheme. She said the Manager, had recommended Carers at Home and said the carers are very nice that come to the residents here.